Hands-free technology with insights from
Honeywell Forge architecture empowers retail associates to increase
productivity, reduce errors and create exceptional customer
experiences
CHARLOTTE, N.C., June 4, 2024
/PRNewswire/ -- Honeywell (Nasdaq: HON) today announced an
update to incorporate artificial intelligence (AI) and machine
learning into its Guided Work Solutions to help bring greater
operational efficiency and better shopper experiences to retailers
in today's competitive landscape. Honeywell Guided Work Solutions'
AI-driven speech technology enables in-store associates to perform
tasks like click-and-collect order fulfillment, shelf restocking
and returns processing with speed and efficiency. The development
of an AI-enhanced solution to streamline retail operations also
supports Honeywell's portfolio alignment to three compelling
megatrends: automation, the future of aviation and energy
transition.
By combining headset-enabled speech direction with software that
offers insights and analytics built on Honeywell Forge
architecture, the updated solution walks retail associates through
workflows in real-time. Associates simply talk into a hands-free
headset and then receive specific directions and confirmation they
are selecting the right items. With the integration of AI, the
solution can understand employees' speech in more than 48 different
languages, despite variations in tone, dialect and
pronunciation.
"The retail landscape has undergone a significant
transformation, particularly with trends like buy online, pick up
in-store and the advent of highly personalized shopping
experiences," said David Barker,
president of Honeywell Productivity Solutions and Services. "As
retailers seek ways to improve their operational performance and
enhance the customer experience, Guided Work Solutions is the ideal
tool to accomplish these goals. It harnesses the strengths of AI
technology to empower retail associates to serve in-store customers
in a more efficient manner."
Honeywell Guided Work Solutions helps retailers build a
competitive advantage and optimize daily operations by increasing
productivity, decreasing training time and cutting out-of-stock
items on shelves, thereby facilitating potential for greater
in-store sales. Since launching Honeywell Guided Work Solutions in
2018, it has enabled retailers to improve productivity by more than
30% over radiofrequency (RF) scanning and to reach upwards of 99%
accuracy in product picking.* As a result, store managers can make
improved use of limited labor resources by leveraging time savings
to reallocate their workforce to other value-added activities or to
increase the number of orders fulfilled within the same
timeframe.
To learn more about Honeywell Guided Work Solutions, visit:
https://automation.honeywell.com/us/en/solutions/productivity
*According to Honeywell customer data regarding Guided Work
Solutions overall, not solely the AI component.
About Honeywell
Honeywell is an integrated operating company serving a broad
range of industries and geographies around the
world. Our business is aligned with three powerful
megatrends – automation, the future of aviation
and energy transition – underpinned by our Honeywell
Accelerator operating system and Honeywell Connected Enterprise
integrated software platform. As a trusted partner, we help
organizations solve the world's toughest, most complex challenges,
providing actionable solutions and innovations through our
Aerospace Technologies, Industrial Automation, Building Automation
and Energy and Sustainability Solutions business segments that help
make the world smarter, safer and more sustainable. For more news
and information on Honeywell, please
visit www.honeywell.com/newsroom.
Media Contact:
Carly
Ingersoll
+1 (704) 626-1374
carling.ingersoll@honeywell.com
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SOURCE Honeywell