Expanded partnership will improve
employee-partner and customer experience with Vertex AI
Search
CINCINNATI, April 9,
2024 /PRNewswire/ -- Cloud Next '24, LAS VEGAS -- Cintas
Corporation (NASDAQ: CTAS), a leading provider of business to
business services, and Google Cloud today announced an expanded
partnership to support Cintas' ongoing digital transformation.
Cintas will leverage Vertex AI–Google Cloud's generative AI (gen
AI) platform–to develop an internal knowledge center that will
empower its employee-partners to more quickly and easily source key
information that elevates the Cintas customer experience.
As demand grows for more personalized and efficient customer
experiences, Cintas recognizes how gen AI can positively empower
its workforce. According to a study by the National Bureau of
Economic Research, A.I. boosted worker productivity by 14%. With
Google Cloud's Vertex AI Search, Cintas is developing its own gen
AI-powered search engines that can quickly navigate large sets of
Cintas contracts, documents, and its product library. This enables
employees–partners to better find critical information, improving
customer service productivity, speed, and accuracy. As a result,
Cintas can focus on delivering remarkable and personalized value to
its customers.
The internal knowledge center will help enhance Cintas' customer
service capabilities by:
- Providing Cintas teams with the insights necessary to
deliver a more personalized customer experience, starting from the
first interaction with sales through the entire customer life cycle
from Cintas' service professionals.
- Enabling Cintas teams to search for answers to customers'
questions and resolve issues more quickly.
"Empowering our employee-partners with innovative technology to
continuously elevate the Cintas customer experience is at the core
of Cintas' ongoing digital transformation," said Todd Schneider, Cintas President and Chief
Executive Officer. "Our forthcoming gen-AI powered knowledge center
is a prime example of our continued focus and investment in
advancing our technology foundation to benefit our customers and
employee-partners."
"While the benefits of harnessing the power of a company's
business data are clear, inordinate amounts of time can often be
spent trying to understand, synthesize, and summarize that data,"
said Thomas Kurian, CEO, Google
Cloud. "The new Cintas internal knowledge center, powered by Google
Cloud's generative AI capabilities, will help its
employees–partners easily derive key insights, identify
opportunities, and reduce errors—all while improving the customer
experience."
Cintas first realized the benefits of Google Cloud in 2020 when
it deployed Kubernetes to modernize its application development.
Then, in 2023, Cintas completed the migration of its legacy,
on-premises enterprise applications to Google Cloud. As a result,
Cintas can now more powerfully leverage the benefits of gen AI
while improving decision making and tailoring sales and service
interactions through real-time visibility and advanced
analytics.
About Cintas
Cintas Corporation helps more than one
million businesses of all types and sizes get Ready™ to open their
doors with confidence every day by providing products and services
that help keep their customers' facilities and employees clean,
safe and looking their best. With offerings including uniforms,
mats, mops, restroom supplies, first aid and safety products, fire
extinguishers and testing, and safety training, Cintas helps
customers get Ready for the Workday®. Headquartered in Cincinnati, Cintas is a publicly held Fortune
500 company traded over the Nasdaq Global Select Market under the
symbol CTAS and is a component of both the Standard & Poor's
500 Index and Nasdaq-100 Index.
About Google Cloud
Google Cloud accelerates every
organization's ability to digitally transform its business and
industry. We deliver enterprise-grade solutions that leverage
Google's cutting-edge technology, and tools that help developers
build more sustainably. Customers in more than 200 countries and
territories turn to Google Cloud as their trusted partner to enable
growth and solve their most critical business problems.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/cintas-builds-generative-ai-powered-internal-knowledge-center-with-google-cloud-302111348.html
SOURCE Google Cloud