New AI-native innovations
unlock assurance across owned and unowned
domains for Cisco Networking Cloud and
beyond
News summary:
- New Cisco ThousandEyes capabilities and AI-native workflows in
Cisco Networking Cloud will deliver Digital Experience Assurance,
transforming IT operations.
- Customers can now access data across owned and unowned
environments in a unified view, explore and unlock proactive
insights, and activate automated actions across the global area
network.
- Extended visibility and assurance for on-premises and public
cloud environments combined with Internet and SaaS insights unlocks
a transition from reactive to proactive operations.
LAS
VEGAS, June 4, 2024 /PRNewswire/ -- CISCO
LIVE – Today, Cisco (NASDAQ: CSCO), the leader in security and
networking, announced new Cisco ThousandEyes capabilities that
deliver Digital Experience Assurance, transforming IT operations.
By utilizing robust telemetry data and AI-native technology,
customers can now achieve digital resilience and transition from
reactive to proactive operations by assuring user digital
experience across domains for both owned and unowned
environments.
![Cisco Logo (PRNewsfoto/Cisco) Cisco Logo (PRNewsfoto/Cisco)](https://mma.prnewswire.com/media/813707/Cisco_v2_Logo.jpg)
"A majority of outages are caused by operator error. To empower
our customers to achieve digital resilience, we harness more
than 650 billion daily measurements and utilize the power of
AI across the global area network to go beyond human-scale
operations," said Jonathan Davidson,
Executive Vice President and General Manager, Cisco Networking.
"Digital Experience Assurance powered by ThousandEyes enables
proactive, automated event remediation and can even correlate
configuration histories across owned infrastructure and your public
cloud infrastructure with experiences, which can mean the
difference between a 4-hour outage and a 4-minute disruption."
Organizations are competing in a digital landscape where brand
reputation, revenue, and employee productivity depend on
consistently delivering exceptional digital experiences to every
user, everywhere, every time. In tandem, businesses have undergone
key shifts that increase reliance on unowned infrastructure and
environments, introducing exponential complexity for IT and
networking teams that now face the challenge of providing
exceptional digital experiences across enterprise, Internet, and
cloud networks.
Cisco ThousandEyes collects and processes billions of daily
measurements from both customer owned and unowned networks. It
provides automated insights, proactive recommendations, and
closed-loop operations tailored to customers. Now powering Digital
Experience Assurance for Cisco Networking Cloud, ThousandEyes
ingests device and telemetry data from across Cisco networking
platforms, including Meraki and Catalyst. Leveraging AI,
ThousandEyes surfaces insights and recommendations, and
automatically feeds them to customers' domain controllers and
management systems. According to a commissioned Total Economic
Impact™ study conducted by Forrester Consulting on behalf of Cisco,
a composite organization representative of interviewed ThousandEyes
customers reported a significant improvement in IT productivity and
user experience. Mean time to resolution (MTTR) of issues decreased
by 50-80%, and IT team productivity increased by more than 50%.
ThousandEyes Digital Experience Assurance already delivers
AI-native assurance capabilities across Cisco Networking, including
AI radio resource management (RRM) for Cisco Catalyst wireless,
capacity planning for Cisco Catalyst SD-WAN, and device profiling
with AI-based signatures for Cisco Identity Services Engine.
Today's announcements include:
- ThousandEyes Cloud Insights extends end-to-end visibility
deep into public cloud environments by providing topological
mappings of its customers' AWS environments, including service
connectivity, configuration changes, and traffic characteristics.
By correlating cloud infrastructure and services with user
experience, application health, and end-to-end network paths,
ThousandEyes delivers deep insight for network, SRE, and cloud
operations teams, so they can rapidly identify and resolve their
most challenging issues.
- ThousandEyes Traffic Insights extends ThousandEyes
visibility deeper into on-premises networks by collecting and
correlating traffic flows with its synthetics measurements,
enabling customers to rapidly detect performance issues and
pinpoint them to real traffic bottlenecks and anomalies within
their networks. By providing a unified view of external and
internal network conditions, customers can streamline their
operational workflows and reduce their mean time to identify (MTTI)
and remediate issues—regardless of whether they own the network or
not. ThousandEyes will support flow collection for both Cisco and
non-Cisco networking platforms.
- ThousandEyes Endpoint Experience is now enriched with Meraki
Wi-Fi and Local Area Network (LAN) telemetry and device
information, enabling customers to gain deeper insight into
local network issues impacting user experience.
- Meraki Assurance Overview is now powered by ThousandEyes
Internet and SaaS visibility, empowering customers with insight
into performance beyond their Meraki Wi-Fi and LAN environment to
rapidly pinpoint issues across owned and unowned domains.
Supporting Comments:
"Worker productivity and customer satisfaction are top-ranked
strategic business priorities for organizations of all sizes,
industries, and regions. It is imperative for IT organizations to
deliver consistently positive digital experiences to both employees
and customers. The challenge is these digital experiences are
determined by an increasingly complex technology infrastructure
where networks, data centers, cloud services, security mechanisms,
endpoints, and an ever-growing set of data and applications must
all work in concert. Factor in the accelerating use of external
systems and services within the infrastructure and further
complications arise in measuring, managing, and, ultimately,
delivering an overarching positive digital experience to all. The
industry needs simpler. The industry needs smarter. Comprehensive
data collection and cross-domain data correlation, driven by
applied intelligence and embedded automation, stands to have a
dramatic impact on IT engineering and operations as well as
business execution and outcomes."
– Mark Leary, Director – Network
Observability and Automation, IDC
"Experiencing our modern, timeless, and artisan-crafted home
furnishings is incredibly important. So when we moved from
in-person showrooms to virtual environments, one of our biggest
challenges was to make sure customers could have the same great
in-person experience, but remotely," said Mark Rodrigue, Senior Network Engineer, Room
& Board. "Being able to see and manage the Internet
environments we now leverage to connect with our customers has been
a game changer for our ability to assure performance. Before using
ThousandEyes, it could take us days to understand where an issue
was occurring, but now, we've seen a 96% improvement in our
response time—and that's been a game-changer for both fixing issues
and working with the cloud and Internet service providers that we
rely on."
–Mark Rodrigue, Senior Network Engineer, Room &
Board
Added Resources
- Blog: Entering the New Era of Digital Experience
Assurance Across Every Network
- Blog: It's Time to Take Control of Experiences and
Transform Infrastructure Operations for AI
- Press Release: Cisco Reveals Nexus HyperFabric AI
Clusters, A New Simplified Data Center Infrastructure Solution with
NVIDIA for Generative AI
About Cisco
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SOURCE Cisco Systems, Inc.