Enhances Bandwidth's already resilient,
5x-redundant toll-free offering to protect against an unprecedented
disruption for high-value call traffic
RALEIGH,
N.C., Oct. 20, 2022 /PRNewswire/ -- Bandwidth
Inc. (NASDAQ: BAND), a leading global enterprise
cloud communications company, today announced Call Assure™, a
first-in-the-industry comprehensive disaster recovery solution
designed to give Bandwidth's customers complete peace of mind for
their high-value U.S. toll-free calls. Call Assure expands
Bandwidth's already highly resilient, 5x-redundant toll-free
offering by adding the new capability of alternative routing that
is fully insulated from the core network to protect against an
extraordinary disruption, such as a fire, natural disaster or
cyberattack.
![Bandwidth's new Call Assure takes the drama out of the unexpected with the only comprehensive toll-free disaster recovery solution in the industry. Bandwidth's new Call Assure takes the drama out of the unexpected with the only comprehensive toll-free disaster recovery solution in the industry.](https://mma.prnewswire.com/media/1925645/Bandwidth_call_assure_phone_still.jpg)
"Call Assure is an innovation that upgrades our already
redundant toll-free solution to secure the ultimate resiliency and
reliability for traffic that just can't go down," said John Bell, Bandwidth's Chief Product Officer.
"Bandwidth is now the first and only provider to offer a complete
toll-free disaster recovery solution of this kind in our industry.
It's another example of how everything we build is
enterprise-grade."
Toll-free calling contributes to a better overall customer
experience for important transactions, like taking out a mortgage,
interacting with a home security monitoring service, discussing a
health condition or resolving a credit card dispute, because
consumers can get direct answers from customer service agents. In
fact, a voice call is still the most preferred communication
channel (68 percent) when consumers are having a problem and need
help, up 8 percent since 2021, according to research from Invoca.
That's why businesses that receive mission-critical toll-free calls
can depend on the added reliability that comes from Bandwidth's
Call Assure innovation and toll-free voice solution.
In addition to providing the ultimate reliability, Call Assure
greatly simplifies the management of mission-critical toll-free
service. All customer toll-free numbers with Call Assure are
managed end-to-end on the Bandwidth platform. Constant 24/7
monitoring and near-instantaneous re-routing eliminates the need
for multiple networks or porting numbers to other carriers in the
event of a disaster. Monthly pricing is simple and transparent,
based on capacity and usage.
Learn more about Call Assure here.
About Bandwidth Inc.
Bandwidth (NASDAQ: BAND) is a global communications software
company that helps enterprises connect people around the world with
cloud-ready voice, messaging and emergency services. Backed by a
network reaching 60+ countries covering 90 percent of global GDP,
companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom
use Bandwidth's APIs to easily embed communications into software
and applications. Bandwidth has more than 20 years in the
technology space and was the first Communications
Platform-as-a-Service (CPaaS) provider offering a robust selection
of APIs built around our own network. Our award-winning support
teams help businesses around the world solve complex communications
challenges every day. More information is available at
www.bandwidth.com.
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SOURCE Bandwidth Inc.