eGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in Berlin
23 Februar 2024 - 12:30PM
UK Regulatory
eGain to exhibit novel AI Knowledge capabilities at Call Centre
World 2024 in Berlin
SUNNYVALE, Calif. and NEWBURY, United Kingdom, Feb. 23, 2024
(GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the
leading AI knowledge platform for customer engagement, today
announced that the company will showcase eGain Knowledge Hub with
AssistGPT™ at CCW Berlin, scheduled for February 26-29.
Rated #1 by analysts and KMWorld, the eGain Knowledge Hub
delivers accurate answers and personalized guidance in the flow of
work for agents. Accelerating automation in the Knowledge Hub is
eGain AssistGPT™, a new no-code, generative AI capability that
helps companies build knowledge using customer conversations and
SME documents, up to 5x faster than industry benchmarks.
The company will demonstrate how the Knowledge Hub leverages
generative AI to deliver much quicker business value at scale, with
radical task automation for knowledge authors, agents, and
analysts. Innovative capabilities will include:
- Orchestration of customer, agent, and operational experiences
with generative and conversational AI
- Digital-first omnichannel experiences unified with contact
center systems using a BYO (Bring Your Own) composable
architecture
- Connected analytics for contact center operations, customer
journeys, and knowledge optimization
Visitors to the eGain stand will get a free copy of “Knowledge
Management for Dummies,” an eGain special edition book, published
by John Wiley.
More Information
- eGain AI Knowledge Platform: eGain Knowledge Hub
- eGain Booth: Hall 2, Stand C3
- Breakout session:
- Topic: Knowledge Management—Missing
Ingredient in Generative AI Transformation of Customer Service
- Speaker: Anthony Gray, VP, eGain
EMEA
- Date, time, and location: February
28, 2024, 4:30 pm CET, Hall 2, Speakers’ Forum
About CCW 2024
Visit: https://www.ccw.eu/en/
About eGain
Infused with AI and analytics, eGain Knowledge Hub improves
customer experience and reduces cost of service with virtual
assistance, self-service, and modern agent desktop tools. Visit
www.eGain.com for more info.
Media Contact
Michael Messner
408 636 4514
press@egain.com
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
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