UnitedHealth Group Updates on Change Healthcare Cyberattack
22 April 2024 - 11:45PM
Business Wire
Provides update on ongoing review of impacted
patient data
Offers support for people potentially
impacted
Makes strong progress in restoring Change
Healthcare services
UnitedHealth Group (NYSE: UNH) is announcing support for people
who may be concerned about their personal data potentially being
impacted based on preliminary findings from the ongoing
investigation and review of the data involved in the malicious
criminal cyberattack on Change Healthcare. The company is also
providing an update on progress in restoring Change Healthcare’s
products and services.
Based on initial targeted data sampling to date, the company has
found files containing protected health information (PHI) or
personally identifiable information (PII), which could cover a
substantial proportion of people in America. To date, the company
has not seen evidence of exfiltration of materials such as doctors’
charts or full medical histories among the data.
“We know this attack has caused concern and been disruptive for
consumers and providers, and we are committed to doing everything
possible to help and provide support to anyone who may need it,”
said Andrew Witty, chief executive officer of UnitedHealth
Group.
Data Assessment and Support for Impacted Individuals
Given the ongoing nature and complexity of the data review, it
is likely to take several months of continued analysis before
enough information will be available to identify and notify
impacted customers and individuals. As the company continues to
work with leading industry experts to analyze data involved in this
cyberattack, it is immediately providing support and robust
protections, rather than waiting until the conclusion of the data
review.
People can visit a dedicated website at changecybersupport.com
to get more information and details on these resources. A dedicated
call center has been established to offer free credit monitoring
and identity theft protections for two years to anyone impacted.
The call center will also include trained clinicians to provide
support services. Given the ongoing nature and complexity of the
data review, the call center will not be able to provide any
specifics on individual data impact at this time.
The call center can be reached at 1-866-262-5342 and further
details can be found on the website.
The company, along with leading external industry experts,
continues to monitor the internet and dark web to determine if data
has been published. There were 22 screenshots, allegedly from
exfiltrated files, some containing PHI and PII, posted for about a
week on the dark web by a malicious threat actor. No further
publication of PHI or PII has occurred at this time.
While this comprehensive data analysis is conducted, the company
is in communication with law enforcement and regulators and will
provide appropriate notifications when the company can confirm the
information involved. This is not an official breach notification.
The company will reach out to stakeholders when there is sufficient
information for notifications and will be transparent with the
process.
To help ease reporting obligations on other stakeholders whose
data may have been compromised as part of this cyberattack,
UnitedHealth Group has offered to make notifications and undertake
related administrative requirements on behalf of any provider or
customer.
Change Healthcare Service Restoration
Change Healthcare has made continued strong progress restoring
services impacted by the event. We have prioritized the restoration
of services that impact patient access to care or medication.
- Pharmacy services are now back to near-normal levels, with 99%
of pre-incident pharmacies able to process claims.
- Medical claims across the U.S. health system are now flowing at
near-normal levels as systems come back online or providers switch
to other methods of submission. Change Healthcare realizes there
are a small number of providers who continue to be adversely
impacted and is working with them to find alternative submission
solutions and will continue to provide financial support as
needed.
- Payment processing by Change Healthcare, which represents
approximately 6% of all payments in the U.S health care system, is
at approximately 86% of pre-incident levels and is increasing as
additional functionality is restored.
- Other Change Healthcare services, including eligibility
software and analytical tools, are being restored on a rolling
basis with the active reconnection of our customers now the
priority. To date, approximately 80% of Change functionality has
been restored on the major platforms and products, and the company
expects full restoration of other systems to be completed in the
coming weeks.
- For the latest information on service restoration and customer
support, please visit
www.uhg.com/changehealthcarecyberresponse.
About UnitedHealth Group
UnitedHealth Group (NYSE: UNH) is a health care and well-being
company with a mission to help people live healthier lives and help
make the health system work better for everyone through two
distinct and complementary businesses. Optum delivers care aided by
technology and data, empowering people, partners and providers with
the guidance and tools they need to achieve better health.
UnitedHealthcare offers a full range of health benefits, enabling
affordable coverage, simplifying the health care experience and
delivering access to high-quality care. Visit UnitedHealth Group at
www.unitedhealthgroup.com and follow UnitedHealth Group on
LinkedIn.
Forward-Looking
Statements
This press release contains “forward-looking statements” which
are intended to take advantage of the “safe harbor” provisions of
the federal securities law. The words “believe,” “expect,”
“intend,” “estimate,” “anticipate,” “forecast,” “outlook,” “plan,”
“project,” “should” and similar expressions identify
forward-looking statements. These forward-looking statements are
based on management’s current expectations and assumptions;
however, by their nature, forward-looking statements are subject to
risks, uncertainties and assumptions that are difficult to predict
or quantify. You should not place undue reliance on forward-looking
statements, which speak only as of the date they are made. Certain
important factors that could cause actual results to differ,
possibly materially, from expectations or estimates reflected in
such forward-looking statements can be found in the “Risk Factors”
and “Forward-Looking Statements” sections included in UnitedHealth
Group’s annual reports on Form 10-K and quarterly reports on Form
10-Q. We do not undertake to update or revise any forward-looking
statements, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240422982645/en/
Media Contact: Eric Hausman 952-936-3963
Eric.Hausman@uhg.com
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