Company continues suspension of
disconnections, waives late fees and pauses collection
activities for customers through December 15
ATLANTA, Oct. 7, 2024
/PRNewswire/ -- As the devastation from Hurricane Helene
became apparent in the days following the historic storm, Georgia
Power moved quickly to suspend disconnections as emergency response
efforts ramped up. The company announced today that it has further
extended and expanded customer assistance programs with
disconnections suspended, late fees waived, and overall collection
activities paused for residential and business customers through at
least December 15, 2024.
"Our commitment to customers goes beyond reconnecting
power following a storm of this magnitude – we're focused on
helping many of our neighbors as they essentially rebuild their
lives and communities," said Latanza
Adjei, senior vice president of Customer Experience for
Georgia Power. "We encourage customers to continue paying their
bills on their usual billing cycle and avoid falling behind.
However, we recognize that times are challenging for many Georgians
even without the impacts of Helene and we want to do all we can to
support them. Every Customer Experience team member is dedicated to
working with customers who may need assistance to help find a
solution that works best for them."
Georgia Power's response to the most destructive hurricane in
its history involved more than 20,000 personnel, including Georgia
Power's full workforce as well as crews from dozens of other
companies around the country. As of October
7, the company has safely restored power to more than 1.5
million customers, or 99% of all impacted customers, following the
storm. Hurricane Helene spared virtually no part of the state and
severely impacted areas such as Augusta, Savannah, Valdosta and many other communities.
The Southern Company system, including Georgia Power, also
continues to coordinate and contribute to restoration and relief
efforts following Hurricane Helene. On October 4, multiple charitable foundations across
the system pledged $3 million to
support the recovery effort. Read more here.
Programs to Help Customers Manage Energy Costs, Obtain
Assistance
Georgia Power partners with nonprofits, community
and faith-based organizations to offer assistance programs to those
in need year-round. Popular initiatives include the longstanding
Project SHARE program with the Salvation Army, as well as the
recently expanded Income-Qualified Discount, which may amount
to $33.50 per month for qualified
customers. Other programs include Energy Assistance for Savings
& Efficiency (EASE), and continued partnerships with community
action agencies across Georgia
that offer services such as the Low Income Home Energy Assistance
Program (LIHEAP), emergency assistance, home weatherization and
more. Georgia Power encourages customers to use online tools such
as My Power Usage to track and manage energy use, and
visit GeorgiaPower.com/MyEnergy to explore all of the tools and
resources available from the company to help predict and lower
their bill.
About Georgia Power
Georgia Power is the largest
electric subsidiary of Southern Company (NYSE: SO), America's
premier energy company. Value, Reliability, Customer Service and
Stewardship are the cornerstones of the company's promise to 2.7
million customers in all but four of Georgia's 159 counties. Committed to
delivering clean, safe, reliable and affordable energy, Georgia
Power maintains a diverse, innovative generation mix that includes
nuclear, coal and natural gas, as well as renewables such as solar,
hydroelectric and wind. Georgia Power focuses on delivering
world-class service to its customers every day and the company is
recognized by J.D. Power as an industry leader in customer
satisfaction. For more information, visit www.GeorgiaPower.com and
connect with the company on Facebook (Facebook.com/GeorgiaPower), X
(X.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
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SOURCE Georgia Power