Oracle Wins Industry Awards For 'Best Knowledge Management Practices' And 'Best Value-Added Support' REDWOOD SHORES, Calif., May 29 /PRNewswire-FirstCall/ -- Oracle today announced that the Services and Support Professionals Association (SSPA) awarded Oracle(R) Support two prestigious awards -- "Best Knowledge Management Practices" and "Best Value-Added Support." The SSPA awards have become one of the highest honors in the service and support industry and recipients of the awards are acknowledged by their peers to be the best in the business. The awards recognize Oracle's industry leadership in delivering high value-added services to its customers. (Photo: http://www.newscom.com/cgi-bin/prnh/20020718/ORCLLOGO ) "Oracle sets the industry standard for excellence in value-added support," said Stephen Smith, executive director of the SSPA. "Once again, Oracle has raised the bar on customer service excellence. Their value-added services help accelerate and maximize customer return on investment while simultaneously enhancing customer experience and satisfaction." "We are honored to, once again, receive this recognition by SSPA and our peers in the industry," said Juergen Rottler, executive vice president of Oracle Customer Services. "Over the past five years, we've received a total of 11 SSPA awards; further validating our ongoing commitment to service excellence and innovation in delivering a superior ownership experience to our customers." Oracle continues to extend the breadth and depth of its knowledge management systems and value-added services. In order to provide customers the most complete and up-to-date information on Oracle products, the Company also maintains a knowledge base of over 340,000 articles supporting more than 650 products. Oracle Configuration Support Manager is an engineered service innovation that has significantly improved the way customers manage, track, and support their Oracle environments. A proactive automated service; Configuration Support Manager helps customers significantly lower the resource requirements involved in maintaining and enhancing their Oracle solutions. Integrated with automated HealthChecks and security alerts, Configuration Support Manager prevents critical issues and increases systems performance and availability to provide customers a superior ownership experience. Oracle's Advanced Customer Services helps customers align their technology strategy with their business priorities. Customers can choose from a portfolio of proactive services to derive greater business value and benefit from their Oracle solutions with direct access to Oracle experts who provide customized services tailored to customer business priorities. Oracle has a proven track record and a long history of industry recognition for its world-class services. As a result, Oracle was the first enterprise software provider to receive the global certification under the J.D. Power and Associated Certified Technology Service and Support Program. Additionally, the company has received high marks from numerous industry organizations for delivering exceptional services and support. For more information about Oracle Support, please visit http://www.oracle.com/support. About Oracle Oracle (Nasdaq GS: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com/. Trademarks Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. http://www.newscom.com/cgi-bin/prnh/20020718/ORCLLOGO http://photoarchive.ap.org/ DATASOURCE: Oracle Corporation CONTACT: Letty Ledbetter of Oracle, +1-650-506-8071, or Web site: http://www.oracle.com/

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