Herbalife’s Mexico Contact Center Rated No. 1 for Customer Service
26 Mai 2010 - 8:55PM
Business Wire
Herbalife Ltd. (NYSE: HLF) announced that its contact center in
Guadalajara, Mexico, has received a Center of Excellence Award from
BenchmarkPortal, in conjunction with The Center for Customer-Driven
Quality, founded at Purdue University.
The Center for Customer-Driven Quality awards the Center of
Excellence Award to customer service call centers that rank in the
top ten percent of the 20,000 call centers studied.
Areas of focus include operational efficiency, service level
standards, process management, customer satisfaction, operational
leadership and employee performance.
According to BenchmarkPortal, this is the first certification
earned by a call center in Mexico, based on efficient and effective
performance metrics. “This award shows that Herbalife’s contact
center in Mexico has attained world-class status when measured
against its industry peers,” said Bruce Belfiore, senior research
executive of the Center for Customer-Driven Quality and CEO of
BenchmarkPortal. “It is a singular achievement, for which we
congratulate them.”
Herbalife’s Mexico contact center opened in 2000 with seven
phone representatives. Today, with 114 representatives, the center
handles an average of 5,200 inbound and 700 outbound calls each
day, processes 60 percent of the total sales in Mexico, and has
supported double-digit sales growth as well as record distributor
retention in Mexico.
“This award symbolizes the commitment and passion we have to
serve our independent distributors,” said Miguel Fernandez, SVP and
managing director, Mexico.
This is the third Center of Excellence Award for Herbalife; the
company’s contact center in California received the award in 2002
and 2004.
Suggested Herbalife links: Facebook, Twitter, YouTube
About Herbalife
Herbalife Ltd. (NYSE:HLF) is a global network marketing company
that sells weight-management, nutrition, and personal care products
intended to support a healthy lifestyle. Herbalife products are
sold in 73 countries through a network of approximately 2.1 million
independent distributors. The company supports the Herbalife Family
Foundation and its Casa Herbalife program to help bring good
nutrition to children. Herbalife’s website contains a significant
amount of information about Herbalife, including financial and
other information for investors at http://ir.herbalife.com. The
company encourages investors to visit its website from time to time
as information is updated and new information is posted.
About BenchmarkPortal
BenchmarkPortal is the custodian of the Purdue Research
Foundation database of contact center performance metrics, the
largest such database in the world. The data is collected in
conjunction with the Center for Customer-Driven Quality™ at Purdue
University. In 2005, BenchmarkPortal received U.S. Patent
#6,877,034 for its unique methodology of call center performance
evaluation through metric gap analysis. BenchmarkPortal provides
industry reports, and professional services for contact centers in
the areas of operational metrics, customer satisfaction
measurement, and agent satisfaction measurement. For more
information about BenchmarkPortal visit our Web site at:
http://www.BenchmarkPortal.com
Suggested BenchmarkPortal Links: Facebook, Twitter, YouTube
BenchmarkPortal Purdue Research Park 3000 Kent Avenue West
Lafayette, IN 47906 Direct 805-465-7201 ext. 1
Herbalife (NYSE:HLF)
Historical Stock Chart
Von Jun 2024 bis Jul 2024
Herbalife (NYSE:HLF)
Historical Stock Chart
Von Jul 2023 bis Jul 2024