Virginia Commerce Bank Announces Officer Appointment to Head New Customer Care Center
25 März 2011 - 4:39PM
Business Wire
Virginia Commerce Bank is proud to announce plans to open a
customer service call center, which will be known as VCB Customer
Care, during the second quarter of this year. The Bank is committed
to providing exceptional service by promptly responding to client
inquiries and meeting their financial needs. VCB Customer Care will
provide direct contact for clients to access knowledgeable banking
professionals, not an automated answering service. The center will
be located in Manassas and will operate on a schedule similar to
the Bank’s branches, open from 8 a.m. to 7 p.m. weekdays and 9 a.m.
to 12 p.m. on Saturdays.
In anticipation of the soon-to-launch Customer Care center,
Virginia Commerce Bank is proud to announce the appointment of
Melanie McAndrew as Vice President, Customer Care
Manager. A native of Northern Virginia, Ms. McAndrew brings more
than 25 years of banking and call center experience at Wells
Fargo/Wachovia.
“We're committed to providing exceptional client service at
Virginia Commerce Bank," said Steve Reeder, Chief Deposit Officer.
"Under Melanie’s leadership, we are excited to launch VCB Customer
Care as another key touch point in building relationships with our
clients and serving their needs. Unlike most call centers that
start with an automated greeting and a maze of options, Melanie and
our team of associates will answer the phones live during our
business hours, consistent with our philosophy of providing highly
personal service.”
Established in 1988, Virginia Commerce Bank (NASDAQ-VCBI) is a
full-service, community bank headquartered in Arlington, Virginia,
with over $2.7 billion in assets. The Bank serves the Northern
Virginia and Fredericksburg markets with twenty-eight branches, a
mortgage lending office and a wealth management services
department. For further information about VCB’s many services and a
map of convenient locations, please visit our Web site at
VCBonline.com.
© 2011 Virginia Commerce Bank. All Rights
Reserved.
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