New solutions bring together technology and services to help
clients navigate the rapidly evolving AI and CX landscape
DENVER, May 3, 2023
/PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading
customer experience (CX) technology and services innovator for
AI-enabled CX solutions, announced today an expanded suite of
artificial intelligence (AI) offerings incorporating the latest in
generative AI for its CX solutions. These innovative solutions
combine the Company's deep technology offerings, partnerships, and
proprietary IP with the TTEC's front-line operational delivery
excellence to provide clients with immediate AI solutions and an
AI-enabled CX roadmap and strategy for the future.
"Our investments in digital CX have given TTEC a significant
head start in the market. We've been using AI in our CX offerings
for some time to improve our CX technology solutions and augment
associate productivity when we are providing operational delivery.
Recent advancements in generative AI have added a wealth of new use
cases and possibilities," said Ken
Tuchman, chairman and CEO of TTEC. "With our deep and
practical understanding of CX technology and operations, we know
what it takes to unlock the full potential of AI. Our expanded
offerings are designed to provide clients with a foundational
framework, strategic accelerators, and vertical specific
applications."
CX Technology and Services Expertise Provides Roadmap for
Success
TTEC's expanded solutions have been created based on demand from
its client relationships across the Global 1000 and through the
Company's AI Center of Excellence for Customer Experience. This
global community of leaders from across the TTEC ecosystem includes
experts from the Company's technology, analytics, consulting, IP,
and vertically focused operations practices. This cross-functional
team is working together to continue to develop solutions, thought
leadership, guardrails, and guidance to help companies explore this
exciting new AI-enabled frontier.
The latest solutions from the Center include:
- Enhanced Customer Experience AI Readiness Assessment &
Roadmap – a comprehensive evaluation framework for gaining
insight into the necessary steps to leverage AI solutions,
including regulatory considerations, to create a competitive
advantage.
- Private Large Language Model - private large language
models and managed services that are trained on client's
proprietary data sets to drive AI-infused engagement.
- Voice-Based AI Engagement and Digital Channel Accelerator
– a disciplined approach to integrating voice-based AI
engagement and conversational messaging with intelligent routing
into omnichannel customer journeys.
- Generative AI Empowered Associate – a solution to
augment associate performance through conversational knowledge
bases, automated contact summaries, and AI-based real-time coaching
to improve speed to proficiency, lower AHT, and increase CSAT.
- Advanced AI Analytics – sophisticated models to
harness the computing power of machine learning to improve the
customer experience through micro customer segmentation and
real-time customized journeys.
To learn more about TTEC's comprehensive approach to CX and AI,
visit ttec.ai.
About TTEC
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of
the largest, global CX technology and services innovators for
end-to-end, digital CX solutions. The Company delivers leading CX
technology and operational CX orchestration at scale through its
proprietary cloud-based CXaaS (Customer Experience as a Service)
platform. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step of the customer
journey. Leveraging next gen digital and cognitive technology, the
Company's Digital business designs, builds, and operates
omnichannel contact center technology, conversational messaging,
CRM, automation (AI / ML and RPA), and analytics solutions. The
Company's Engage business delivers digital customer engagement,
customer acquisition & growth, content moderation, fraud
prevention, and data annotation solutions. Founded in 1982, the
Company's singular obsession with CX excellence has earned it
leading client NPS scores across the globe. The company's 65,000
employees operate on six continents and bring technology and
humanity together to deliver happy customers and differentiated
business results.
Investor Contact
Paul Miller
paul.miller@ttec.com
303-397-8641
|
Media Contact
Tim Blair
tim.blair@ttec.com
303-397-9267
|
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SOURCE TTEC Holdings, Inc.