CareCloud’s medSR Division Helps Hospital CIO Earn Recognition for Delivering Reliable Technology Innovation
15 Dezember 2022 - 3:00PM
CareCloud, Inc. (Nasdaq: MTBC, MTBCO, MTBCP), a leader in
healthcare technology solutions for medical practices and health
systems nationwide, today announced that a successful information
technology (IT) strategy created by CareCloud’s medSR division has
helped King’s Daughters Medical Center (Mississippi) Chief
Information Officer (CIO) Carl Smith earn recognition as a 2022
Info-Tech CIO Award winner.
Since 2016, the Info-Tech CIO Awards have
recognized outstanding industry leaders for delivering exceptional
value to their organizations and achieving high scores in
stakeholder satisfaction.
For 13 years, medSR has worked with KDMC to
maximize the hospital’s IT success through a professional health IT
management partnership. As part of the partnership, medSR leveraged
Info-Tech Research Group's CIO Business Vision program to conduct
periodic surveys that measure business stakeholder satisfaction and
provide feedback on IT services within the organization. The
surveys helped Smith and the rest of KDMC’s IT department gain a
true sense of the organization’s health IT needs, expectations and
goals, and whether the IT department had the capabilities and
appropriate solutions to meet them.
By identifying these opportunities and improving
performance throughout the years, medSR helped KDMC improve its
stakeholder satisfaction rate to 94% in 2022, which places them in
Info-Tech's top-tier Innovator category. This communicates that
KDMC’s IT services have the ability to transform operations for the
hospital through reliable technology innovation. The average
satisfaction score of a health IT department is 70%.
“It’s an honor to be given this award for the
Info-Tech CIO Business Vision Survey for 2022,” said Smith, who
also won the award in 2019 and 2020. “With the assistance of medSR,
King’s Daughters had a 98% response rate with our stakeholders in
the organization. This not only resulted in high benchmark
satisfaction scores (94%), but also gave us objective data to help
shape our support, provide guidance for staffing, and feedback to
improve productivity across the department.”
Through the professional health information
technology management partnership, medSR creates a multi-year
program for hospitals that includes advisory, planning, CIO/IT and
collaborative services that grow and develop the hospital’s IT
department to meet organizational requirements.
Sonya Avery, medSR’s vice president of strategic
advisory services, has worked alongside Carl on the partnership,
development and growth of the KDMC IT department. “The medSR team
is honored to work with Carl, whose proficiency continually drives
this project toward success,” said Avery.
medSR is a premier information technology and
operations consulting team that specializes in planning and
executing transformational projects. To learn more about medSR’s
advisory and consulting capabilities, visit medSR.com.
Follow medSR on LinkedIn, Twitter and
Facebook.
About
CareCloud
CareCloud (Nasdaq: MTBC, MTBCO, MTBCP) brings
disciplined innovation to the business of healthcare. Our suite of
technology-enabled solutions helps clients increase financial and
operational performance, streamline clinical workflows and improve
the patient experience. More than 40,000 providers count on
CareCloud to improve patient care, while reducing administrative
burdens and operating costs. Learn more about our products and
services, including revenue cycle management (RCM), practice
management (PM), electronic health records (EHR), business
intelligence, telehealth and patient experience management (PXM) at
www.carecloud.com.
Follow CareCloud on LinkedIn, Twitter and Facebook.
SOURCE CareCloud
Company Contact:Bill KornChief Financial
OfficerCareCloudbkorn@carecloud.com
Investor Contact:Asher DewhurstICR
WestwickeCareCloudIR@westwicke.com
Media Inquiries:Alexis FeinbergICR
WestwickeCareCloudPR@westwicke.com
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