Bank to gain automation, efficiencies, and
integrated technology to support community growth
MONETT,
Mo., June 26, 2024 /PRNewswire/ -- Jack
Henry™ (Nasdaq: JKHY) announced today that Quail Creek
Bank selected Jack Henry to
stay competitive in a growing market while improving both the
customer and employee experience.
Quail Creek Bank is a unique, single-location community bank in
the heart of Oklahoma City,
Oklahoma, with $800 million in
assets. The bank, which celebrates its 50th anniversary this year,
remains committed to its original philosophy of serving small
businesses and individuals in the community. It plans to do so with
a technology plan that will provide a leading digital experience,
automation, and efficiencies, allowing the bank to focus its
efforts on the community.
Oklahoma City is the
20th largest city in the U.S. and continues to grow at a
steady rate. Over the years, the bank's competitive landscape has
shifted from community banks to megabanks and regional
institutions. This positions Quail Creek Bank to benefit from
retaining its differentiators of local decision-making and
ownership, and gain new business based on its reputation for
quality customer service.
This new technology plan will support the bank's community
approach and prepare it for the future. Jack Henry's SilverLake System® will
automate internal processes and create efficiencies, while new
capabilities like real-time payments, digital account opening, and
electronic document delivery will improve the customer
experience.
"Our main pain point, and the driver behind the core review
process, was to improve efficiency. For example, changing a
customer's address currently requires us to input the information
manually through nine different systems," says Erin Batey, Chief Communications &
Innovations Officer at Quail Creek Bank. "The move to Jack Henry will transform the way our employees
work, reduce errors, and provide more time to dedicate to our
customers. If we are more efficient and stable, our customers get
better products and an improved banking experience, and we can
continue to provide the quality service we are known for."
Jack Henry's open ecosystem and
the access to over 950 API-integrated, third-party fintechs was
also a driver for Quail Creek Bank. "The second step in our
technology modernization plan is faster and better vendor
integration," Batey adds. "Jack
Henry's open strategy and the ability to easily integrate
with third-party vendors is unique in the industry and shows their
commitment to escalating community banking. We're confident that we
have selected a technology provider that is not only innovative but
prioritizes hiring good people and doing the right thing."
"Industry consolidation and the growth of urban areas like
Oklahoma City has changed the
competitive landscape for many community banks like Quail Creek
Bank," said Stacey Zengel, Senior
Vice President of Jack Henry and
President of Bank Solutions. "Consumers compare their digital
offerings to those of regional and big banks. Jack Henry can empower these institutions to
stay technologically competitive and improve their efficiency,
while helping them continue to provide the personalized experience
they're known for."
About Jack Henry &
Associates, Inc.®
Jack Henry™ (Nasdaq: JKHY) is a well-rounded financial
technology company that strengthens connections between financial
institutions and the people and businesses they serve. We are an
S&P 500 company that prioritizes openness, collaboration, and
user centricity – offering banks and credit unions a vibrant
ecosystem of internally developed modern capabilities as well as
the ability to integrate with leading fintechs. For more than 48
years, Jack Henry has provided
technology solutions to enable clients to innovate faster,
strategically differentiate, and successfully compete while serving
the evolving needs of their accountholders. We empower
approximately 7,500 clients with people-inspired innovation,
personal service, and insight-driven solutions that help reduce the
barriers to financial health. Additional information is available
at www.jackhenry.com.
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SOURCE Jack Henry &
Associates, Inc.