BEIJING, April 24,
2023 /PRNewswire/ -- Infobird Co., Ltd (NASDAQ: IFBD)
("Infobird" or the "Company"), a leading provider of AI-powered
customer engagement solutions in China, today announced
that it has recently integrated ChatGPT to upgrade its
artificial intelligence customer service system. ChatGPT, as one of
the leading AIGC technologies, has been widely applied in fields
such as natural language processing and machine learning. This
integration of new technology marks another important milestone for
Infobird as it has become one of the first batch of companies that
have ChatGPT empowered customer engagement system in China.
AIGC stands for AI-Generated Content. It refers to a technology
that relies on artificial intelligence technology such as
generative adversarial networks (GAN) and large-scale pre-trained
models to search for patterns in existing data, and generate
relevant content with appropriate generalization capabilities.
ChatGPT, one of the typical applications of the AIGC text
generation modality, is leading to a significant new era of the
intelligent customer service systems.
During this ChatGPT integration, Infobird obtained
industry-specific knowledge and common sense responses through
fine-tuning the model training and asking related questions. After
the model debugging was completed, it was integrated with the
existing intelligent customer service robot, which compensated for
the lack of common sense knowledge in the intelligent customer
service robot and greatly improved the product's customer service
performance. In business applications, it can answer customers'
questions more widely, naturally, and humanely. This integration
leveraged the OpenAI overseas interface, effectively controlling
the cost of introducing new technology. Last week, the model
debugging and internal testing was completed after a half-month
effort, and the intelligent customer service robot with which
ChatGPT was integrated was officially launched. Currently, it can
provide services to customers in the fields of tax, retail, and
others. Infobird becomes one of the first batch of companies to
introduce AIGC into the field of customer engagement solutions in
China.
The Company believes the upgraded intelligent customer service
robot has the potential to becoming Infobird's new growth point and
star product that the Company will focus on developing and
nurturing. In the future, Infobird will integrate the ChatGPT model
to more products, such as the existing quality control robot and
dialogue generation robot. In terms of application expansion,
Infobird will focus more on professional services areas with
complex knowledge, flexible questions, and difficult customer
service, such as tax, social security, human resources, and offer
them access to ChatGPT powered customer service products to improve
office efficiency and reduce customer complaints. Currently, there
are already several potential clients in communication with the
Company, all of which are national service providers.
The introduction of ChatGPT will completely change the working
method of the customer service system and make it more intelligent
and efficient. It will also provide more business opportunities for
the Company, such as capturing user needs through intelligent
customer service systems, optimizing product design, and improving
user satisfaction.
As a leading AI SaaS software service provider in China, Infobird is committed to making our
clients' customer engagement smart and personalized. Through
comprehensive intelligent product systems such as cloud call
center, AI Chatbots, intelligent cloud customer service, and
intelligent quality inspection, we empower clients with standard
and intelligent software products for the whole customer engagement
process.
About Infobird Co., Ltd
Infobird, headquartered in Beijing,
China, is a software-as-a-service provider of innovative
AI-powered or enabled customer engagement solutions. The company's
mission is to empower companies to have smart and personalized
customer engagement solutions. By leveraging self-developed
cloud-native architecture, AI and machine learning capabilities,
patented Voice over Internet Protocol technologies, no-code
development platform, and in-depth industry expertise, Infobird
provide holistic business value-driven customer engagement SaaS
solutions to help companies to increase revenue, reduce cost, and
enhance customer service quality and customer satisfaction. For
more information about the Company, visit
www.Infobird.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of the Private Securities Litigation Reform Act
of 1995. Words such as "will, "future," "expects," "believes," and
"intends," or similar expressions, are intended to identify
forward-looking statements. Statements that are not historical
facts, including statements about the Company's beliefs and
expectations, are forward-looking statements. All forward-looking
statements are inherently uncertain as they are based on current
expectations and assumptions concerning future events, results,
conditions or performance of the Company. Readers are cautioned not
to place undue reliance on these forward-looking statements, which
are only predictions and speak only as of the date they are made.
In evaluating such statements, investors and prospective investors
should review carefully various risks and uncertainties and other
matters identified in the Company's filings with the U.S.
Securities and Exchange Commission. These risks and uncertainties
could cause the Company's actual results to differ materially from
those indicated in the forward-looking statements. The Company
undertakes no obligation to publicly update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise, except as may be required by law.
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SOURCE Infobird Co., Ltd