BEIJING, Jan. 11, 2022 /PRNewswire/ -- Infobird Co., Ltd
(Nasdaq: IFBD) ("Infobird" or the "Company"),
a software-as-a-service provider of innovative AI-powered, or
artificial intelligence-enabled, customer engagement solutions in
China, announced that it has
signed a contract with Changchun Rural Commercial
Bank for implementation of the
Company's digital banking offering designed as an
accessible solution to help banks modernize their business and
operations. By utilizing Infobird's digital and intelligent
banking solutions, Changchun Rural Commercial Bank will promote the
omnichannel integration and intelligent customer engagement
model, in order to achieve a comprehensive transformation and
upgrade of its banking services and marketing. Moreover, Infobird
will help Changchun Rural Commercial Bank to build a modern
digital and intelligent customer service center through both
standardization and customization services. The cooperation with
Changchun Rural Commercial Bank marks an important milestone for
Infobird's customer engagement solution to
penetrate into rural commercial banks in China, and Infobird
believes this cooperation can also set practices for other
rural commercial banks seeking to leverage the digitalization
opportunity to leapfrog into the future with a modern technology
platform as a key strategic asset.
Changchun Rural Commercial Bank Co., Ltd(" Changchun Rural
Commercial Bank") is a regional bank based in Changchun, China for serving small and
medium-sized enterprises and focuses on specialization and quality.
As of the end of June 2021, Changchun
Rural Commercial Bank has 72 branches and an asset of 70.116 billion RMB. The bank adheres to the
business philosophy of "Pioneering and Innovation, Integrity and
Win-Win" and the market positioning of "Standing on Urban and Rural
Regions, Supporting Agriculture and Rural Areas, Serving Small and
Medium-sized Enterprises". Changchun Rural Commercial Bank is
committed to providing customers with comprehensive,
high-quality and efficient financial services, and has successively
developed "Easy, Quick, Open and Precious" series of credit and
loan products. It has set up micro-loan workshops, consumption
loan centers, individual loan business centers, and Internet
financial business centers, which has allowed them to focus on
building a large retail business.
As the leader of local financial services, Changchun Rural
Commercial Bank has played an important role in local economic
development. Since its establishment, Changchun Rural Commercial
Bank has placed great importance on the customer service
experience, promoted diversified development with a
"customer-centered" approach, continuously improved efficiency
scale and asset quality, and won a number of awards and honors
inside and outside the industry. Under the tide of financial
technology, Changchun Rural Commercial Bank has stayed up to date
and is actively pursuing the path of digitalization and intelligent
innovation and development. This cooperation with Infobird will
bring strong impetus to the digitalization reform of Changchun
Rural Commercial Bank.
Through Infobird solutions for digital and intelligent
banks, the customer
engagement model of Changchun Rural Commercial bank will
embrace an important leap in digital banking, which includes
solving the problems of low efficiency of labor, lack of
comprehensive data, and the difficulties to better manage
employees. With the implementation of customer service and
marketing channel integration, intelligent business processes and
operations management refinement, Infobird
believes that Changchun Rural Commercial Bank's customer
experience will be greatly upgraded in the future.
Integration of multiple service
channels
The call center system built for Changchun Rural Commercial Bank
by the Infobird allowed the integration of telephone, SMS, web,
APP, WeChat, small programs into one platform, which has closed the
interaction gap between different platforms. Now the omnichannel
data can be shared in order to maintain service continuity and
consistency, while reducing the workload for the bank employees and
making customer service more agile and efficient.
Intelligent business
process
Through the application of intelligent technology, Infobird will
help the customer service center of Changchun Rural Commercial Bank
to free up manpower and comprehensively improve service efficiency
and results. The customer service center of Changchun Rural
Commercial Bank will replace manual operation with intelligent work
orders to improve business processing speed and customer
experience, while intelligent chatbots can assist staff with
artificial consulting reception, customer sorting, collecting loans
and other works, which can free staff from repetitive activities in
order to focus on high-value work .
Operation management
refinement
In terms of operation and management, the system can generate
multi-dimensional operation reports according to the needs of the
customer service center, and can also automatically record all
communication content, so that managers can call and view it at any
time. Through intelligent monitoring of traffic data and service
data, managers can quickly learn about the operation status of the
customer service center and achieve efficient management and
regulation.
Changchun Rural Commercial Bank will not only use Infobird's
standardization of services to quickly bring the customer
engagement systems online, but it will also use some customization
functions based on its business demand in order to drive digital
intelligent growth. As a leading AI SaaS software service provider
in China, Infobird's digital and
intelligent banking solutions integrate 20 years of service
experience in the financial industry, covering multiple scenarios
of bank telemarketing, customer acquisition, customer service,
private domain operation, loan collection, quality inspection and
other services, which enables banks to transform and upgrade their
digital intelligence in multiple dimensions. Besides the above
cooperation, Changchun Rural Commercial Bank also plans to
introduce intelligent quality inspection, intelligent training and
other related Infobird products in the future, which could further
accelerate the use of digital intelligence technology in the
customer service center at deeper levels.
About Infobird
Infobird, headquartered in Beijing,
China, is a software-as-a-service provider of innovative
AI-powered or enabled customer engagement solutions. The company's
mission is to empower companies to have smart and personalized
customer engagement solutions. By leveraging self-developed
cloud-native architecture, AI and machine learning capabilities,
patented Voice over Internet Protocol technologies, no-code
development platform, and in-depth industry expertise, Infobird
provide holistic business value-driven customer engagement SaaS
solutions to help companies to increase revenue, reduce cost, and
enhance customer service quality and customer satisfaction.
Forward-Looking Statements
This press release contains certain forward-looking statements,
including statements with regard to Infobird's proposed initial
public offering. Words such as "will," future," "expects,"
"believes," and "intends," or similar expressions, are intended to
identify forward-looking statements. Forward-looking statements are
subject to inherent uncertainties in predicting future results and
conditions and no assurance can be given that the proposed initial
public offering discussed above will be completed on the terms
described. Completion of the proposed initial public offering and
the terms thereof are subject to numerous factors, many of which
are beyond the control of Infobird, including, without limitation,
the failure of customary closing conditions and the risk factors
and other matters set forth in the prospectus included in the
registration statement in the form last filed with the SEC.
Infobird undertakes no obligation to publicly update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise, except as may be required by law.
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SOURCE Infobird Co., Ltd