BEIJING, Dec. 3, 2021 /PRNewswire/ -- Infobird Co., Ltd
(Nasdaq: IFBD) ("Infobird" or the "Company"),
a software-as-a-service provider of innovative AI-powered, or
artificial intelligence enabled, customer engagement solutions in
China, announced that it has
upgraded its cloud-based intelligent interactive training SaaS
product to empower enterprises to improve the efficiency and
effectiveness of sales and customer service representatives
training by leveraging technologies such as AI chatbots. By
simulating a real-life training experience, sales or customer
service representatives are able to get trained with a virtual
customer anytime, anywhere in the world. The upgraded product now
also supports training in English for clients with international
training needs. When combined with the company's intelligent
quality inspection product, these two products can create a
closed-loop management of customer engagement and training of sales
or customer service representatives. This could further drive
additional business values for enterprises in the future.
Sales and customer service representatives training has always
been important for enterprises to efficiently acquire and serve
customers with high quality service. However, due to reasons such
as low barrier to entry of the industry and high pressure of the
working environment, the turnover rate for sales and customer
service representatives tends to be very high. According to the
Harvard Business Review "Here's What Happens When You Focus on
Employees to Better Serve Your Customers," the average turnover
rate of customer service representatives can reach up to 45% from
the perspective of call center customer service alone. Therefore,
it has become urgent for enterprises to find ways to improve the
efficiency and effectiveness of sales and customer service
representative training.
"With our past many years of experience in customer engagement
business, we have gained a deep understanding of enterprises' sales
and customer service management training problem areas. The
traditional way of training is just not as effective, when taking
in consideration of the high turnover rate as well as the
constantly renewed communication scripts between representatives
and customers," said Yimin Wu, Chief
Executive Officer and Chairman of Infobird. "We are trying to
provide an innovative way for enterprises to better train their
representatives with high efficiency and effectiveness. The best
part of this training style is that you can train as many
representatives as you want with the same standards, no matter
where they are located in the world. Especially under the influence
of Covid-19, this becomes even more important for enterprises with
international coverage. Scenarios such as telemarketing sales,
cloud-call center customer service, store reception, and on-site
sales training all are a great fit to this product. We already have
several enterprises from banking and retail industries that have
shown great interest in this product."
In addition, the company's intelligent interactive training
product can also be further integrated into intelligent quality
inspection, another SaaS product the company has, which is to track
the engagement process between customers and representatives. With
intelligent quality inspection, managers could have a better
understanding of how the sales or customer service representatives
are performing when engaging with customers. The combined products
can therefore form a closed-loop feedback mechanism from new sales
and customer service representatives training, their daily service
performance tracking to follow-up training based on their
performance results. Yimin Wu, Chief
Executive Officer and Chairman of Infobird further states,
"The purpose of sales and customer
service representatives' training is to get better business results
for enterprises, and we firmly believe that training and daily
performance measurement cannot be separated. This is a very
exciting area to us, and we are working on improving products to
further empower our clients with digitized solutions to create more
business values."
About Infobird Software Co. Ltd.
Infobird,
headquartered in Beijing, China,
is a software-as-a-service provider of innovative AI-powered or
enabled customer engagement solutions.
For more information about the company,
visit www.Infobird.com.
Forward-Looking Statements
This press release contains
certain forward-looking statements, including statements with
regard to Infobird's proposed initial public offering. Words such
as "will," future," "expects," "believes," and "intends," or
similar expressions, are intended to identify forward-looking
statements. Forward-looking statements are subject to inherent
uncertainties in predicting future results and conditions and no
assurance can be given that the proposed initial public offering
discussed above will be completed on the terms described.
Completion of the proposed initial public offering and the terms
thereof are subject to numerous factors, many of which are beyond
the control of Infobird, including, without limitation, the failure
of customary closing conditions and the risk factors and other
matters set forth in the prospectus included in the registration
statement in the form last filed with the SEC. Infobird undertakes
no obligation to publicly update or revise any forward-looking
statements, whether as a result of new information, future events
or otherwise, except as may be required by law.
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SOURCE Infobird Co., Ltd