Five9 Wins 2024 Aragon Research Innovation Award for AI Contact Centers
11 Dezember 2024 - 5:30PM
Business Wire
The company was also named a Leader in The
Aragon Research Globe™ for AI Agent Platforms in the ICC, 2025 and
Aragon Research Globe for Intelligent Contact Center, 2025
Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform,
has been named a winner of the 2024 Aragon Research Innovation
Award for AI Contact Centers. Additionally, Five9 has been named a
Leader in two Aragon Research Globe™ reports: AI Agent Platforms in
the ICC, 2025, and Intelligent Contact Center, 2025.
This recognition from Aragon Research underscores Five9's
position as a leader in AI-elevated CX. The AI Agent Platforms in
the ICC, 2025 report positions Five9 as the most strategic vendor
rated in the report, recognizing Five9’s strategic vision for
AI-driven innovation in CX. At the core of this innovation is
Five9's vision for The NEW CX where AI Agents and AI-empowered
Human Agents collaborate to deliver hyper-personalized, effortless
customer experiences. By empowering businesses to deliver
transformative customer interactions while reducing costs and
improving efficiency, Five9 is setting new standards for AI-powered
solutions in the contact center industry.
“AI is foundational for creating exceptional customer
experiences, and we are honored to be identified by Aragon Research
as innovative for our efforts to propel the intelligent contact
center forward,” said Jonathan Rosenberg, Chief Technology Officer
and Head of AI, Five9. “Our focus has been, and will continue to
be, helping businesses deliver those experiences with easy-to-use
tools and capabilities. With each new innovation, we take a step
forward for both Five9 and for the industry as a whole.”
The Aragon Research Innovation award identifies providers
leveraging visionary use of technology to not only adapt as markets
change, but to actively disrupt and inform how their markets will
evolve. Five9 was formally presented with the award on December 10,
2024, at Aragon Transform 2024, the annual Aragon Research awards
ceremony.
“Five9's commitment to innovation, particularly its vision for
blending AI Agents and AI-empowered Human Agents, is setting a new
standard for how businesses can deliver hyper-personalized and
seamless customer experiences,” said Jim Lundy, Founder, CEO and
Lead Analyst, Aragon Research.
This award and report identification builds on Five9's
commitment to delivering AI innovations for CX. Earlier this year,
the company introduced new advancements, including Five9 GenAI
Studio, Five9 GeniusAI, and Five9 AI Agents, that transform the way
companies approach CX, driving better outcomes for both customers
and agents.
About Five9
The Five9 Intelligent CX Platform, powered by Five9 Genius AI,
provides a comprehensive suite of solutions to power AI-elevated
customer experiences that deliver better business outcomes and
Bring Joy to CX™. Our unified cloud-native offering enables
hyper-personalized customer experiences and more empowered
employees, making every customer interaction more connected,
effortless, and personal. Trusted by 2,500+ customers and 1,400+
partners globally, Five9 brings together the power of AI, our
platform, and our people to drive AI-elevated CX.
For more information, visit www.five9.com. Engage with us @Five9, LinkedIn,
Facebook, Blog
© 2024 Aragon Research, Inc. and/or its Affiliates. All Rights
Reserved.
The identification of an Aragon Research award winner is not an
endorsement by Aragon Research of any vendor, product, or
service.
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version on businesswire.com: https://www.businesswire.com/news/home/20241211589484/en/
Hannah Blackington Corporate Communications Director
Press@five9.com
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