Vonage Wins Best Virtual Agent Platform at CX Awards 2024
04 März 2024 - 9:30AM
Business Wire
Vonage, a global leader in cloud communications helping
businesses accelerate their digital transformation and a part of
Ericsson (NASDAQ: ERIC), has been named a winner in the CX Awards
2024. The company won the Best Virtual Agent Platform award for its
low code/no code solution, Vonage AI Studio.
"We are delighted to have been recognised by the CX Awards for
Vonage AI Studio,” said Savinay Berry, EVP of Product and
Engineering for Vonage. “With AI Studio, today's businesses have
the tools to engage with their customers across all modes of
communication, easily building the kinds of engagement solutions,
automated messaging and speech-enabled applications that drive
unique customer journeys and long lasting customer loyalty."
"Vonage’s exceptional virtual agent platform has helped push the
category forward, and we are thrilled to see its accomplishments
acknowledged at CX Awards 2024," said Charlie Mitchell, senior
editor at CX Today and host of the awards.
Vonage AI Studio is a low code/no code tool used to design,
create and deploy customer engagement solutions that operate in
natural language using artificial intelligence. With intelligent
conversations, Vonage AI Studio helps businesses elevate customer
engagement through personalised and automated interactions across
channels such as voice, SMS, and messaging apps such as
WhatsApp.
Vonage AI Studio enables developers and IT professionals to
effortlessly build natural language customer engagement solutions
such as virtual assistants for self-service support, billing
updates, appointment scheduling, FAQs, and much more - with the
ability to embed them into any application. Vonage AI Studio also
incorporates machine-learning models that adapt by using
higher-performing messages - for example, during high call volumes,
for even greater efficiency. These AI conversational capabilities
enhance interactions by enabling frictionless customer engagement
wherever customers are, without losing context and insights. This
drives a personalised customer journey across voice and messaging
channels while creating and deploying end-to-end conversations in
real-time.
The CX Awards are hosted and presented by CX Today, a leading
international news organisation honouring excellence across the
customer experience technology industry. Judging is based on an
organisation’s ability to demonstrate innovation, improved
experience, and execution, and is led by a panel of respected
industry experts including Megan Burns, Founder and Principal at
Experience Enterprises, and Dan Miller, Lead Analyst at Opus
Research.
To find out more about Vonage AI Studio, visit
www.vonage.com.
About Vonage
Vonage, a global cloud communications leader, helps businesses
accelerate their digital transformation. Vonage's Communications
Platform is fully programmable and allows for the integration of
Video, Voice, Chat, Messaging, AI and Verification into existing
products, workflows and systems. The Vonage conversational commerce
application enables businesses to create AI-powered omnichannel
experiences that boost sales and increase customer satisfaction.
Vonage's fully programmable unified communications, contact center
and conversational commerce applications are built from the Vonage
platform and enable companies to transform how they communicate and
operate from the office or remotely - providing the flexibility
required to create meaningful engagements.
Vonage is headquartered in New Jersey, with offices throughout
the United States, Europe, Israel and Asia and is a wholly-owned
subsidiary of Ericsson (NASDAQ: ERIC), and a business area within
the Ericsson group called Business Area Global Communications
Platform. To follow Vonage on X (formerly known as Twitter), please
visit twitter.com/vonage. To follow on LinkedIn, visit
linkedin.com/company/Vonage/. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
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version on businesswire.com: https://www.businesswire.com/news/home/20240304151969/en/
Nicola Brookes, +44 (0)207 785 8888,
nicola.brookes@vonage.com
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