Mississippi Receives National Award for Government Experience
26 September 2018 - 3:28PM
Business Wire
Mississippi’s electronic government services
ranked Top 5 among the Nation’s best
The official website of the State of Mississippi, ms.gov, and
the innovative services available to Mississippi citizens on the
site won fourth place in the Center for Digital Government's second
annual Government Experience Awards.
These awards recognize the achievements and best practices of
states, cities and counties that have gone to the web and beyond to
radically improve the experience of government and push the
boundaries of how citizen services are delivered. This is the
fourth consecutive year Mississippi has placed in the Top 5 of the
Center for Digital Government’s prestigious government awards.
“We are especially gratified that Mississippi has been
nationally recognized, once again, for our proven leadership in
digital government and our exceptional user experience offerings,”
said Dr. Craig Orgeron, Executive Director of Mississippi
Information Technology Services and State of Mississippi Chief
Information Officer. “We are proud of the continued accomplishments
ms.gov receives for its enterprise digital government experience
that encompasses more than 250 services delivered to citizens
through a responsive and chatbot-integrated website and an
ever-growing personalized government platform, MyMississippi.”
Ms.gov offers an easy, convenient way for Mississippians to
access more than 250 online services, including driver license
renewals, hunting and fishing license purchases, and MISSI, the
state’s award winning digital government chatbot. In 2017 alone,
Mississippi’s electronic government technology served more than
500,000 visitors and over 610,000 transactions across all online
services. It securely processed more than $70 million in digital
government transactions—a 10% digital adoption increase over
2016.
Additional notable innovations available on ms.gov include:
- Ask Mississippi Digital Voice Assistant
– the Amazon Alexa and Google Home skills allow for direct citizen
to government communication simply by using your voice. Users can
ask, “Alexa, ask Mississippi if there any traffic alerts in my
area,” and “Alexa, ask Mississippi for my local news.” The Ask
Mississippi platform supports many additional state services
including asking for when a user’s driver’s license expires, state
facts and even phone numbers to state agencies.
- MISSI, the ms.gov Chatbot – The state
of Mississippi’s first chatbot, MISSI, provides support for over
200 searched for inquiries, making government support available
24/7. Accessible from ms.gov and on citizens’ mobile devices, MISSI
is able to direct users to what they are looking for, whether it is
renewing their hunting license, or helping locate unclaimed
property. Since the June 2017 launch, MISSI has helped answer over
7,000 questions, further improving the availability of ms.gov’s
citizen support.
- Virtual Capitol Tour – The augmented
reality powered tour of the Mississippi State Capitol transports
viewers directly inside the capitol with exclusive access to six
historic areas. Users can access the Virtual Capitol Tour directly
from ms.gov using a VR headset, mobile device, or computer.
The entire ms.gov platform development, hosting, and
maintenance, valued at over $2 million, has been developed at
no-cost to the state of Mississippi through a self-funded,
public-private partnership between the state of Mississippi and
eGovernment partner, Mississippi Interactive.
More about ms.gov:Twitter: @msdotgovFacebook:
facebook.com/msdotgovAsk Mississippi Voice Skill:
amazon.com/NIC-Inc-ms-gov/dp/B01E62XCZC/Virtual Capitol Tour and
MISSI Chatbot: www.ms.gov/Technology
About Mississippi Interactive
Mississippi Interactive (MSI) is a public-private partnership
between the state of Mississippi and the Arkansas Information
Consortium (AIC) that helps state government entities Web-enable
their information and services. Jackson-based MSI is celebrating
its 8th year as the state's official digital government services
partner and is part of digital government firm NIC's (Nasdaq: EGOV)
family of companies. MSI operates ms.gov, the official website
of the state of Mississippi, which offers more than 250 state and
local online services.
About NIC
NIC Inc. (NASDAQ: EGOV) is the nation’s premier provider of
innovative digital government solutions and secure payment
processing, which help make government interactions more accessible
for everyone through technology. The family of NIC companies has
developed a library of more than 13,000 digital government services
for more than 5,500 federal, state, and local government agencies.
Among these solutions is the ground-breaking personal assistant for
government, Gov2Go, delivering citizens personalized reminders and
a single platform for all government interactions. More information
is available at www.egov.com.
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