4 November 2024

PCI-PAL PLC

("PCI Pal", "the Group", or the "Company")

Successful re-tender of major UK government contract

PCI-PAL PLC (AIM: PCIP), the global cloud provider of secure payment solutions for business communications, is pleased to announce that it has been successful in winning the re-tender for its business with the Department for Work and Pensions ("DWP") in the UK.

PCI Pal was successful in re-securing the business following an extensive and competitive tender process that was run by the DWP.  The contract is worth more than £5.0 million over an initial three year term.  The contract includes the option for the DWP to renew for up to a further three years at the end of the initial period on the same commercial terms.

The DWP has been a customer of the Group for a number of years, and is responsible for administering welfare, pensions, and child maintenance policy in the UK serving millions of customers. It operates the largest contact centre in UK government and the service today provides secure payment solutions across thousands of contact centre agent seats. 

Commenting, James Barham, Chief Executive Officer of PCI Pal, said:

"We are delighted to have been successful in the competitive re-tender of this major customer contract.  Across the last six years, we have built up an enviable customer base across the public sector vertical in our key focus geographic regions.  In the UK alone we have more than 100 local authority customers, as well as a number of the largest central government agencies. 

"We have made it our business at PCI Pal to be able to serve the breadth of the contact centre market globally with easy-to-deploy, innovative, secure payment solutions.  This sizeable re-tender win is a further example of the service excellence we provide to our very largest contact centre customers, in both the public and private sectors, through our highly scalable cloud platform, top percentile industry service level uptime, and outstanding relationship and account management.

"We look forward to continuing our successful relationship with the DWP."

For further information, please contact:

About PCI Pal:

PCI Pal is a leading provider of Software-as-a-Service ("SaaS") solutions that empower companies to take payments from their customers securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. Our products secure payments and data in any business communications environment including voice, chat, social, email, and contact centre. We are integrated to, and resold by, many of the worlds' leading business communications vendors, as well as major payment service providers.

The entirety of our product-base is available from our global cloud platform hosted in Amazon Web Services ("AWS"), with regional instances across EMEA, North America, and ANZ.

For more information visit www.pcipal.com or follow the team on Linkedin: https://www.linkedin.com/company/pci-pal/