PASADENA, CA and TORONTO, March 14,
2016 /PRNewswire/ - QLess, an innovator in customer
experience and queue management software, has secured US
$2.5 million in True Growth Capital
from Wellington Financial LP, a privately-held specialty finance
firm.
QLess helps companies optimize their customer experience process
by providing an interactive platform for employees to manage
customer service flow, equipping management with real-time
reporting and analytics to boost operational efficiencies.
Its cloud-based patented application eliminates physical
lines by allowing customers to instead join a virtual queue by
mobile phone, website, or via an on-site kiosk. With its
learning algorithms, QLess delivers more accurate wait times via
text or phone message and notifies customers when it's their turn.
QLess queue management software is being used by a diverse
range of industries. Key partnerships include Vodafone, Dow
Chemical, Renown Medical Group, the University
of Texas, as well as government offices in Michigan, Nevada, Texas, New
Jersey, Kansas, and many
more.
QLess CEO Alex Backer said, "We
are proud to partner with Wellington Financial, a distinguished
firm with vast resources. Our alliance will help accelerate growth
even further and support our vision to eliminate customer lineups
around the planet."
Eric Speer of Wellington
Financial added, "QLess' impressive growth and glowing client
reviews emphasize the global need for a transformative queue
management solution. Not only has the company improved the
customer experience, but employees also benefit from manageable
scheduling and a more pleasant interface with their customers. We
are excited to be partnering with this successful company as they
endeavor towards a world without lines."
About Wellington Financial LP
Wellington Financial LP is a privately-held specialty finance
firm providing term, venture and amortizing loans up to
$40 million. Wellington Financial LP
is currently managing a $900 million
investment program with offices in Menlo
Park, Santa Monica and
Toronto. Wellington Financial LP
is managed by a partnership controlled by fund management and
Clairvest Group Inc. (CVG:TSX), who jointly have contributed a
large financial stake to the Fund. LPs include several of
Canada's largest institutional
investors, crown corporations, financial institutions and pension
funds. Please visit the fund website at
www.wellingtonfund.com.
About QLess, Inc.
QLess began in 2007 by co-founders Alex Bäcker and Tim McCune who envisioned a "world without
lines" and set out to provide a solution to this global problem.
The QLess platform eliminates lines and waiting room waits, reduces
operating costs, increases staff productivity, and boosts customer
satisfaction. To date, QLess has saved 50 million customers more
than 1,400 years of time waiting in line. Visit www.qless.com to
learn more.
SOURCE Wellington Financial LP