Frost & Sullivan Recognizes Patni as the Leader in Customer Service
20 November 2006 - 4:23PM
PR Newswire (US)
CAMBRIDGE, Mass., Nov. 20 /PRNewswire-FirstCall/ -- Patni Computer
Systems (BSE:PATNIBSE:COMPUTBSE:NSE:BSE:PATNIBSE:NYSE:BSE:PTI), a
leading global IT consulting and services provider, received the
'Frost & Sullivan Customer Service Leadership Award in the IT
Services Market for 2006.' Patni received this award for
demonstrating exceptional responsiveness to customer needs,
continually focusing on both long- and short-term customer
profitability goals, and displaying flexibility in tailoring
offerings to suit customer businesses. Speaking at the award
ceremony in Mumbai, Alok Shende, Vice President - ICT Practice,
Frost & Sullivan said, "With an industry-focused, go-to-market
strategy, Patni has the unique ability to integrate technology
knowledge and domain expertise with business insight, helping their
customers achieve tangible efficiencies. Patni constantly innovates
to bring greater value to its clients through deep technology
skills and strong focus on business solutions with robust process
frameworks. Patni has emerged as the clear winner, amongst
significant competition from other tier 1 players, demonstrating
excellence in customer service leadership." Accepting the award
Vijay Khare, Chief Delivery Officer & EVP, Patni said, "Our
commitment to transform our customer's business has been
recognized. Patni's relentless focus on long-term relationships and
value addition to client business has resulted in this success. We
provide a powerful combination of domain, process and technology
expertise supported by a global delivery infrastructure that
customers leverage for meeting their business objectives." Frost
and Sullivan used interviews with all market participants and
conducted extensive secondary research of proprietary data. Frost
& Sullivan analysts also tracked competitor revenue and market
share within the industry. The competitors were then compared and
ranked. Specific criteria were used to ascertain the final
competitor ranking in each industry. For technology awards, the
technologies and research projects were compared using customer
base demands. In addition, factors such as feasibility of product
launch, likelihood of customer acceptance and acceptance rates, and
estimated time to market were also taken into consideration. About
Frost and Sullivan: Frost & Sullivan, a global growth
consulting company, has been partnering with clients to support the
development of innovative strategies for more than 45 years. The
company's industry expertise integrates growth consulting, growth
partnership services, and corporate management training to identify
and develop opportunities. Frost & Sullivan serves an extensive
clientele that includes Global 1000 companies, emerging companies,
and the investment community by providing comprehensive industry
coverage that reflects a unique global perspective and combines
ongoing analysis of markets, technologies, econometrics, and
demographics. For more information, visit http://www.frost.com/
About Patni: Patni Computer Systems Limited
(BSE:PATNIBSE:COMPUTBSE:NSE:BSE:PATNIBSE:NYSE:BSE:PTI) is a global
IT Services provider servicing Global 2000 clients. Patni caters to
its clients through its industry-focused practices, including
insurance, manufacturing, financial services, telecommunications,
and its technology- focused practices. Patni has consistently
received global recognition in delivering value through innovation
in IT to its clients. In a global survey by Forrester Research
earlier this year, Patni received the highest customer satisfaction
rating among Indian offshore supply chain solution providers and
was ranked among the top 10 globally. The Brown-Wilson's BLACK BOOK
OF OUTSOURCING too ranked Patni at #6 in the list of Best Managed
Global Outsourcing Vendors for 2006. With an employee strength of
over 12,000 and multiple offshore development facilities across
eight cities; Patni has 23 international offices across the
Americas, Europe and Asia-Pacific. Patni has registered revenues of
US$ 450 million for the year 2005. Patni's service offerings
include application development, application maintenance and
support, packaged software implementation, infrastructure
management services, product engineering services, business process
outsourcing and quality assurance services. Committed to quality,
Patni adds value to its client's businesses through
well-established and structured methodologies, tools and
techniques. Patni is an ISO 9001: 2000 certified and SEI-CMMi Level
5 organization, assessed enterprise wide at P-CMM Level 3. In
keeping with its focus on continuous process improvements, Patni
adopts Six Sigma practices as an integral part of its quality and
process frameworks. For more information on Patni, visit
http://www.patni.com/. Safe Harbor: Certain statements in this
release concerning our future growth prospects are forward-looking
statements, which involve a number of risks, and uncertainties that
could cause actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding fluctuations in earnings, our ability to
manage growth, intense competition in IT services including those
factors which may affect our cost advantage, wage increases in
India, our ability to attract and retain highly skilled
professionals, time and cost overruns on fixed-price, fixed-time
frame contracts, client concentration, restrictions on immigration,
our ability to manage our international operations, reduced demand
for technology in our key focus areas, disruptions in
telecommunication networks, liability for damages on our service
contracts, the success of the companies in which Patni has made
strategic investments, withdrawal of governmental fiscal
incentives, political instability, legal restrictions on raising
capital or acquiring companies outside India, and unauthorized use
of our intellectual property and general economic conditions
affecting our industry. The company does not undertake to update
any forward-looking statement that may be made from time to time by
or on behalf of the Company. DATASOURCE: Patni Computer Systems
Limited CONTACT: Tony Viola of Patni Computer Systems,
+1-617-354-7424 ext. 8255, ; or Barbara DeConto of Text 100 Public
Relations for Patni, +1-617-399-4923, Web site:
http://www.patni.com/
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