Descartes’ Study Reveals 76% of Supply Chain and Logistics Operations are Experiencing Notable Workforce Shortages
30 Januar 2024 - 12:45PM
Descartes’ Study Reveals 76% of Supply Chain and Logistics
Operations are Experiencing Notable Workforce Shortages
Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader
in uniting logistics-intensive businesses in commerce, released
findings from its study How Bad Is the Supply Chain and Logistics
Workforce Challenge?, which indicates that 76% of the supply chain
and logistics leaders surveyed are experiencing notable workforce
shortages in their operations. What’s more, 37% of respondents
would characterize the resource shortage they face as high to
extreme. While the issue is affecting companies’ financial, peak
season and logistics partner performance, the survey also showed
it’s taking a toll on customer service performance, with 58%
specifying that workforce shortages have negatively impacted
service levels.
While the competition for supply chain and
logistics resources is widespread, the acuteness of the workforce
challenge varies by organizational function. According to survey
results, the areas suffering the most from resource shortages were
transportation operations (61%) and warehouse operations (56%).
While these areas are admittedly highly labor-intensive, findings
also revealed that 55% of supply chain and logistics leaders said
knowledge workers are the hardest to hire—and they are becoming
increasingly important as supply chain and logistics operations
become more technology-enabled and data-driven.
“With economies cooling and COVID more
manageable, the general thinking has been that companies would see
the workforce shortages of the past few years subside; however,
this does not appear to be the case,” said Chris Jones, EVP,
Industry at Descartes. “The study shows that, post-pandemic, supply
chain and logistics organizations continue to struggle getting the
labor, knowledge workers and leaders they need to thrive. With
business performance driven by both the quantity and quality of the
workforce, supply chain and logistics leaders need to rethink not
just their hiring and retention strategies but also how technology
can help to mitigate current and future workforce challenges.”
Results also showed that the impact of workforce
shortages varies by financial performance, growth, management’s
perceived importance of supply chain and logistics operations, and
the success of employee retention programs. There’s evidence that
business performance is interrelated—and that the impact of
workforce shortages can be mitigated by business leaders
understanding the full potential of their supply and logistics
operations and the importance of employee retention to supply chain
and logistics performance.
Descartes and SAPIO Research surveyed 1,000
supply chain and logistics decision-makers in late 2023 across
three sectors: a) manufacturing, distribution and retail; b)
carriers; and c) logistics services providers. The goal was to
understand the nature of any workforce shortages they were facing
and the impact of resource constraints on their operations and
business success. Respondents were based across nine European
countries, Canada and the United States, and held Owner, C-Suite,
Director and Manager-level positions in their respective
organizations. For the full report, read How Bad Is the Supply
Chain and Logistics Workforce Challenge?
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global
leader in providing on-demand, software-as-a-service solutions
focused on improving the productivity, security and sustainability
of logistics-intensive businesses. Customers use our modular,
software-as-a-service solutions to route, track and help improve
the safety, performance and compliance of delivery resources; plan,
allocate and execute shipments; rate, audit and pay transportation
invoices; access global trade data; file customs and security
documents for imports and exports; and complete numerous other
logistics processes by participating in the world’s largest,
collaborative multimodal logistics community. Our headquarters are
in Waterloo, Ontario, Canada and we have offices and partners
around the world. Learn more at www.descartes.com, and connect
with us on LinkedIn and Twitter.
Global Media Contact Cara
Strohack
Tel: +1(800) 419-8495 ext.
202025
cstrohack@descartes.com
Cautionary Statement Regarding
Forward-Looking Statements
This release contains forward-looking
information within the meaning of applicable securities laws
(“forward-looking statements”) that relate to Descartes’ solution
offerings and potential benefits derived therefrom; and other
matters. Such forward-looking statements involve known and unknown
risks, uncertainties, assumptions and other factors that may cause
the actual results, performance or achievements to differ
materially from the anticipated results, performance or
achievements or developments expressed or implied by such
forward-looking statements. Such factors include, but are not
limited to, the factors and assumptions discussed in the section
entitled, “Certain Factors That May Affect Future Results” in
documents filed with the Securities and Exchange Commission, the
Ontario Securities Commission and other securities commissions
across Canada including Descartes’ most recently filed management’s
discussion and analysis. If any such risks actually occur, they
could materially adversely affect our business, financial condition
or results of operations. In that case, the trading price of our
common shares could decline, perhaps materially. Readers are
cautioned not to place undue reliance upon any such forward-looking
statements, which speak only as of the date made. Forward-looking
statements are provided for the purposes of providing information
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future. Readers are cautioned that such information may not be
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