ICMI Announces the Second Annual ACCE 2010 Video Contest
04 März 2010 - 9:24PM
PR Newswire (US)
COLORADO SPRINGS, Colo., March 4 /PRNewswire/ -- The International
Customer Management Institute (ICMI) ACCE Conference & Expo,
the annual global gathering for the contact center community, today
announced the second annual ACCE 2010 Video Contest which will
focus on the theme of sharing, "The Best Practices That You're Most
Proud of Within Your Contact Center." "We at ICMI are strong
believers in the sharing of best practices across call
centers...it's a large part of what we empower at our annual ACCE
event. As such, a focus on sharing best practices quickly emerged
as the ideal theme for our 2nd annual ACCE video contest," said
Tara Gibb, Global Brand Director, ICMI. "Our first video contest
was a tremendous success and we look forward to seeing the same
originality and creativity in the videos that will be submitted
this year." The ACCE Conference & Expo will take place at the
Sheraton New Orleans Hotel in New Orleans on June 14-17, 2010. The
event will bring contact center professionals together to discover
how to improve center performance by better managing people and
resources, improving operations, and properly selecting and
implementing technology. The video entries, which are due on April
30, 2010, will be judged by five contact center executives and
experts representing a cross-section of roles. They are: Gerry
Barber, Call Center Senior Leader, Deloitte Services; Larry Eiser,
VP, Call Center Operations, Duke Energy; Glenn Gemmill, Director of
Operations, Customer Development Center, Coca Cola; Dee Kohler,
Vice President, Member Services, Blue Cross and Blue Shield of
Nebraska; and Mary Murcott, Founder & President, Performance
Transformations, Inc. Three winners will be chosen based upon
supporting the theme, creativity and originality, and the winning
videos will be shown preceding each day's keynote address at the
event. ACCE 2010 is presented by ICMI, one of the contact center
industry's most respected organizations. To register to attend this
event, or to find out more about the conference, media
registration, and exhibition opportunities, please visit
http://www.icmi.com/ACCE2010. About ICMI The International Customer
Management Institute (ICMI), celebrating its 25th anniversary in
2010, is the leading global provider of comprehensive resources for
customer management professionals - from frontline agents to
executives - who wish to improve contact center operations, empower
contact center employees, and enhance customer loyalty. ICMI's
experienced and dedicated team of industry insiders, analysts, and
consultants are committed to providing uncompromised objectivity
and results-oriented vision through the organization's respected
lineup of professional services including: Training and
Certification, Consulting, Events, and Informational Resources.
Founded in 1985, ICMI continues to serve as one of the most
established and respected organizations in the call center
industry. ICMI is a part of UBM Live which provides leading
integrated media solutions and professional services across 20
different markets. Operating across the globe, its events,
training, publications, awards programs and websites offer
professionals in Interiors, Security, Venues, Customer Management,
Safety & Health and Facilities the ultimate experience in
learning, networking, and business development DATASOURCE: UBM
Live/The International Customer Management Institute (ICMI)
CONTACT: Rachel Levy, Event Marketing Manager, ICMI,
+1-609-635-9398,rachel.levy@ubm.com Web Site: http://www.icmi.com/
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