SWW Sitel

SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today the signing of a multi-year agreement with PagesJaunes, (a subsidiary of France Telecom), the leader in printed and on-line directories in France, to support their directory inquiry functions. The 2-year agreement further underscores SITEL's leading service offering in the directory service industry, where it provides similar services to companies on four continents. The new contract began on April 3, 2006 and is expected to involve over 250 SITEL customer service professionals (CSPs) working from the SITEL contact center located in La Rochelle, France. The CSPs will provide directory assistance to an estimated 1 million telephone customers per month. Customers using PagesJaunes' 118 008 directory assistance telephone number will be calling to receive information on residential and commercial telephone numbers. Valerie Shwartz, Director of the 118 008 directory assistance service of the French directory publisher PagesJaunes, commented, "Quality is a central issue of the 118 008 system. In order to meet this requirement we have chosen to work with SITEL, one of the worldwide leaders in call center solutions. Capitalizing on its 20 years experience, SITEL is a reliable performing partner, which shares the values of PagesJaunes." "We are very happy to announce this important partnership with PagesJaunes," states Isabelle Bussel, Managing Director of SITEL France. "SITEL already manages directory information call centers for clients in four countries. PagesJaunes is one of the three leaders in directory assistance in France. Their image and quality strategy positions them for an even larger market share in the future. We are proud to be a part of their success." About PagesJaunes Groupe PagesJaunes Groupe, a subsidiary of France Telecom, is France's leading publisher of printed directories (the PagesJaunes directory and the Annuaire) and online directories (pagesjaunes.fr, PagesJaunes 3611) for the general public, for which it also handles the sale of advertising space. The businesses of PagesJaunes Groupe also include website creation and hosting, the publication of the PagesPro BtoB directories and the publication of the QuiDonc reverse directory. PagesJaunes Groupe also publishes directories for the general public outside France -- in Spain, Morocco, Luxembourg and Lebanon -- and the Kompass directories (company databases) in France, Spain, Belgium and Luxembourg. It also provides complementary services such as the geographic services of Mappy and, in the field of relational marketing, the sale of data files and the processing of marketing databases by PagesJaunes Marketing Services. With more than 600,000 advertisers in 2005, PagesJaunes Groupe is the second largest French company in terms of advertising revenues. Information on PagesJaunes Groupe is available at http://www.pagesjaunesgroupe.com. About SITEL SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles. SITEL manages approximately two million customer interactions per day via the telephone, e-mail, Internet and traditional mail. SITEL has over 36,000 employees in 91 global contact centers, utilizing more than 32 languages and dialects to serve customers in 56 countries SITEL is a leader in the contact center industry. Please visit SITEL's website at www.sitel.com for further information. This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act. The words "will," "expect" and similar expressions in this news release identify forward-looking statements, which speak only as of the date the statement is made. SITEL assumes no obligation to update any such forward-looking statement. Although SITEL believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct. Because forward-looking statements involve risks and uncertainties, future events and actual results could differ materially from those set forth in, contemplated by or underlying the forward-looking statements. Important factors that could cause actual results to differ materially from SITEL's expectations may include, but are not limited to the following, many of which are outside SITEL's control: the client's budgets and plans, customer demand for the client's products and services, unanticipated labor, contract or technical difficulties, delays in ramp up of services, contract termination provisions, and conditions affecting the client's industry. SITEL's Form 10-K, 10-Q and 8-K reports filed with the Securities and Exchange Commission describe other important factors that may impact SITEL's business, results of operation and financial condition and cause actual results to differ materially from those set forth in, contemplated by or underlying the forward-looking statements. -0- *T SITEL Corporation 7277 World Communications Drive Omaha, NE 68122 Immeuble Mazagran 35 Rue du Val de Marne 75013 Paris FRANCE *T