WELLESLEY, Mass., July 24,
2024 /PRNewswire/ -- Health Navigator, powered by
PinnacleCare, Sun Life's care navigation and health advisory
service, is now available to employer clients in the medium
and small group market. Expansion of Health Navigator is part of
Sun Life's ongoing efforts to help people access the care and
coverage they need. Through dedicated Care Advisors, Health
Navigator members receive personalized guidance that helps them get
the right medical diagnoses, providers, and treatments for their
specific needs.
"The U.S. healthcare system is complex and its workforce
shortage has made it even more challenging for people to find the
right care at the right time," said David
Healy, president, Group Benefits, Sun Life U.S. "Bringing
Health Navigator to more of our clients is a great step forward in
providing impactful benefits that drive more effective care and
result in better health outcomes for our members."
Benefits for employees
Health Navigator personal Care Advisors provide dedicated
support to the employee (or their dependent), leveraging extensive
relationships with networks of physicians, specialists, and centers
of excellence around the country, to help them get the best care
for their specific medical condition or preventive care needs.
Behind the scenes, teams of clinicians and other health
professionals review medical information and reports to ensure
people are getting the right level of care.
In 2023, Sun Life Health Navigator data showed:
- 54% of expert medical opinions recommended a more appropriate
treatment plan or variation to the original diagnosis.
- One-third of appointments for members diagnosed with cancer
were expedited and scheduled with more qualified specialists than
the member's current providers.
- 94% overall member satisfaction.
Through Health Navigator, employees also have access to Health
360, Sun Life's digital app that connects directly to Care
Advisors, interactive tools to support mental health, healthy habit
tracking, fitness challenges, and a robust library of health and
well-being content.
Benefits for employers
By helping people access the right providers and care, Health
Navigator has the potential to influence health outcomes and drive
down employer costs. Members get a diagnosis before a condition
gets more serious or help to get the most appropriate treatment.
Sun Life Health Navigator data from 2023 also showed an average
annual savings of $13,000 in health
care costs for employers, per treatment outcome. Outcomes included
avoiding unnecessary treatments, a change in treatments, or less
invasive testing or surgery.
Health Navigator is available to covered employees and their
dependents. Additional options in Health Navigator include Bill
Resolve, which assists employees with understanding and resolving
medical bills, and Extended Care, which offers Health Navigator
services to employees' parents, parents-in-law, and non-dependent
children. Click here for more information about Sun Life
Health Navigator.
About Sun Life
Sun Life is a leading international
financial services organization providing asset management, wealth,
insurance and health solutions to individual and institutional
Clients. Sun Life has operations in a number of markets worldwide,
including Canada, the United States, the United Kingdom, Ireland, Hong
Kong, the Philippines,
Japan, Indonesia, India, China,
Australia, Singapore, Vietnam, Malaysia and Bermuda. As of March
31, 2024, Sun Life had total assets under management of
C$1.47 trillion. For more
information, please visit www.sunlife.com.
Sun Life Financial Inc. trades on the Toronto (TSX), New
York (NYSE) and Philippine (PSE) stock exchanges under the
ticker symbol SLF.
Sun Life U.S. is one of the largest providers of employee and
government benefits, helping more than 50 million Americans access
the healthcare and coverage they need. Through employers, industry
partners and government programs, Sun Life U.S. offers a portfolio
of benefits and services, including dental, vision, disability,
absence management, life, supplemental health, medical stop-loss
insurance, and healthcare navigation. Sun Life employs more than
8,500 people in the U.S., including associates in our partner
dental practices and affiliated companies in asset management.
Group insurance policies are issued by Sun Life Assurance Company
of Canada (Wellesley Hills, Mass.), except in
New York, where policies are
issued by Sun Life and Health Insurance Company (U.S.)
(Lansing, Mich.). For more
information visit our website and newsroom.
Media contacts
Devon Fernald
Sun Life U.S.
Devon.Portney.Fernald@sunlife.com
781-800-3609
Anjie Coplin
Sun Life U.S.
Anjie.Coplin@sunlife.com
214-549-1553
Connect with Sun Life U.S.
https://www.facebook.com/SLFUnitedStates
https://www.linkedin.com/company/sun-life-financial
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SOURCE Sun Life U.S.