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IEXcellence Awards Recognize Contact Center Success Top Contact Centers Recognized at Industry's Largest Workforce Management User Conference RICHARDSON, Texas, April 14 /PRNewswire/ -- IEX Corporation, a Tekelec (NASDAQ:TKLC) company and leading global provider of workforce management and optimization technology, today announced the recipients of its IEXcellence Award winners. IEXcellence recipients were recognized at the 11th Annual TotalView User Conference held at the Hyatt Regency Hotel in Downtown Dallas April 11-14. At the conference, Performance Improvement awards were presented to John H. Harland Company (NYSE:JH) for multisite operations and Target Corporation (NYSE:TGT) for single site operations. Best Practice Awards were given to Convergys Corporation (NYSE:CVG), Optum Inc. and SITEL Corporation (NYSE:SWW). "The IEXcellence award program recognizes the top achievements of contact centers putting workforce management at the foundation of their operation," said IEX President Debbie May. "The winners and the applicants demonstrated exceptional results-maximizing service goal achievements while minimizing overhead expenses. We are proud to have played a role in their success." About the Award Recipients Convergys is a global leader in providing customer care, human resources and billing services. John H. Harland Company is the second largest check printer in the United States. Optum is a leading provider of supply chain coordination, visibility and execution solutions that optimize performance throughout the extended supply network. SITEL is a leading global provider of outsourced customer support services. Target operates a chain of large, general merchandise discount stores consisting of 1,313 locations in 47 states as well as an online business called target.com. About TotalView The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance. About IEX IEX Corporation is a leading provider of workforce management, performance management and strategic planning solutions for contact centers. Since its inception in 1988, IEX has delivered superior products, quality services and customers' success. Contact centers of all types and sizes, totaling more than 755,000 agents at over 2,700 sites in 37 countries worldwide, rely on IEX to help them improve planning, enhance performance, streamline tasks and integrate data. IEX sells products and services worldwide through direct sales and select distributors. The company also has several strategic partnerships with global contact center solution providers that further enhance the value of its core system, TotalView. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com/ . DATASOURCE: IEX Corporation CONTACT: Angela Ticknor, Public Relations of IEX Corporation, +1-972-301-1209, or ; or Michael Attar, Investor Relations of Tekelec, +1-818-880-7821, or Web site: http://www.iex.com/

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