BMC Software Positioned in Leaders Quadrant for IT Service Desk by Leading Industry Analyst Firm
20 Oktober 2009 - 1:45PM
Business Wire
BMC Software (NYSE: BMC) today announced that it has been
positioned in the Leaders Quadrant in Gartner’s latest Magic
Quadrant for the IT Service Desk report1.
For the report, Gartner evaluated 11 competing vendors based on
their relative ability to execute and completeness of vision. The
“ability to execute” axis measures a company’s financial viability,
market responsiveness and product development.
“IT service desk tools and processes help improve the quality of
IT service and support delivered to end users, increase business
satisfaction and lower the cost of end-user support,” Gartner
stated in the report. “In addition, the IT service desk is
considered an important function in the ITIL best-practice process
frameworks.”
According to Gartner, Leaders in the Magic Quadrant are
financially viable vendors with a clear vision of how the IT
service desk will evolve, and they have a proven track record for
delivering service desk solutions. Leaders have had success in all
of these areas: significant market share; high degree of
visibility; broad geographic presence; integration among incident,
problem, change management and CMDB strategies; depth of
functionality and industry-leading features that set them apart
from the competition; scalable deployments in very large
enterprises; deep understanding of the client's needs in managing a
successful IT service desk, in context with ITSM needs;
best-practice guidelines and templates to help ensure a successful
deployment; leaders do not necessarily offer the best solution for
every customer requirement, but their products are strong, overall,
with some exceptional capabilities.
More information about the BMC solutions reviewed by Gartner can
be found at the following links:
BMC Remedy IT Service Management Suite
BMC Remedy Service Desk
View the full report at the link below:
Magic Quadrant for the IT Service Desk
Business runs on IT. IT runs on BMC Software.
The most demanding IT organizations in the world rely on BMC
Software across both distributed and mainframe environments.
Recognized as the leader in Business Service Management, BMC’s
comprehensive approach and unified platform help IT organizations
cut costs, reduce risk and drive business profit. For the four
fiscal quarters ended June 30, 2009, BMC revenue was approximately
$1.88 billion. Visit BMC.com for more information.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is
reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period.
It depicts Gartner's analysis of how certain vendors measure
against criteria for that marketplace, as defined by Gartner.
Gartner does not endorse any vendor, product or service depicted in
the Magic Quadrant, and does not advise technology users to select
only those vendors placed in the “Leaders” quadrant. The Magic
Quadrant is intended solely as a research tool, and is not meant to
be a specific guide to action. Gartner disclaims all warranties,
express or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular
purpose.
1 Gartner “Magic Quadrant for the IT Service Desk” by David M.
Coyle, Kris Brittain. October 16, 2009.
BMC, BMC Software, and the BMC Software logo are the exclusive
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2009 BMC Software, Inc.
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