SALT LAKE CITY and SEATTLE, Feb. 12,
2021 /PRNewswire/ -- Qualtrics (Nasdaq: XM), the leader in
customer experience and creator of the experience management (XM)
category, today launched Health Connect, an automated integration
connecting Electronic Medical Record (EMR) systems directly to the
Qualtrics XM Platform™ to help healthcare organizations improve the
patient experience. The new integration gives healthcare providers
an easy way to customize outreach to patients and deliver more
personalized care at scale.
Today, healthcare providers spend significant time interfacing
with EMRs to access patient information including medical history,
test results, and/or notes from a visit or encounter. But EMRs
don't include critical insights about the patient experience, such
as how a patient feels about the interactions they've had with
their caregivers or their treatment plan.
Qualtrics Health Connect is an HL7 integration that
securely connects the XM Platform to EMR systems, like Epic,
Cerner, and more, allowing providers to automatically trigger
outreach based on a patient's demographics, clinical condition, or
provider. By giving care teams unique insights into each and every
patient, they can deliver a more personalized experience.
Qualtrics Health Connect brings patient feedback gathered from
questionnaires distributed through email, QR Code, SMS, or mobile
apps directly into an individual patient record for a more complete
view of each patient. For example, feedback from an oncology
patient and their sensitivity to certain room conditions can be
added to a patient record, prompting the caregiver to be more
sensitive or responsive to the patient's needs.
"Greater interoperability between experience data and EMR
operational data will empower clinicians to deliver more
personalized and compassionate care to every patient," said
Patty Riskind, Head of Global
Healthcare, Qualtrics. "With Health Connect, healthcare providers
can customize and personalize outreach to patients, gaining unique
and relevant insights about individual care experiences."
Trusted by more than 400 hospitals and health systems, Qualtrics
healthcare solutions are built on the Qualtrics XM Platform, which
maintains the highest security certifications including ISO 27001
and FedRAMP. Qualtrics is also HITRUST certified, which means its
technology platform provides customers the tools they need to
manage HIPAA compliance. To learn more about Qualtrics in
healthcare, visit qualtrics.com/healthcare.
About Qualtrics
Qualtrics, the leader in customer experience and creator of the
Experience Management (XM) category, is changing the way
organizations manage and improve the four core experiences of
business––customer, employee, product, and brand. Over 13,000
organizations around the world are using Qualtrics to listen,
understand, and take action on experience data (X-data™)––the
beliefs, emotions, and intentions that tell you why things are
happening, and what to do about it. The Qualtrics XM Platform™ is a
system of action that helps businesses attract customers who stay
longer and buy more, engage employees who build a positive culture,
develop breakthrough products people love, and build a brand people
are passionate about. To learn more, please visit
qualtrics.com.
Contact: press@qualtrics.com
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SOURCE Qualtrics