Revolut, which already uses the Vonage SMS
API for customer authentication, will benefit from a
fully-integrated experience and single source of customer
support
HOLMDEL,
N.J., June 14, 2022 /PRNewswire/ -- Vonage
(Nasdaq: VG), a global leader in cloud communications helping
businesses accelerate their digital transformation, today announced
that global financial super app Revolut has selected the
Vonage Contact Center (VCC) for Salesforce solution to improve
communications with customers.
Revolut has chosen Vonage to drive customer
engagement and create the best possible experience from
anywhere.
The Vonage partnership will provide Revolut agents with the
ability to route calls to one another to successfully deal with any
customer issues and customize dashboards with real-time performance
data and analytics.
In 2015, Revolut launched in the UK, offering money transfer and
exchange. Today, more than 18 million customers around the world
use dozens of Revolut's innovative products to make more than 150
million transactions per month.
Reggie Scales, Senior Vice
President, Applications Group for Vonage, said, "We are pleased
that Revolut has chosen Vonage to drive customer engagement and
create the best possible experience from anywhere. With Vonage's
Salesforce integration, the Revolut team has access to key customer
data and insights, while benefiting from communications that are
more meaningful, across any channel."
Matthew Acton Davis, Global Head
of Sales at Revolut said, "We are delighted to bring Vonage's
solutions to Revolut. Its flexible and scalable cloud
communications solution will help us to provide a consistent and
personalized customer experience."
Vonage's award-winning contact center solution integrates all
communications channels without expensive, disruptive hardware
changes and plugs straight into Salesforce, enhancing internal
processes and increasing efficiency.
Revolut also uses the Vonage SMS API with two-factor
authentication for secure global transactions. Vonage's scalability
and reliability, coupled with its broad international SMS
capabilities, help Revolut make sure its users are genuine and
enable the company to support millions of new international
users.
Salesforce and others are trademarks of Salesforce.com, Inc.
For further information, visit
www.vonage.com.
About Vonage
Vonage, a global cloud communications leader, helps businesses
accelerate their digital transformation. Vonage's Communications
Platform is fully programmable and allows for the integration of
Video, Voice, Chat, Messaging, AI and Verification into existing
products, workflows and systems. Vonage's fully programmable
unified communications and contact center applications are built
from the Vonage platform and enable companies to transform how they
communicate and operate from the office or remotely - providing the
flexibility required to create meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia. To follow Vonage on Twitter, please
visit www.twitter.com/vonage. To become a fan on Facebook, go
to facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
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SOURCE Vonage
