SALT LAKE CITY, Sept. 8, 2016 /PRNewswire/ -- inContact,
Inc. (NASDAQ: SAAS), the leading provider of cloud contact center
software and workforce optimization tools, has earned the
prestigious Gold and Silver status in the 2016 Golden Bridge
Awards® for inContact My Agent
eXperience™ – MAX solution. inContact was Gold Winner in the Cloud
Computing/SaaS category and Silver Winner in Technology Innovations
– Best Product of Service of the Year.
The coveted annual Golden Bridge Awards program encompasses the
world's best in organizational performance, innovations, products
and services, executives and management teams, women in business
and the professions, innovations, best deployments, product
management, public relations, marketing, and customer satisfaction
programs from every major industry in the world. Organizations from
all over the world are eligible to submit nominations including
public and private, for-profit and non-profit, largest to smallest
and new start-ups.
"It's an honor to be named Gold and Silver winners by Golden
Bridge Awards for this esteemed industry and peer recognition,"
said Paul Jarman, CEO at inContact.
"These awards are a testament of inContact's commitment to helping
companies transform customer experiences and achieve their business
goals with our cloud solutions."
inContact My Agent eXperience™ - MAX is a dynamic,
context-sensitive interface designed for the streamlined handling
of all contact center interactions, regardless of channel. With
MAX, your agents are ready to tackle their roughest days and most
complex interactions with ease. Based on exhaustive research with
agents and supervisors in live contact center environments, MAX is
designed to be a simpler, more efficient and more engaging way for
agents to positively interact with customers.
- MAX improves agent experience and efficiency
- MAX boosts contact center performance
- MAX empowers agents to focus on the customer journey
Winners will be honored in San
Francisco on Monday, September 12,
2016 during the annual SVUS Red Carpet Awards Ceremony
Dinner.
Additional Information
- See all inContact awards and recognitions
- Learn more about available cloud solutions from inContact
- Follow @inContact on Twitter
- Become a fan of inContact on Facebook
About inContact
inContact (NASDAQ: SAAS) is the cloud
contact center software leader, with the most complete, easiest and
most reliable solution to help organizations achieve their customer
experience goals. inContact continuously innovates in the cloud and
is the only provider to offer a complete solution that includes the
customer interaction cloud, an expert service model and the
broadest partner ecosystem. Recognized as a market leader by
Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact
supports over 6 billion interactions per year for enterprise,
midmarket, government organizations and business process
outsourcers (BPOs) who operate in multiple divisions, locations and
global regions. To learn more, visit www.incontact.com.
About the Golden Bridge Awards
Golden Bridge Awards
are an annual industry and peer recognition program honoring best
companies in every major industry from large to small and new
start-ups in North America,
Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, Best New Products and Services,
Best Innovations, Management and Teams, Women in Business and the
Professions, Case Studies, Customer Satisfaction, and PR and
Marketing Campaigns from all over the world. Learn more about The
Golden Bridge Awards at www.goldenbridgeawards.com
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SOURCE inContact, Inc.