Primus Knowledge Solutions' CEO Michael Brochu to Deliver Closing Keynote Address at the SSPA Conference in San Diego
31 März 2004 - 5:00PM
PR Newswire (US)
Primus Knowledge Solutions' CEO Michael Brochu to Deliver Closing
Keynote Address at the SSPA Conference in San Diego SEATTLE, March
31 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions today
announced that Michael Brochu, the company's president and CEO,
will deliver the closing keynote address at the Service and Support
Professional Association's (SSPA) Conference in San Diego on April
6, 2004. Brochu's presentation titled "Moving from Customer Service
to Customer Satisfaction" will examine the best practices in
customer satisfaction, and highlight the steps successful
organizations need to take to move from delivering customer service
to driving customer satisfaction in today's business environment,
as well as the technology that is enabling this transformation.
Primus is a member and strong advocate of the SSPA, the leading
industry association for IT support professionals. Last year, the
SSPA honored Primus with its Star Award for Support Technology
Vendor of theyear. The SSPA Conference in San Diego is the
paramount event for the service and support industry to share best
practices. For more information about the SSPA or the Conference in
San Diego, go to http://www.sspa.org/. About Primus Knowledge
Solutions, Inc. Primus Knowledge Solutions develops award-winning
software that enables companies to provide a superior customer
experience via contact centers, help desks, Web self-service, and
electronic communication channels. Primus technology powers
everyinteraction with knowledge to increase customer satisfaction
and reduce operational costs. The company continues to receive
industry accolades for its robust product suite. In 2003, Primus
received the STAR Award for "Best Support Technology Vendor" from
the Service & Support Professionals Association (SSPA), was
recognized for its trend-setting products and named one of the "100
Companies that Matter in Knowledge Management" by KMWorld magazine,
and received the CRM Excellence Award from the editorsof Customer
Interaction Solutions magazine. Global organizations such as Allied
Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc.,
Fujitsu Limited, Inc., IBM, Eastman Kodak Co., HSBC, Orange,
Motorola, 3Com, and T-Mobile rely on Primus technology to enhance
their customer service and support initiatives. Visit
http://www.primus.com/ for more information. NOTE: Primus, Primus
Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus
eSupport and Primus eServer iView are registered trademarks or
service marks of Primus Knowledge Solutions, Inc. Other products
and company names mentioned in this press release may be the
trademarks of their respective owners. Any statements, expectations
and assumptions contained in this press release that do not
describe historical facts, such as statements about the
integration, performance, use, and deployment of Primus products
and the anticipated results constitute forward-looking statements
within the meaning of the Private Securities Litigation Reform Act
of 1995. There is no guarantee that these results will actually
occur. Any forward-looking statements contained in this release are
based on current expectations, are not guarantees of future
performance, and are subject to a number of risks and
uncertainties. Factors that could cause actual results to differ
materially from current expectations include the following:
difficulties encountered in the integration, deployment, or
implementation of the Primus products and customer's systems;
failure in the customer's widespread adoption and use of the Primus
products; quality of the customer's database of solutions;
fluctuations in customer demand; use of the Web as a delivery
vehicle for customer support or eCRM solutions; risk resulting from
new product introductions and customer acceptance of new products;
rapid technological change; the risks associated with competition
and the rapid consolidation of competitors; continued growth in the
use of the Internet; the ability of Primusto manage its growth and
integration efforts and the ability of Primus to compete
successfully in the future, as well as other risks identified in
Primus' Securities and Exchange Commission filings, including but
not limited to those appearing under the caption "Factors Affecting
our Future Operating Results" in Primus' Report on 10-K filed in
March of 2004. The extent of return on investment of Primus
products is specific to our customer's experience. For more
information, contact: Kristin Treat | direct: 206-834-8325 |
mobile: 425-894-8710 email: DATASOURCE: Primus Knowledge Solutions,
Inc. CONTACT: Kristin Treat of Primus Knowledge Solutions, Inc.,
+1-206-834-8325, or mobile, +1-425-894-8710, or Web site:
http://www.sspa.org/ Web site: http://www.primus.com/
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