Onyx Continues Industry Expert Series with Discussion on the Value of Customer Metrics; Leading Industry Analyst Speaks on Crea
23 Mai 2006 - 10:46PM
Business Wire
Onyx(R) Software Corporation (NASDAQ: ONXS), a worldwide leader in
customer management solutions for the enterprise, today announced
the second in its series of online events with leading customer
relationship management (CRM) industry analysts. The series
features industry experts from around the world discussing research
results on CRM industry trends and providing insight into industry
best practices, as well as access to complimentary resources such
as analyst reports and white papers. This week's event will feature
Robert Bois, research director in AMR Research's customer
management practice. The practice is dedicated to detailed studies
of business processes and software related to sales, service, and
support functions. The topic of Mr. Bois' presentation is "Creating
metrics that identify customer value and profitability". During the
netcast, Bois will discuss how to get a strategic advantage for
your business. He will also address: -- How to identify your high
value customer relationships -- How process management and
workflows can uncover opportunities -- Rethinking the traditional
roles in relationship management In the December 2005 AMR Research
article, "A Two-Year Outlook for Customer Management," Rob Bois
said, "Companies will use technology to involve more employees in
the customer lifecycle, equipped with better, more actionable
information. Those that embrace this shift will succeed, while
those that resist will find it increasingly difficult to innovate,
increase share, and retain customers." The free event is open to
the public and will be conducted via a Web-based conference on
Thursday, May 25th at 1:00 p.m. Eastern. (To register, use the
following link: http://www.onyx.com/NewsAndEvents/CreatingMetrics/
). About Onyx Software Onyx Software Corporation (NASDAQ: ONXS) is
a worldwide leader in customer management and process software for
mid and large size enterprises. Onyx provides flexible solutions
that enable organizations to automate, manage, and evolve their
customer processes quickly and cost-effectively for strategic
advantage. By providing an integrated suite of customer process
automation applications encompassing customer management, process
management, and analytics capabilities, Onyx enables enterprises to
reduce costs, increase productivity and grow revenue. Major
companies are aligning their customer-facing departments and
managing their customer processes with Onyx software -- companies
such as Amway Corporation, Mellon Financial Corporation, The
Regence Group and State Street Corporation. More information can be
found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/.
Onyx is a registered trademark of Onyx Software Corporation in the
United States and other countries. Other product or service names
mentioned herein are the trademarks of their respective owners.
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