Onyx Launches Analytics 3.0; Enhanced Customer Analytics Solution Delivers Complete Range of Business Intelligence Applications
16 Mai 2006 - 1:03PM
Business Wire
Onyx(R) Software Corporation (Nasdaq:ONXS), a worldwide leader in
customer management solutions for the enterprise, today announced
Onyx Analytics 3.0, the flagship product in the Onyx Performance
Management product portfolio. Onyx Analytics 3.0, which is based on
the industry-leading Cognos 8 business intelligence platform,
provides Onyx customers with a complete customer analytics solution
that is tightly integrated with Onyx's Customer Management and
Process Management product families. Onyx Analytics is designed to
address the business information needs of a wide variety of
business users, ranging from sales, marketing, and customer support
specialists all the way up to senior executives grappling with
questions of market direction and strategy. "CRM solutions have the
potential to help companies better understand their customers, and
thus improve their customers' experiences," said Paul Greenberg,
industry analyst and author of "CRM At the Speed of Light, 3rd
Edition." "Companies that effectively use analytics as part of
their total CRM environment are better able to make insightful
decisions regarding customers and markets, and typically recognize
a higher return from their CRM investment than those that don't."
Onyx Analytics 3.0 features include: -- Reporting -- both
pre-defined and self-service reporting capabilities are available
to meet the needs of business managers who require
enterprise-strength reporting. -- Analysis -- improved deep
comparative analysis of customer data, using pre-defined and custom
online analytical processing (OLAP) cubes and other dimensionally
aware data sources. Drill-down capabilities enable users to view
successively detailed levels of information, all the way down to
the individual customer record. -- Scorecarding -- new with this
release, scorecarding helps enterprises align their teams and
tactics with strategy and objectives, communicate goals
consistently, and monitor performance against targets. --
Dashboards -- deliver visually rich, but easy to understand, views
into corporate systems and data, using gauges, maps, charts, and
other graphical elements to show multiple results together,
enabling quick understanding and rapid action. -- Event Monitoring
-- another new feature, event monitoring can utilize key business
metrics to proactively notify key individuals or, in combination
with Onyx Process Management, help users take action and react
effectively to significant business events. "Analytics is vital to
understanding customers and markets, especially in rapidly
shifting, competitive environments," said Todd Chambers, Onyx chief
marketing officer. "Our customers now have an even more
sophisticated portfolio of analytics capabilities that are fully
integrated in the Onyx data model, which helps them to better
understand how their businesses are operating. This, combined with
our process management capabilities, enhances their agility to
quickly respond to their customers' changing needs, providing them
with a foundation for creating competitive advantage."
"Organizations are adding analytics to their CRM applications in
order to maximize the effectiveness and value of their customer
relationships," said Pat O'Leary, vice president, strategic
alliances, Cognos. "As the only CRM vendor to offer best-in-class
analytics, process management and CRM capabilities, Onyx is well
positioned to benefit from this trend. In addition, the ease of
integration between Onyx and Cognos 8, with its complete range of
BI capabilities -- reporting, analysis, scorecarding, dashboards
and business event management -- simplifies implementation,
speeding ROI." Onyx Analytics 3.0 is scheduled to be available this
month. For additional information visit
http://www.onyx.com/products/CustomerPerformanceManagement.asp.
About Onyx Software Onyx Software Corporation (Nasdaq:ONXS) is a
worldwide leader in customer management and process software for
mid- and large-size enterprises. Onyx provides flexible solutions
that enable organizations to automate, manage, and evolve their
customer processes quickly and cost-effectively for strategic
advantage. By providing an integrated suite of customer process
automation applications encompassing customer management, process
management, and analytics capabilities, Onyx enables enterprises to
reduce costs, increase productivity and grow revenue. Major
companies are aligning their customer-facing departments and
managing their customer processes with Onyx software -- companies
such as Amway Corporation, Mellon Financial Corporation, The
Regence Group and State Street Corporation. More information can be
found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/.
Forward-Looking Statement This press release contains
forward-looking statements, including statements about the
anticipated release of Onyx Analytics 3.0, the expected advantages
of this product and the potential for its market acceptance.
Forward-looking statements are based on the opinions and estimates
of management at the time the statements are made and are subject
to risks and uncertainties that could cause actual results to
differ materially from those anticipated in the forward-looking
statements. The words "predict," "believe," "expect," "intend,"
"anticipate," variations of such words, and similar expressions
identify forward-looking statements, but their absence does not
mean that the statement is not forward-looking. These statements
are not guarantees of future performance and are subject to risks,
uncertainties and assumptions that are difficult to predict.
Factors that could affect Onyx's actual results include, but are
not limited to, the risk that Onyx Analytics 3.0 is not released on
schedule, the risk that it contains defects or errors that are not
discovered until after release, the risk that customers do not
experience the expected advantages or that the product does not
otherwise achieve market acceptance and the "Important Factors That
May Affect Our Business, Our Results of Operations and Our Stock
Price" described in our annual report on form 10-K and our
quarterly reports on form 10-Q and other filings with the
Securities and Exchange Commission which are available on our
investor relations home page at www.onyx.com/investors. Readers are
cautioned not to place undue reliance upon these forward-looking
statements that speak only as to the date of this release. Onyx
undertakes no obligation to update publicly any forward-looking
statements to reflect new information, events or circumstances
after the date of this release or to reflect the occurrence of
unanticipated events. Onyx is a registered trademark of Onyx
Software Corporation in the United States and other countries.
Other product or service names mentioned herein are the trademarks
of their respective owners.
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