ntl Telewest Selects Convergys Billing and Customer Care Solution
13 November 2006 - 1:35PM
Business Wire
Convergys Corporation (NYSE:CVG), a global leader in providing
customer care, human resources and billing services, announced
today that ntl Telewest has signed a licensing agreement for
Convergys' ICOMS customer care and billing solution. ntl Telewest
is UK's largest cable operator and a leading provider of broadband,
digital television, telephony, content, and communications services
to homes, businesses, and public sector organizations. ntl
(NASDAQ:NTLI) will replace four architecturally and technologically
different legacy billing systems with Convergys' ICOMS solution
that includes Network Inventory Management capabilities. Once
implemented in 2007, ICOMS will be the single billing and customer
care infrastructure supporting over 5 million video, telephony, and
broadband customers resulting from the recent ntl and Telewest
merger. Telewest has been using Convergys' ICOMS solution since
1996. The ICOMS implementation will be a major contributor to
achieving significant cost savings as well as facilitating
significant improvements in ntl�s customer care. Convergys'
Professional Services team will perform business analysis, software
design and development, implementation, migration, and testing.
"The quick implementation of Convergys' ICOMS solution will provide
a reliable, stable, and flexible end-to-end solution enabling major
improvements in customer care while reducing our total cost of
ownership," said Neil Berkett, ntl Telewest's Chief Operating
Officer. "ICOMS' flexible service bundling and pricing capabilities
will help us manage rapidly changing market conditions and meet
customer expectations." "Just as Convergys' solutions have helped
Telewest institutionalize the offering of triple play services, we
will assist ntl through a swift implementation to sharpen its
customer care and billing operations and facilitate speed to market
of products and services," said Jean-Herv� Jenn, Convergys'
President, International. "ICOMS will provide ntl with a highly
scalable, industry proven, reliable and robust, end-to-end
multi-service billing and care platform. With its billing and
customer care software and its broad portfolio of professional and
consulting services, Convergys leads the communications industry in
the deployment of real-time convergent billing for cable, wireless,
satellite, and wireline service providers around the world. ICOMS
can be integrated with Infinys(TM) to further expand the convergent
capabilities of cable broadband operators to include wireless and
content settlement services in a low-risk and cost-effective
manner. With more than 20 years of experience in billing and
customer care, Convergys combines its broad portfolio of
professional and consulting services, deep technical and
operational expertise, and award-winning Infinys software to solve
its clients� complex BSS and CRM business problems. Convergys is
Outthinking and Outdoing(TM) on behalf of its clients every day.
About ntl Incorporated On July 4, 2006, ntl Incorporated (the
holding company of ntl Telewest) completed its acquisition of
Virgin Mobile. In March 2006, ntl and Telewest completed a merger
creating the UK's largest provider of residential broadband and
leading provider of triple play services. The company operates
under the name of ntl Telewest and offers a range of communications
and entertainment services to more than 5 million residential
customers. The company�s networks can service more than 12 million
homes - 50 percent of UK households - and 85 percent of UK
businesses. About Convergys Convergys Corporation (NYSE: CVG) is a
global leader in providing customer care, human resources, and
billing services. Convergys combines specialized knowledge and
expertise with solid execution to deliver outsourced solutions,
consulting services, and software support. Clients in more than 70
countries speaking nearly 35 languages depend on Convergys to
manage the increasing complexity and cost of caring for customers
and employees. Convergys serves the world's leading companies in
many industries including communications, financial services,
technology, and consumer products. Convergys is a member of the
S&P 500 and a Fortune Most Admired Company. Headquartered in
Cincinnati, Ohio, Convergys has more than 68,000 employees in 75
customer contact centers, three data centers, and other facilities
in the United States, Canada, Latin America, Europe, the Middle
East, and Asia. For more information visit www.convergys.com
(Outthinking, Outdoing and Infinys are trademarks and Convergys and
the Convergys logo are registered trademarks of Convergys
Corporation.) Convergys Corporation (NYSE:CVG), a global leader in
providing customer care, human resources and billing services,
announced today that ntl Telewest has signed a licensing agreement
for Convergys' ICOMS customer care and billing solution. ntl
Telewest is UK's largest cable operator and a leading provider of
broadband, digital television, telephony, content, and
communications services to homes, businesses, and public sector
organizations. ntl (NASDAQ:NTLI) will replace four architecturally
and technologically different legacy billing systems with
Convergys' ICOMS solution that includes Network Inventory
Management capabilities. Once implemented in 2007, ICOMS will be
the single billing and customer care infrastructure supporting over
5 million video, telephony, and broadband customers resulting from
the recent ntl and Telewest merger. Telewest has been using
Convergys' ICOMS solution since 1996. The ICOMS implementation will
be a major contributor to achieving significant cost savings as
well as facilitating significant improvements in ntl's customer
care. Convergys' Professional Services team will perform business
analysis, software design and development, implementation,
migration, and testing. "The quick implementation of Convergys'
ICOMS solution will provide a reliable, stable, and flexible
end-to-end solution enabling major improvements in customer care
while reducing our total cost of ownership," said Neil Berkett, ntl
Telewest's Chief Operating Officer. "ICOMS' flexible service
bundling and pricing capabilities will help us manage rapidly
changing market conditions and meet customer expectations." "Just
as Convergys' solutions have helped Telewest institutionalize the
offering of triple play services, we will assist ntl through a
swift implementation to sharpen its customer care and billing
operations and facilitate speed to market of products and
services," said Jean-Herve Jenn, Convergys' President,
International. "ICOMS will provide ntl with a highly scalable,
industry proven, reliable and robust, end-to-end multi-service
billing and care platform. With its billing and customer care
software and its broad portfolio of professional and consulting
services, Convergys leads the communications industry in the
deployment of real-time convergent billing for cable, wireless,
satellite, and wireline service providers around the world. ICOMS
can be integrated with Infinys(TM) to further expand the convergent
capabilities of cable broadband operators to include wireless and
content settlement services in a low-risk and cost-effective
manner. With more than 20 years of experience in billing and
customer care, Convergys combines its broad portfolio of
professional and consulting services, deep technical and
operational expertise, and award-winning Infinys software to solve
its clients' complex BSS and CRM business problems. Convergys is
Outthinking and Outdoing(TM) on behalf of its clients every day.
About ntl Incorporated -- On July 4, 2006, ntl Incorporated (the
holding company of ntl Telewest) completed its acquisition of
Virgin Mobile. -- In March 2006, ntl and Telewest completed a
merger creating the UK's largest provider of residential broadband
and leading provider of triple play services. The company operates
under the name of ntl Telewest and offers a range of communications
and entertainment services to more than 5 million residential
customers. The company's networks can service more than 12 million
homes - 50 percent of UK households - and 85 percent of UK
businesses. About Convergys Convergys Corporation (NYSE: CVG) is a
global leader in providing customer care, human resources, and
billing services. Convergys combines specialized knowledge and
expertise with solid execution to deliver outsourced solutions,
consulting services, and software support. Clients in more than 70
countries speaking nearly 35 languages depend on Convergys to
manage the increasing complexity and cost of caring for customers
and employees. Convergys serves the world's leading companies in
many industries including communications, financial services,
technology, and consumer products. Convergys is a member of the
S&P 500 and a Fortune Most Admired Company. Headquartered in
Cincinnati, Ohio, Convergys has more than 68,000 employees in 75
customer contact centers, three data centers, and other facilities
in the United States, Canada, Latin America, Europe, the Middle
East, and Asia. For more information visit www.convergys.com
(Outthinking, Outdoing and Infinys are trademarks and Convergys and
the Convergys logo are registered trademarks of Convergys
Corporation.)
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