NTIQ Netiq (MM)

Symphoniq Implements Apdex Reporting Using BusinessPulse; Apdex to Provide a Performance Benchmark That Communicates the Business Impact of the Web Throughout the Organization Symphoniq(TM) Corporation, created by the founders of NetIQ(TM) to manage the Web application infrastructure, today announced one of the first implementations of Apdex(TM) and will demonstrate this capability at Interop(R) 2005, May 1-6 in Las Vegas, in the Performance Pavilion, Booth 449-15. In a separate release the company announced TrueView(TM) BusinessPulse(TM), a new product that leverages TrueView's data collection capabilities to provide analysis and reports that automate and streamline Web application management. (See accompanying release.) Using BusinessPulse, Symphoniq was able to quickly implement Apdex (Application Performance Index) reports based on data collected by end-to-end monitoring of all Web transactions in real time. Apdex is a numerical measure of user satisfaction with the performance of enterprise applications, and reflects the effectiveness of IT investments in contributing to business objectives. The Apdex Alliance is a group of companies, including Symphoniq, collaborating to promote an application performance metric called Apdex. "Symphoniq is one of the first companies to develop an Apdex reporting engine. This is an exciting period in the Apdex movement where we see the benefits of the approach and get first-hand experience in using the methodology. The pioneering work by Symphoniq is already providing us with good information and insights," said Apdex Alliance founder Peter Sevcik. "The Web has business implications that touch every level of today's organization from CEO to frontline administrators. Apdex creates a unified approach for communicating the impact of Web performance on business objectives," said Symphoniq CEO and NetIQ founder, Hon Wong. BusinessPulse takes data from TrueView as it monitors all user transactions, gathering information about response time as the user session data moves through the Web infrastructure. When the system senses a threshold violation at any leg of the journey, it notifies the TrueView server to begin recording. Because TrueView measures the performance of each tier, from browser to backend, it shows an IT operator exactly where to look when problems occur. Pricing and Availability Existing customers will receive Apdex reporting in TrueView BusinessPulse as part of their licensing agreement. New customers will receive Apdex reports and BusinessPulse as part of TrueView Web Diagnostics, TrueView J2EE Diagnostics and TrueView OWA Diagnostics. BusinessPulse will be available in June 2005. About Symphoniq Corporation Symphoniq Corporation gives organizations a new approach to managing Web application performance and infrastructure. The founders of the company have innovated and built enterprise-grade systems management software as the founders of EcoSystems and NetIQ (Nasdaq:NTIQ). Its product suite, Symphoniq TrueView Web Management, harnesses the real user experience to identify the infrastructure components that are causing application performance degradation, inside or outside the datacenter, so IT can fix problems faster and more efficiently. Leading Fortune 500 companies use TrueView to reduce helpdesk costs and improve customer satisfaction. The company is funded by InterWest Partners and Greylock among others. Symphoniq, BusinessPulse, and TrueView are trademarks of Symphoniq Corporation. Other trademarks are the property of their respective owners. (C) 2005 Symphoniq Corporation Demo at Interop(R) Booth #449-15, Performance Pavilion