Bank plans to boost efficiencies and elevate
customer experience, positioning it to meet more needs of local
communities
MONETT,
Mo., May 6, 2024 /PRNewswire/ -- Jack
Henry™ (Nasdaq: JKHY) announced today that New Peoples
Bank is leveraging Jack Henry's
open technology to improve customer experiences and continue to
grow.
The Honaker, Virginia-based
bank is an established pillar to the communities that make up
Central Appalachia, offering a
full range of banking and financial services for both retail and
commercial clients, including a strong focus on commercial real
estate. Over the last 25 years, the bank has adapted and expanded
to meet the needs of the local communities. Now, with $800 million in assets, it operates 17 branches
across Virginia, Tennessee, West
Virginia, and North
Carolina.
To sustain this growth while delivering an improved customer
experience, New Peoples Bank invested in Jack Henry's modern core processing
solution. Jack Henry's open infrastructure will help the bank
automate and streamline operations and optimize its existing
offerings. The bank will also leverage the Banno Digital
Platform™ to drive a seamless, consistent, and cohesive
experience that meets the needs of both its retail and business
customers. Additionally, the transition to a fully outsourced
environment will enable employees to continue to focus on building
and nurturing client relationships.
"We chose Jack Henry for their
understanding of community banking, their commitment to innovation
and their proven ability to deliver modern, efficient, and
future-ready technology solutions," said J. W. Kiser, President and
CEO at New Peoples Bank. "This major step in our technology
strategy will position us to scale and continue to meet the needs
of the communities that rely on us."
Jack Henry's single platform
approach was a driving force behind the bank's decision to leverage
the company's technology. "The ability to operate from a single
platform creates major efficiencies that will dramatically change
how we operate our bank and serve our customers," Kiser said. "This
technology infrastructure will ultimately lead to long-term growth
and high profitability that we can reinvest in the community."
"Community banks like New Peoples Bank play a vital role in
supporting local economies," said Stacey
Zengel, senior vice president of Jack Henry and president of Bank Solutions. "To
effectively compete and enjoy future growth, they must prioritize
operational efficiencies, offer seamless customer service, and
invest in modern technology. Our goal is to empower these
institutions with the necessary open technology that enables them
to achieve those priorities and serve the needs of their customers
and communities."
About Jack Henry &
Associates, Inc.®
Jack Henry™ (Nasdaq: JKHY) is a well-rounded financial technology
company that strengthens connections between financial institutions
and the people and businesses they serve. We are an S&P 500
company that prioritizes openness, collaboration, and user
centricity – offering banks and credit unions a vibrant ecosystem
of internally developed modern capabilities as well as the ability
to integrate with leading fintechs. For more than 47 years,
Jack Henry has provided technology
solutions to enable clients to innovate faster, strategically
differentiate, and successfully compete while serving the evolving
needs of their accountholders. We empower approximately 7,500
clients with people-inspired innovation, personal service, and
insight-driven solutions that help reduce the barriers to financial
health. Additional information is available at
www.jackhenry.com.
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SOURCE Jack Henry &
Associates, Inc.