IINT Indus

Indus International Inc. (NASDAQ: IINT), a leading Service Delivery Management (SDM) solution provider, today announced the launch of Indus Real-time Performance Management(TM) (RPM), a best-in-class data warehouse and business intelligence solution designed to help clients drive improvements across their asset, field service and customer service operations. In conjunction with the introduction of RPM, the company has created a new Process Improvement Practice to help clients develop specific business improvement strategies to capitalize on the full capabilities of RPM. The announcement was made at the first annual Indus Investor Day event here at the Grand Hyatt New York. While all organizations today face increasing pressures to achieve outstanding performance, few decision-makers have quick, easy access to the specific, actionable data they need to make significant improvements. Typically, the same data is distributed to all users even though they may track different metrics. Furthermore, information is siloed with limited visibility of how one functional area's initiatives are affecting another area. It's difficult to create metrics, dashboards and reports to fit an organization's industry needs or business model. In fact, leading industry research analyst firm Aberdeen Group reports that insufficient performance measurement procedures is one of the most common barriers to success for organizations. "We've found that at least one-third of organizations are not measuring their performance at all," said Mark Vigoroso, Chief Research Officer and Service Director of Service Chain Management Research, Aberdeen Group. "To be best-in-class, organizations must systematically track both operational and customer-facing metrics, including worker productivity, SLA compliance, first-time resolution rate and other KPIs which monitor performance of individuals and departments across the organization." To meet these challenges, Indus RPM is designed to go beyond basic report and dashboard functionality compared to competitor's products. Key features include: -- Flexible role-based views - Delivers unprecedented flexibility to create tailored views to meet specific needs. For instance, executives may want to track overall company performance against corporate goals, whereas a maintenance engineer may want to track the details of schedule compliance and productivity in his specific region. With drag-and-drop functionality and a flexible rules engine, users can easily create the views they need depending on their varying roles and responsibilities. -- Process optimization - Links key performance indicators to high-level goals and strategies in critical performance areas including: customer loyalty, asset performance, workforce efficiency, supply chain management and financial performance. The essence of RPM is helping organizations manage cross-functional processes simultaneously in light of their interdependencies. -- Best-in-class toolset - Combines industry-leading business intelligence technology from Business Objects and data warehouse/ETL technology from Informatica seamlessly integrated with Indus' core solutions. The toolset provides a comprehensive library of prepackaged goals, strategy maps, metrics, dashboards and reports to help organizations quickly begin to address their business performance objectives. In addition, these views can be tailored to meet an organization's specific requirements. "Our partnership with Indus has been successful since its inception," said Wyatt Mullin, vice president of global ISV channels at Business Objects. "The introduction of RPM leverages more than three years of collaboration and product integration with Business Objects and Indus. Together we have a vision of providing enterprises worldwide with a powerful solution that takes performance management to a whole new level, while speeding up time-to-benefit and reducing risk. We're proud to help bring RPM to market and look forward to further serving our joint clients in the future." Process Improvement Practice - A Foundation for Corrective Actions Based on Leading Business Practices As part of the introduction of RPM, Indus is creating a Process Improvement Practice. Through a services engagement, business intelligence experts can work with clients to conduct a comprehensive business process review. Depending on the findings and the organization's specific needs, this team can provide in-depth business intelligence and data warehouse training, define and map key performance indicators to specific goals, identify leading practices, expand product features and recommend specific corrective actions. "Indus is very excited to introduce RPM and the Process Improvement Practice based on extensive input from our client base and more than 30 years of industry and best practices expertise," said Greg Dukat, President and CEO of Indus International. "Unlike any other solution in the marketplace, we're offering an end-to-end methodology to help our clients take significant steps in achieving world-class performance." Availability RPM will be available integrated with Indus' core suites - Service Suite, Asset Suite and Customer Suite - for existing and new clients. The solution is designed to coexist or to be integrated with other data warehouse and business intelligence products. For more information on Indus RPM or its Process Improvement Practice, contact your local Indus sales representative. Or, contact Indus at sales@indus.com. About Indus International Indus is a leading Service Delivery Management (SDM) solution provider, helping clients in a broad array of industries optimize the management of their customers, workforce, spare parts inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management software products, professional services and hosted service offerings improve our clients' profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications, government, education, transportation, facilities and property management, consumer packaged goods and more. For more information, visit our Website at http://www.indus.com. About Business Objects Business Objects is the world's leading business intelligence (BI) software company, with more than 35,000 customers worldwide, including over 80 percent of the Fortune 500. Business Objects helps organizations of all sizes create a trusted foundation for decision making, gain better insight into their business, and optimize performance. The company's innovative business intelligence suite, BusinessObjects(TM) XI, offers the BI industry's most advanced and complete solution for performance management, planning, reporting, query and analysis, and enterprise information management. BusinessObjects XI includes the award-winning Crystal line of reporting and data visualization software. Business Objects has also built the industry's strongest and most diverse partner community, and offers consulting and education services to help customers effectively deploy their business intelligence projects. Business Objects has dual headquarters in San Jose, Calif., and Paris, France. The company's stock is traded on both the Nasdaq (BOBJ) and Euronext Paris (ISIN: FR0004026250 - BOB) stock exchanges. More information about Business Objects can be found at www.businessobjects.com. The Business Objects logo, BusinessObjects, Crystal Reports, Intelligent Question, and Xcelsius are trademarks or registered trademarks of Business Objects in the United States and/or other countries. All other names mentioned herein may be trademarks of their respective owners. Indus is a trademark of Indus International, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.