Enterprises in Brazil are adopting SAP
SuccessFactors to centralize HR operations and simplify talent
management, ISG Provider Lens™ report says
Enterprises in Brazil seeking solutions to meet their specific
business needs are turning to partners that use the SAP Business
Technology Platform (BTP) to develop customized solutions and drive
operational efficiency and innovation, according to a new research
report published today by Information Services Group (ISG) (Nasdaq:
III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ SAP Ecosystem report for Brazil
finds that the development and integration of SAP BTP has led to a
significant increase in the number of platform developers and
BTP-certified professionals. The aim is to keep the digital core
clean, using SAP BTP as the hub and S/4HANA on-premises or in the
private or public cloud, the ISG report says.
“The development and integration of SAP BTP has gained a lot of
attention in the last 12 months and seen a spike in the number of
platform developers," said Bill Huber, partner, digital platforms
and solutions, for ISG. “Although the partners have considerably
increased their SAP BTP certifications, the demand for qualified
professionals remains high.”
Meanwhile, human capital management is attracting considerable
attention from both large and midsize enterprises in Brazil, the
ISG report says. According to the report, midsize local companies
want to attract new talent, especially young people, by improving
the employee experience (EX).
With the dynamics of the job market constantly evolving, these
enterprises recognize the importance of investing in tools that
optimize their internal processes and maximize operational
efficiency, the ISG report says. There has been steadily growing
interest in the SAP SuccessFactors Employee Central solution in
Brazil, driven by the tool’s ability to centralize HR department
operations and simplify talent management, ISG says.
SAP SuccessFactors is a fully cloud-based human experience
management (HXM) system that, when properly implemented, can
address the principal expectations of talent management, including
better employee experience, more strategic functionalities,
improved data and information quality and the possibility of
integration and innovation, the ISG report says.
“Enterprises in Brazil are increasingly focused on improving the
employee experience,” said Jan Erik Aase, partner and global
leader, ISG Provider Lens Research. “They recognize it as essential
in promoting their organizational culture and ensuring talent
retention.”
The report also examines the increasing use of SAP tools and
solutions to monitor and improve the ESG indices of Brazilian
companies.
For more insights into the SAP ecosystem challenges facing
enterprises in Brazil, such as change management and the long wait
for upgrades, along with ISG’s advice for addressing them, see the
ISG Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ SAP Ecosystem report for Brazil
evaluates the capabilities of 47 providers across five quadrants:
SAP S/4HANA System Transformation for Large Accounts, SAP S/4HANA
System Transformation for Midmarket, SAP Application Managed
Services, Managed Cloud Services for SAP ERP and SAP SuccessFactors
HXM Partner Services.
The report names T-Systems as a Leader in all five quadrants,
while Accenture, Atos and Capgemini are named as Leaders in four
quadrants each. NTT DATA and Wipro are named as Leaders in three
quadrants each, while Infosys and Tech Mahindra are named as
Leaders in two quadrants each. BCI Consulting, Deloitte, EPI-USE,
Essence, Exed, Intelligenza, Kyndryl, Megawork, Meta, MIGNOW,
Softtek, Stefanini and TIVIT are named as Leaders in one quadrant
each.
In addition, EPI-USE, HRST, Numen, Stefanini and TIVIT are named
as Rising Stars — companies with a “promising portfolio” and “high
future potential” by ISG’s definition — in one quadrant each.
In the area of customer experience, Infosys is named the global
ISG CX Star Performer for 2024 among SAP Ecosystem providers.
Infosys earned the highest customer satisfaction scores in ISG's
Voice of the Customer survey, part of the ISG Star of Excellence™
program, the premier quality recognition for the technology and
business services industry.
Customized versions of the report are available from Abaco,
Capgemini, Megawork and T-Systems.
The 2024 ISG Provider Lens™ SAP Ecosystem report for Brazil is
available to subscribers or for one-time purchase on this
webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240508472667/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Thábata Mondoni, Mondoni Press for ISG
Mobile: +55 11 98671 5652 thabata@mondonipress.com.br
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