Hampton, Virginia, Provides Smart Payment Portal Solution for Citizens to Pay Online
14 Januar 2020 - 3:00PM
Business Wire
The portal offers multiple payment solutions
and was designed for convenience and efficiency based on city
users’ feedback.
The City of Hampton, Virginia, has a new payment solution for
delivering convenience and value for its citizens. The Hampton
Smart Payment Portal handles personal property tax, real estate tax
and parking ticket payments, all while saving time and money for
end users.
Developed through a longstanding partnership with digital
government services provider Virginia Interactive (VI), the Hampton
Smart Payment Portal is a testament to the value of private sector
and local government relationships. VI has worked with the City of
Hampton for over a decade, streamlining and simplifying citizen
interactions with government to create a more citizen-centric
experience.
“The City of Hampton has always existed on the forefront of
innovation and has worked hard to continuously evolve its
interaction with citizens,” said Travis Sarkees, President of
Virginia Interactive. “The Hampton Smart Portal was created using
feedback gained directly from Hampton residents, and we are proud
to deliver a service that will really make life easier for
citizens.”
Launched in July 2019, the City of Hampton Smart Payment Portal
has already been adopted by 3,950 residents—an increase of 1,000
users of online payment services from July 2018.
Residents enjoy a mobile-responsive experience that integrates
consistently and seamlessly with the City of Hampton’s website.
Time savings are also noteworthy for users, who are now able to
make multiple payments through one account via shopping cart
functionality.
Administrative users also see major functional benefits thanks
to payment reporting and a new ability which allows administrators
to conveniently search for user accounts by inputting account type,
account number or customer name. In the future, users will also
have the ability to opt out of paper billing, which will reduce the
demand on city resources and cut down on paper waste.
The City of Hampton’s Smart Payment Portal is supported by
Virginia Interactive’s live customer service, allowing for account
maintenance and support through live agents trained in the specific
requirements and needs of the City of Hampton. All of the
Commonwealth of Virginia’s usability and accessibility standards
have been met or exceeded by the project, while the overall design
reflects the style and function of the City of Hampton’s
website.
About Virginia Interactive
Virginia Interactive, LLC, is a wholly owned subsidiary of NIC.
Virginia Interactive is part of the NIC family of digital
government service providers, making life simple for the citizens
and businesses of the Commonwealth of Virginia.
About NIC
NIC Inc. (Nasdaq: EGOV) launched the digital government industry
in 1992, and continues to lead it, providing a secure payment
engine and thousands of digital government solutions across a
network of more than 6,000 federal, state, and local government
agencies. In addition, NIC is a leading provider of outdoor
recreation solutions, with 1 out of 6 hunting and fishing licenses
in the United States sold using an NIC service. The Company created
the nation's first personal assistant for government and
comprehensive mobile platform, Gov2Go®, as well as the innovative,
data-driven prescription drug monitoring platform, RxGov®. More
information is available at www.egov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200114005025/en/
For more information, please contact: Travis Sarkees General
Manager Virginia Interactive (804) 929-2783 travis@egov.com
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