Montana Department of Revenue Website Earns Award
18 September 2019 - 4:26PM
Business Wire
My Revenue honored for best practices, pushing
boundaries
The award-winning State of Montana website, My Revenue,
continues to impress by radically improving the experience of
government and pushing the boundaries of how digital government
services are delivered.
The Montana Department of Revenue’s (DOR) website recently
earned a 2019 Government Experience award from the Center for
Digital Government (CDG). Whether appealing a property tax
appraisal, paying medical marijuana provider taxes or bidding on a
liquor license, My Revenue’s modern, streamlined, responsive
customer experience provides Montana’s citizens and businesses with
the efficient and intuitive services they expect.
“Our team works hard to make it easier for Montanans to interact
with the department, and I’m proud of what we’ve accomplished with
My Revenue,” said Gene Walborn, director of the Montana Department
of Revenue.
The website, app.mt.gov/myrevenue, delivers hundreds of forms to
citizens with an easy-to-navigate interface. The project is a joint
effort between the DOR and its partner Montana Interactive (MI) and
provides multiple routes for citizens to access information to
ensure users of all technical abilities can connect with state
government effortlessly. The strategic concept extends beyond the
front end: with My Revenue, the DOR can self-serve, creating its
own forms and content, saving tens of thousands of dollars annually
in development costs.
So far in 2019, citizens and businesses have submitted more than
$360,000 in payments through the service. Payments surpassed
$500,000 in 2018. Of the 140,000 users accessing the service in
2019, 14.6% used a mobile device – a testament to the service’s
mobile responsiveness and user-friendly design.
My Revenue will be honored by the CDG on Sept. 27 in Denver and
featured in Government Technology and other publications. For more
information about the awards and the CDG, visit
https://www.govtech.com/.
Earlier this year, the My Revenue project team earned a
prestigious 2019 Service to the Citizen: Champions of Change Award
that honors public servants of all levels for their leadership and
dedication to delivering an outstanding experience to the public.
The team includes the DOR’s Carol Schopfer, Bill Jarocki, Tarek
Haffar, Patrick Miller, Matt Brotherton and Wendy Brown, and MI
staff members, Megan Gretch, Spencer Jones and Josh Morasko.
About Montana.Gov (Montana Interactive)
Helena-based Montana Interactive builds, operates, and maintains
the State of Montana’s eGovernment services that are available
through the official website, www.mt.gov. Montana Interactive is a
wholly owned subsidiary of eGovernment firm NIC.
About NIC
NIC Inc. (Nasdaq: EGOV) launched the digital government industry
in 1992, and continues to lead it, providing a secure payment
engine and thousands of digital government solutions across a
network of more than 6,000 federal, state, and local government
agencies. In addition, NIC is a leading provider of outdoor
recreation solutions, with 1 out of 6 hunting and fishing licenses
in the United States sold using an NIC service. The Company created
the nation's first personal assistant for government and
comprehensive mobile platform, Gov2Go®, as well as the innovative,
data-driven prescription drug monitoring platform, RxGov®. More
information is available at www.egov.com.
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Samantha Mongoven Director of Marketing & Operations (406)
449-3468, Ext. 225 smongoven@egovmt.com
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