Montana Department of Revenue Website, Team Earn Award
18 April 2019 - 2:00PM
Business Wire
My Revenue honored for service to citizens
An innovative effort that led to the creation and enhancement of
a Montana Department of Revenue (DOR) website has earned a
prestigious 2019 Service to the Citizen: Champions of Change Award
that honors public servants of all levels for their leadership and
dedication to delivering an outstanding experience to the
public.
The DOR service, My Revenue (app.mt.gov/myrevenue), and its
project team competed against federal, state, and international
efforts that produced citizen services with outstanding customer
experience in the past year. The award also recognizes the use of
emerging technologies, and modernization of information technology
infrastructure to deliver services.
“No one’s excited to pay their taxes, but the My Revenue
platform has made it simpler and easier for Montanans,” said Gene
Walborn, director of the Montana Department of Revenue. “I’m proud
of the work our team accomplished to make things better for our
citizens while also saving taxpayers’ money.”
My Revenue is an online platform that delivers hundreds of forms
to citizens with an easy-to-navigate interface. The project team’s
vision to provide multiple routes for citizens to access
information ensures users of all technical abilities can connect
with state government effortlessly. And, the strategic concept
extends beyond the front end. With this new service, the DOR can
self-serve, creating its own forms and content, saving tens of
thousands of dollars annually in development costs.
In the first quarter of 2019, citizens and businesses submitted
more than $115,000 in payments through the service. Of the nearly
75,000 users accessing the service during this time frame, 19.5%
used a mobile phone or tablet – a testament to the service’s mobile
responsiveness and user-friendly design.
A home for all revenue-related forms, the application is
redefining how Montana’s government serves its citizens. Instead of
searching through a clunky website with little-to-no direction, My
Revenue uses innovative natural language, keyword and guided
searches, and an extensive form dictionary that can be filtered
based on tags. Now citizens have no problem identifying the correct
form in a catalog of more than 300 documents. A single sign-on
component allows citizens to save progress, exit, return to drafts,
and view past submissions.
Through the administrative module, DOR staff can convert paper
applications to web forms at their own convenience, eliminating the
need to contact outside vendors to build forms. Updates to existing
forms can be published same day rather than requiring a multi-week
deployment. DOR staff can configure web forms to integrate with
Perceptive, the State’s preferred enterprise content management
system.
Whether appealing a property tax appraisal, paying medical
marijuana provider taxes, or requesting an examination of a DOR tax
decision, Montana’s citizens and businesses expect government
customer services to be efficient and intuitive, just like services
from leading private-sector organizations. With its modern,
streamlined, responsive customer experience, My Revenue fits the
bill.
The winning project team includes the DOR’s Carol Schopfer, Bill
Jarocki, Tarek Haffar, Patrick Miller, Matt Brotherton, and Wendy
Brown, and three staff members from the DOR’s partner, Montana
Interactive: Megan Gretch, Spencer Jones, and Josh Morasko.
Service to the Citizen winners will be recognized on May 2 in
Washington, D.C. For more information about the event, visit
www.servicetothecitizenawards.org.
About Montana.Gov (Montana Interactive)
Helena-based Montana Interactive builds, operates, and maintains
the State of Montana’s eGovernment services that are available
through the official website, www.mt.gov. Montana Interactive is a
wholly owned subsidiary of eGovernment firm NIC.
About NIC
NIC Inc. (Nasdaq: EGOV) launched the digital
government industry in 1992, and continues to lead it, providing a
secure payment engine and thousands of digital government solutions
across a network of more than 6,000 federal, state, and local
government agencies. In addition, NIC is the nation’s leading
provider of outdoor recreation solutions, with 1 out of 6 hunting
and fishing licenses in the United States sold using an NIC
service. The Company launched the nation’s first personal assistant
for government and comprehensive mobile platform, Gov2Go®, as well
as the innovative, data-driven prescription drug monitoring
platform, RxGov®. More information is available at
www.egov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190418005135/en/
Samantha MongovenDirector of Marketing & Operations(406)
449-3468, Ext. 225smongoven@egovmt.com
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