NIC Inc. Awarded New Federal Contract
03 Oktober 2018 - 8:44PM
Business Wire
U.S. GSA awards contract to NIC to build a
Voice of the Customer tool for USDA
NIC Inc. (Nasdaq: EGOV), the dominant provider of digital
government services, today announced the U.S. General Services
Administration (GSA) awarded the Company a contract to implement a
GSA-led information technology modernization project for the United
States Department of Agriculture (USDA). Specifically, NIC will be
delivering a Voice of the Customer (VOC) tool for USDA. The
solution will enable USDA to aggregate customer feedback from
multiple channels providing a thorough understanding of how people
interact with the department.
“We look forward to developing this new customer experience
solution for USDA,” said Harry Herington, NIC Chief Executive
Officer and Chairman of the Board. “Modernizing citizens’
experiences with government is our mission, and this project will
highlight NIC’s expertise and innovation to help citizens receive
more timely and relevant information from this agency.”
To deliver this solution, NIC is working with immixGroup, Inc.
and Verint Systems Inc. immixGroup offers government access to
enterprise software and hardware solutions, while Verint Systems
Inc. is a global leader in Actionable Intelligence® solutions. Over
10,000 organizations in more than 180 countries use Verint
Actionable Intelligence solutions to power their customer
engagement and cyber intelligence operations.
“We have brought together the very best resources to deliver the
Voice of the Customer solution for USDA,” said Angela Fultz
Nordstrom, NIC Vice President. “The federal government has been
making strides over the years to modernize through technology, and
this solution will be another great example of that progress.”
The contract awarded to NIC is part of a larger Centers of
Excellence (COE) initiative by GSA. The COE is part of a
government-wide IT modernization plan, providing agencies with
consulting, acquisition, and IT engineering services to improve the
way agencies design services and interact with their customers. The
mission of the COE is to accelerate the modernization of IT
infrastructure across government by leveraging private sector
innovation and existing government services, and by centralizing
best practices and expertise. USDA was the first agency selected to
participate in the program, with Housing and Urban Development
(HUD) announced as the next agency.
About NIC
NIC Inc. (Nasdaq: EGOV) is the nation’s premier provider of
innovative digital government solutions and secure payment
processing, which help make government interactions more accessible
for everyone through technology. The family of NIC companies has
developed a library of more than 13,000 digital government services
for more than 5,500 federal, state, and local government agencies.
Among these solutions is the ground-breaking personal assistant for
government, Gov2Go, delivering citizens personalized reminders and
a single access point for government interactions. More information
is available at www.egov.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20181003005808/en/
NIC Inc.Angela Davied, 913-754-7054adavied@egov.com
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