Federal Motor Carrier Safety Administration’s Pre-Employment Screening Program Wins Gold Stevie
08 März 2018 - 2:00PM
Business Wire
PSP hailed for “great use of technology”
The Federal Motor Carrier Safety Administration’s (FMCSA)
Pre-Employment Screening Program (PSP) enrollment wizard received a
gold Stevie Award for “e-Commerce Customer Service,” which
recognizes customer service and contact center teams for their
innovative use of online technologies.
More than 2,500 nominations from organizations of all sizes and
in virtually every industry were evaluated in this year’s
competition in 89 award categories. Winners were determined by the
average scores of more than 150 professionals worldwide in seven
specialized judging committees.
PSP provides immediate online access to commercial drivers’
safety histories, with the drivers’ written authorization, to
assist motor carriers with the driver hiring process. FMCSA
contracts with NIC Federal, LLC to develop and maintain PSP. FMCSA
is responsible for the PSP data and general oversight, while NIC
Federal handles daily operations, customer service, and technology
development and maintenance.
In response to customer service feedback, an enrollment wizard
was developed to allow motor carriers to sign up for PSP access in
a few short steps. Since the launch of the streamlined wizard,
enrollments have increased, and more than 80 percent of enrollment
applications are submitted through the wizard.
Users have called the wizard-based enrollment process “quick and
error-proof,” and “a piece of cake,” while Stevie judges stated the
wizard is a “great use of technology to improve the customer
service experience,” and found the interface “very easy to
use.”
“Motor carriers value PSP data as it provides them with more
information during the hiring process,” said Laura Johnson, NIC
Federal’s General Manager. “Increasing program enrollment is
critical to maximizing these benefits, and the enrollment wizard
makes it easier than ever for new companies to start reviewing PSP
safety data.”
According to a study released by FMCSA, PSP positively impacts
the safety of America's roadways. The study shows that motor
carriers using PSP have, on average, decreased crash rates by 8
percent, and driver out-of-service (OOS) rates by 17 percent. It is
estimated that in the 12 months studied, the motor carrier group
using PSP prevented 863 crashes and more than 3,500 driver OOS
incidents. The results of the study can be found at:
http://www.psp.fmcsa.dot.gov/psp/Documents/PSP-Safety-Impact-analysis-brief.pdf.
About the Federal Motor Carrier Safety Administration
The FMCSA was established as a separate administration within
the U.S. Department of Transportation (DOT) on Jan. 1, 2000. Its
primary mission is to reduce crashes, injuries and fatalities
involving large trucks and buses. To learn more about FMCSA, visit
www.fmcsa.dot.gov.
About NIC Federal
NIC Federal partners with U.S. federal departments and agencies
to transform how citizens and businesses interact with government.
Focused on delivering a comprehensive user experience, NIC Federal
builds digital services and solutions that exceed the expectations
of government and its constituents. Headquartered in Arlington, VA,
NIC Federal is a wholly owned subsidiary of NIC (NASDAQ: EGOV). For
more information, please visit www.nicfederal.com.
About NIC
NIC Inc. (Nasdaq: EGOV) is the nation’s premier provider of
innovative digital government solutions and secure payment
processing, which help make government interactions more accessible
for everyone through technology. The family of NIC companies has
developed a library of more than 13,000 digital government services
for more than 6,000 federal, state, and local government agencies.
Among these solutions is the ground-breaking personal assistant for
government, Gov2Go, delivering citizens personalized reminders and
a single platform for all government interactions. More information
is available at www.egov.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20180308005218/en/
NIC FederalLaura Johnson, 877-642-9499General
Managerljohnson@egov.com
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