NIC Inc. Wins Bronze Stevie® Award for “YourPassNow” Contact Center of the Year
20 März 2017 - 1:00PM
Business Wire
YourPassNow has won a Bronze Stevie® Award in the category of
“Contact Center of the Year.”
More than 2,300 nominations from organizations of all sizes and
in virtually every industry were evaluated in this year’s
competition. Finalists were determined by the average scores of 77
professionals worldwide, acting as preliminary judges. Entries were
considered in 61 categories for customer service and contact center
achievements.
YourPassNow is a digital solution that makes entrance passes for
recreation on public lands available for purchase online. Using a
personal device, citizens can purchase access to public lands from
one centralized, digital marketplace. YourPassNow has a built-in
validation feature for park rangers which does not require Internet
access. This allows park staff to verify the validity of a pass
from anywhere in a park using a QR code scanning function on their
mobile device. This is an important step in collecting valuable
revenue.
The customer service team for YourPassNow played an integral
role in developing the solution to best serve consumer needs. The
responsive call center staff collected valuable consumer data and
quickly collaborated with the development team to implement site
enhancements.
“We are honored by the Stevie Awards’ recognition of the
YourPassNow customer service center,” said Sandi Miller, General
Manager of YourPassNow. “Our team works closely with our partners
to stay current on various credential types and prices, to provide
quality customer service to the park visitors.”
Developed in partnership with the National Park Service,
YourPassNow launched in early 2016 and has sold more than 8,000
park entrance passes. The call center received more than 500 calls
with a responsive resolution time of under 60 seconds. The call
center continues to collect valuable information and plays an
integral role in product development.
For more information about YourPassNow, visit
www.YourPassNow.com.
About NIC
Founded in 1992, NIC Inc. (NASDAQ: EGOV) is
celebrating 25 years as the nation’s premier provider of innovative
digital government solutions and secure payment processing, which
help make government interactions more accessible for everyone
through technology. The family of NIC companies has developed a
library of more than 13,000 digital government services for more
than 5,500 federal, state, and local government agencies. Among
these solutions is the ground-breaking digital government personal
assistant, Gov2Go, delivering citizens personalized reminders and a
single access point for government interactions. More information
is available at www.egov.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20170320005196/en/
NIC Inc.Sandi Miller, 406-431-0675Sandi@egov.com
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