FMCSA Pre-Employment Screening Program Wins Bronze Stevie Award for “Customer Service Department of the Year”
08 März 2016 - 2:00PM
Business Wire
On March 4, 2016, the Federal Motor Carrier Safety
Administration’s (FMCSA) Pre-Employment Screening Program (PSP) was
recognized with a bronze Stevie Award in the “Customer Service
Department of the Year” category. The Stevie Award Competitions
were created in 2002 to recognize accomplishments and contributions
of organizations and businesses worldwide.
PSP provides trucking and bus companies secure, instant access
to commercial drivers’ safety histories and supports users through
a customer service center reachable by phone, email, and live chat.
Users calling the PSP customer service center only wait an average
of 24 seconds before speaking directly with a representative. Over
99% of all support requests are resolved by the customer service
representative, meaning less than 1% require a supervisor’s
intervention. Since implementation of the program in 2010, the PSP
customer service center has fielded more than 160,000 support
requests.
FMCSA contracts with NIC Federal, LLC, to manage the PSP call
center, as well as all other aspects of PSP service delivery,
including website development, communications, and outreach. NIC
Federal provides these services at no cost to the government using
a self-funded contract.
“We are honored by the Stevie Awards’ recognition of the PSP
customer service center,” said Laura Johnson, NIC Federal’s General
Manager. “NIC Federal is proud to provide top notch user support
for this essential safety initiative.”
PSP offers the motor carrier and background screening industries
instant, secure, commercial driver safety records that truck and
bus companies can use to evaluate drivers during the pre-hire
process. Users can access PSP on-the-go using the free iOS
application, or from any mobile device as the site is responsive
and adapts to smartphones and tablets.
PSP provides employers with important data that enables them to
make better hiring decisions and ultimately improve safety for all
travelers on highways and roads. After receiving the written
consent of a commercial driver, motor carriers and background
screening companies may request a PSP record at
www.psp.fmcsa.dot.gov. PSP also gives drivers additional
opportunities to verify their driving history data and correct any
discrepancies. All individual driver records are strictly protected
in accordance with federal privacy laws.
According to a study released by FMCSA, PSP positively impacts
the safety of America’s roadways. The study shows that carriers
using PSP have, on average, decreased crash rates by 8 percent, and
driver out-of-service (OOS) rates by 17 percent. It is estimated
that in the 12 months studied, the carrier group using PSP
prevented 863 crashes and more than 3,500 driver OOS incidents. A
summary of the study can be found at:
https://www.psp.fmcsa.dot.gov/psp/Documents/PSP-Safety-Impact-analysis-brief.pdf.
About NIC Federal
NIC Federal partners with U.S. federal departments and agencies
to transform how citizens and businesses interact with government.
Focused on delivering a comprehensive user experience, NIC Federal
builds digital services and solutions that exceed the expectations
of government and its constituents. Headquartered in Arlington, VA,
NIC Federal is a wholly owned subsidiary of NIC (NASDAQ: EGOV). For
more information, please visit vww.nicfederal.com.
About NIC
Founded in 1992, NIC (NASDAQ: EGOV) is the nation's leading
provider of official government websites, online services, and
secure payment processing solutions. The company's innovative
eGovernment services help make government more accessible to
everyone through technology. The family of NIC companies provides
eGovernment solutions for more than 3,500 federal, state, and local
agencies in the United States. Forbes has named NIC as one of the
“100 Best Small Companies in America” six times, most recently
ranked at No. 36 (2014), and the company has been included four
times on the Barron’s 400 Index. Additional information is
available at http://www.egov.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20160308005154/en/
NIC FederalLaura Johnson, 877-642-9499General
Managerljohnson@egov.com
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