As corporate counsel for LiveVox Inc., a fast-growing enterprise
that provides cloud contact center applications, Mark Mallah
manages a high volume of contracts that often need to be customized
and always need to be turned around quickly. On Wednesday, April
11, he’ll take to the stage at Ariba LIVE 2012 to discuss how he
and his team are successfully leveraging a unique, cloud-based
application from Ariba, Inc. (Nasdaq: ARBA), the world’s business
commerce network, to gain efficiencies in the contracting process,
generate contracts quickly, improve the speed and accuracy of
reporting, and gain greater control over contract management.
“Sales contracting can be a slow, frustrating process that can
delay or even risk deal closure,” Mallah says. “By moving the
process to the cloud, we have been able to professionalize the
process, deliver fast, quality reporting, and achieve better
controls over the contract management process. We are also
positioning ourselves—through Ariba—to accelerate cycle times.”
LiveVox, itself a leader in the cloud, was among the first
companies to recognize that cloud-based solutions could transform
the sales contracting process. In September, the company
implemented Ariba Contracts on Force.com, an application delivered
entirely in the cloud on Force.com, salesforce.com’s social
enterprise platform for employee social apps.
“The sales cycle is inherently social,” said Tim Minahan, chief
marketing officer, Ariba. “You’ve got to engage with multiple
stakeholders both internally and externally, in a completely
transparent manner. Unfortunately, traditional contracting
solutions and processes don’t allow for this.”
With Ariba Contracts on Force.com, LiveVox can drive a fully
automated contracting process in which multiple people can
collaborate in real time to ease the process of creating and
managing contracts across categories and functions including sales,
finance, marketing, legal, and customer support.
Leveraging the social and open tools built into the application,
LiveVox has created an “All-in-One Contract Workspace,” which
serves as a central repository for all sales contracts and related
documents for each customer. Within the workspace, the company has
created easily-populated templates to simplify contract creation,
established workflows to speed approvals and completely automated
its reporting capabilities – a major plus for Mallah.
“With Ariba Contracts on Force.com, I can go into the reporting
function and in a matter of minutes generate the same amount of
information that would have taken me 30 to 45 minutes - at a
minimum – to pull together before.”
The benefits of contracting in the cloud are clear to Mallah:
rapid contract creation capabilities, better controls, faster and
more accurate reporting. On April 11, he’ll share his experience in
making the leap from the manual world and offer insights and best
practices designed to help other companies do the same during a
breakout session at Ariba LIVE, the business commerce event of the
year which will be held April 10-12 at Caesar’s Palace in Las
Vegas. For more information on the session, or to register to
attend, visit: www.aribalive.com
About LiveVox
LiveVox provides cloud contact center solutions. The patented,
PCI-certified LiveVox platform integrates highly scalable
applications such as ACD/PBX, predictive dialer, IVR, call
recording & business analytics via a burstable, redundant
IP/MPLS mesh. LiveVox is headquartered in San Francisco. For more
information, visit www.livevox.com.
About Ariba, Inc.
Ariba, Inc. is the world’s business commerce network. Ariba
combines industry-leading cloud-based applications with the world's
largest web-based trading community to help companies discover and
collaborate with a global network of partners. Using the Ariba®
Network, businesses of all sizes can connect to their trading
partners anywhere, at any time from any application or device to
buy, sell and manage their cash more efficiently and effectively
than ever before. Companies around the world use the Ariba Network
to simplify inter-enterprise commerce and enhance the results that
they deliver. Join them at: www.ariba.com
Copyright © 1996 – 2012 Ariba, Inc.
Ariba, the Ariba logo, AribaLIVE, Ariba.com, Ariba.com Network,
Ariba Spend Management. Find it. Get it. Keep it. and PO-Flip are
registered trademarks of Ariba, Inc. Ariba Procure-to-Pay, Ariba
Buyer, Ariba eForms, Ariba PunchOut, Ariba Services Procurement,
Ariba Travel and Expense, Ariba Procure-to-Order, Ariba Procurement
Content, Ariba Sourcing, Ariba Savings and Pipeline Tracking, Ariba
Category Management, Ariba Category Playbooks, Ariba StartSourcing,
Ariba Spend Visibility, Ariba Analysis, Ariba Data Enrichment,
Ariba Contract Management, Ariba Contract Compliance, Ariba
Electronic Signatures, Ariba StartContracts, Ariba Invoice
Management, Ariba Payment Management, Ariba Working Capital
Management, Ariba Settlement, Ariba Supplier Information and
Performance Management, Ariba Supplier Information Management,
Ariba Discovery, Ariba Invoice Automation, Ariba PO Automation,
Ariba Express Content, Ariba Ready, and Ariba LIVE are trademarks
or service marks of Ariba, Inc. All other brand or product names
may be trademarks or registered trademarks of their respective
companies or organizations in the United States and/or other
countries.
Ariba Safe Harbor
Safe Harbor Statement under the Private Securities Litigation
Reform Act 1995: Information and announcements in this release
involve Ariba's expectations, beliefs, hopes, plans, intentions or
strategies regarding the future and are forward-looking statements
that involve risks and uncertainties. All forward-looking
statements included in this release are based upon information
available to Ariba as of the date of the release, and we assume no
obligation to update any such forward-looking statements. These
statements are not guarantees of future performance and actual
results could differ materially from our current expectations.
Factors that could cause or contribute to Ariba's operating and
financial results to differ materially from current expectations
include, but are not limited to: the impact of the credit crises on
Ariba’s results of operations and financial condition; delays in
development or shipment of new versions of Ariba's products and
services; lack of market acceptance of Ariba's existing or future
products or services; inability to continue to develop competitive
new products and services on a timely basis; introduction of new
products or services by major competitors; the impact of any
acquisitions, including difficulties with the integration process
or the realization of benefits of a transaction; the impact of our
disposition, including the potential disruption of our ongoing
business; the ability to attract and retain qualified employees;
long and unpredictable sales cycles and the deferrals of
anticipated orders; declining economic conditions, including the
impact of a recession; inability to control costs; changes in the
company's pricing or compensation policies; significant
fluctuations in our stock price; the outcome of and costs
associated with pending or potential future regulatory or legal
proceedings; the impact of our acquisitions and dispositions,
including the disruption or loss of customer, business partner,
supplier or employee relationships; and the level of costs and
expenses incurred by Ariba as a result of such transactions.
Factors and risks associated with its business, including a number
of the factors and risks described above, are discussed in Ariba's
Form 10-Q filed with the SEC on February 7, 2012.
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