SAN FRANCISCO, March, 12, 2018
/PRNewswire/ -- In response to rising demand from an
enterprise-class customer base, Talkdesk today announced the
Enterprise Contact Center Platform, a cloud-native solution for
contact centers with over 500 seats. Whereas first-generation cloud
communications systems struggle with frequent downtimes and limited
scalability, Talkdesk's new enterprise-ready platform is inherently
reliable, global and scalable with a microservices architecture and
advanced security certifications, foundation for attribute based
routing, visual flow designer, omni-channel agent state and
integrations to popular enterprise applications.
![Talkdesk logo Talkdesk logo](https://mma.prnewswire.com/media/221658/talkdesk.jpg)
"Enterprises are demanding cloud-native solutions that legacy
and first-generation cloud vendors are still scrambling to build.
Talkdesk is a proven cloud-native solution with over 1,400
customers globally," said Tiago
Paiva, Talkdesk CEO. "We collaborated with Fortune 500
companies to develop our roadmap. We are able to quickly deliver
the capabilities that large companies need because we have the
agility and speed that legacy cloud players are still
engineering."
The Talkdesk Enterprise Contact Center Platform comes after a
series of successful deployments with large companies like Acxiom
(NASDAQ: ACXM), a global marketing data, technology and services
company, Keysight Technologies' (NASDAQ: KEYS) Ixia Solutions
Group, a provider of testing, visibility and security solutions for
governments, service providers and enterprises and Zumiez (NASDAQ:
ZUMZ), a leading specialty retailer with hundreds of stores. Many
customers, including a global software company and a high-growth
food delivery company, have thousands of agents globally using
Talkdesk.
The key reasons enterprise customers report choosing Talkdesk
include:
- Proven cloud-native solution in use by over 1,400
customers
- Modern microservices architecture that is inherently scalable,
highly available, agile, global and API driven
- API driven CPaaS communication layer that provides global
on-demand voice, SMS and omni-channel services
- Modern agent experience and integrations designed to work with
Salesforce, ServiceNow and 50+ other business systems
- SOC 2 Type II certification and security support for GDPR,
HIPAA and PCI-DSS
"A major issue for enterprise customers is the siloed nature of
legacy and first-generation cloud contact center systems. Talkdesk
solved this problem with out of the box integrations and APIs
across every aspect of the platform. Now we are expanding our
ecosystem with integrations to best-of-breed enterprise
applications," added Paiva.
In addition to the new platform, Talkdesk announced several new
enterprise partners including Afiniti and Clearview. These partners help create a robust
platform of best-in-class features and experiences for digital
companies looking to unlock the full potential of cloud-based
services.
"Afiniti's AI delivers commercial value to our clients by
improving the quality of human interactions. Talkdesk's native
integration of Afiniti across their product offering will allow our
mutual customers to achieve a measurable increase in sales
performance, together with a broad range of other metrics, in
record time," said Michael
Portenier, Executive Vice President at Afiniti.
"ClearView is a revolutionary
workforce optimization solution engineered by operators for
operators. We are excited to bring our solution to innovative
Talkdesk customers," said Paul
Liljenquist, President of Clearview. "Talkdesk is taking enterprise
contact centers by storm and we are excited to join forces with
Talkdesk to move enterprise contact centers to cloud."
About Talkdesk: Talkdesk Enterprise Contact Center
Platform empowers companies to continuously improve customer
experience. With an enterprise-class modern architecture and
consumer-like experience, Talkdesk easily adapts contact center
operations to the evolving needs of customers and teams, resulting
in increased productivity, customer satisfaction and cost savings.
Over 1,400 innovative enterprises around the world, including IBM,
Acxiom and Shopify rely on Talkdesk to power their customer
interactions. Learn more about Talkdesk Enterprise Contact Center
Platform at www.talkdesk.com. Request a demo of Talkdesk at
www.talkdesk.com/demo.
About Afiniti: Using applied artificial intelligence,
Afiniti transforms the quality of human interactions by efficiently
pairing customers with employees based on predicted interpersonal
behavior. Our technology is generally applicable to the
optimization of any interaction between two humans as long as there
is the possibility of a selection between more than one
person. Founded in 2006, Afiniti has over 200 deployments
with offices in Düsseldorf, Hong
Kong, Karachi, London, Madrid, Mexico
City, Milan, Minneapolis, New
York, Paris, São Paulo,
Seattle, Sydney, Toronto & Washington, D.C.. At the end of 2017,
Forbes and CB Insights named
Afiniti as one of the 100 most promising private AI companies in
the world today.
About ClearView:
ClearView is a revolutionary
workforce optimization solution engineered by call centers for call
centers. ClearView is a
cloud-based performance management dashboard app that delivers
real-time data for all levels of call center operations.
ClearView drives successful
business strategy by aggregating performance data from disparate
systems (Phone Data, CRM, WFO, NPS, QM, etc.), and acting on the
data with proven operational improvement processes. ClearView is a change agent used to identify
behaviors that are predictive of company goals and automate actions
to improve these behaviors through coaching, gamification and
intelligent diagnostic outputs.
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SOURCE Talkdesk