TIDMVZC 
 
Verizon Reports Strong Customer Additions and Another Quarter of Double-Digit 
Earnings Growth 
 
NEW YORK, Oct. 21, 2014 -- 
 
3Q 2014 HIGHLIGHTS 
 
Consolidated 
 
  * 89 cents in earnings per share (EPS), compared with 78 cents per share 
    (or 77 cents on a non-GAAP adjusted basis) in 3Q 2013. 
 
Wireless 
 
  * Added 1.5 million net retail connections; retail postpaid churn of 1.00 
    percent; 106.2 million total retail connections; 100.1 million total retail 
    postpaid connections. 
  * 4.8 percent year-over-year increase in service revenues; 4.6 percent 
    year-over-year increase in retail service revenues; 31.9 percent operating 
    income margin; 49.5 percent segment EBITDA margin on service revenues 
    (non-GAAP). 
 
Wireline 
 
  * 4.5 percent year-over-year increase in consumer revenues, the ninth 
    consecutive quarter of more than 4 percent growth; consumer ARPU (average 
    revenue per user) up 10.3 percent. 
  * 13.4 percent year-over-year increase in FiOS revenues; 162,000 FiOS 
    Internet and 114,000 FiOS Video net additions. 
 
Verizon Communications Inc. (NYSE, Nasdaq: VZ) today reported double-digit 
year-over-year percentage growth in reported and adjusted earnings per share 
for the 10th time in the past 11 quarters. 
 
The company posted another strong quarter of Verizon Wireless connections 
growth and profitability, and customer growth for FiOS fiber-optic services. 
 
Chairman and CEO Lowell McAdam said: "We have great confidence heading into the 
fourth quarter, as Verizon continues to deliver consistently strong operating 
and financial results. We see continued, healthy customer demand for wireless 
and broadband services, and we are encouraged by the growth we are starting to 
see in the areas of video delivery and machine-to-machine. Our cash generation 
remains strong, and last month we were pleased to announce board approval of a 
quarterly dividend increase for the eighth consecutive year." 
 
Verizon reported 89 cents in EPS in third-quarter 2014, compared with 78 cents 
per share in third-quarter 2013. No special items impacted third-quarter 2014 
earnings. Third-quarter 2013 results included a non-operational net gain of 
1 cent per share. 
 
The 89 cents in EPS in third-quarter 2014 is a 15.6 percent increase compared 
with 77 cents per share on an adjusted basis (non-GAAP) in third-quarter 2013. 
 
Consolidated Highlights 
 
  * Total operating revenues in third-quarter 2014 were $31.6 billion, a 
    4.3 percent increase compared with third-quarter 2013. Excluding 
    third-quarter 2013 revenues of the public sector business Verizon 
    divested at the beginning of third-quarter 2014, the comparable 
    growth rate (non-GAAP) would have been 4.9 percent. 
  * Capital expenditures totaled $12.6 billion through the first nine months of 
    2014, up 6.9 percent year over year. Verizon projects capital spending of 
    around $17 billion for full-year 2014, with consistent wireless capital 
    spending throughout the year to stay ahead of customer demand by adding 
    capacity to optimize the company's 4G LTE network. 
  * Verizon continues to target consolidated top-line growth of 4 percent in 
    2014. For the full year, results for consolidated adjusted and wireless 
    segment EBITDA service margin (non-GAAP, based on earnings before interest, 
    taxes, depreciation and amortization) will be dependent on fourth-quarter 
    volumes and installment take rates. Wireline segment EBITDA margin remains 
    on track to expand on a full-year basis. 
  * New revenue streams from machine-to-machine and telematics totaled 
    $150 million in third-quarter 2014 - or more than $400 million through the 
    first nine months of 2014, an increase of more than 40 percent year to 
    date. 
 
Verizon Wireless Delivers Strong Customer Additions and Profitability 
 
In third-quarter 2014, Verizon Wireless delivered strong growth in retail 
postpaid net connections, a high number of tablet additions, an increase in 
smartphone penetration and continued high segment EBITDA margin on service 
revenues (non-GAAP). 
 
Wireless Financial Highlights 
 
  * Total revenues were $21.8 billion in third-quarter 2014, up 7.0 percent 
    year over year. Service revenues in the quarter totaled $18.4 billion, up 
    4.8 percent year over year. Retail service revenues grew 4.6 percent year 
    over year, to $17.6 billion. 
  * Retail postpaid ARPA (average revenue per account) increased 3.5 percent 
    over third-quarter 2013, to $161.24 per month. 
  * In third-quarter 2014, wireless operating income margin was 31.9 percent 
    and segment EBITDA margin on service revenues was 49.5 percent. This 
    compares with 33.8 percent and 51.1 percent, respectively, in third-quarter 
    2013. 
 
Wireless Operational Highlights 
 
  * Verizon Wireless added 1.53 million retail net connections, including 
    1.52 million retail postpaid connections, in the third quarter. These 
    additions exclude acquisitions and adjustments. 
  * At the end of the third quarter, the company had 106.2 million retail 
    connections. This includes 100.1 million retail postpaid connections, a 
    5.2 percent increase year over year. 
  * Verizon Wireless had 35.4 million retail postpaid accounts at the end of 
    the third quarter, up 1.3 percent over third-quarter 2013, and 
    2.82 connections per account, up 3.7 percent year over year. 
  * During third-quarter 2014, the company added 457,000 postpaid phones and 
    1.1 million postpaid tablets. At the end of the quarter, smartphones 
    accounted for 77 percent of the Verizon Wireless retail postpaid customer 
    phone base, up from 75 percent at the end of second-quarter 2014. 
  * Retail postpaid churn was 1.00 percent in the third quarter, an increase of 
    6 basis points sequentially and 3 basis points year over year. Retail churn 
    was 1.29 percent in the third quarter, up 4 basis points sequentially and 
    1 basis point year over year. 
  * The company continued to enhance its 4G LTE device lineup. In the third 
    quarter, Verizon Wireless launched the HTC One Remix, LG G Vista, Kyocera 
    Brigadier, HTC One (M8) for Windows, Apple iPhone 6 and 6 Plus and New Moto 
    X smartphones; the Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L, and 
    Samsung Galaxy Tab 4 (10.1) and Tab S 10.5 tablets. 
  * During the third quarter, Verizon Wireless continued to add capacity to its 
    4G LTE network, the largest in the United States, using AWS-1 spectrum. 
    This additional bandwidth, called XLTE, is now available in more than 
    400 markets across the country. 
 
Wireline Consumer Revenue Growth Remains Strong 
 
Verizon's wireline segment reported continued strong results for consumer 
services, where year-over-year quarterly revenues now have grown by more than 4 
percent for nine consecutive quarters. 
 
Wireline Financial Highlights 
 
  * Total revenues were $9.6 billion in third-quarter 2014, down 0.8 percent 
    year over year. Consumer revenues were $3.9 billion, up 4.5 percent 
    compared with third-quarter 2013, with FiOS revenues representing 
    76 percent of the total. Consumer ARPU for wireline services increased 
    to $125.32 per month in third-quarter 2014, up 10.3 percent compared with 
    third-quarter 2013. 
  * Total FiOS revenues grew 13.4 percent, to $3.2 billion, comparing 
    third-quarter 2014 with third-quarter 2013. 
  * Wireline operating income margin was 2.3 percent in third-quarter 2014, up 
    from 1.5 percent in third-quarter 2013. Segment EBITDA margin (non-GAAP) 
    was 23.0 percent in third-quarter 2014, flat compared with third-quarter 
    2013. 
  * Sales of strategic services to enterprise customers increased 1.0 percent, 
    to $2.1 billion, compared with third-quarter 2013. Strategic services 
    include private IP, Ethernet, data center, cloud, security and managed 
    services. 
 
Wireline Operational Highlights 
 
  * In third-quarter 2014, Verizon added 162,000 net new FiOS Internet 
    connections and 114,000 net new FiOS Video connections. Verizon had totals 
    of 6.5 million FiOS Internet and 5.5 million FiOS Video connections at the 
    end of the third quarter, representing year-over-year increases of 
    8.8 percent and 7.0 percent, respectively. 
  * FiOS Internet penetration (subscribers as a percentage of potential 
    subscribers) was 40.6 percent at the end of third-quarter 2014, compared 
    with 39.2 percent at the end of third-quarter 2013. In the same periods, 
    FiOS Video penetration was 35.5 percent, compared with 34.9 percent. The 
    FiOS network passed 19.7 million premises by the end of third-quarter 2014. 
  * By the end of third-quarter 2014, 57 percent of consumer FiOS Internet 
    customers subscribed to FiOS Quantum, which provides speeds ranging from 
    50 to 500 megabits per second, up from 55 percent at the end of 
    second-quarter 2014. 
  * As of this week, nearly 5 million FiOS customers have already been upgraded 
    to SpeedMatch upload speeds that mirror download speeds. This upgrade, at 
    no additional customer cost, helps distinguish the benefits of fiber-based 
    broadband. 
  * Broadband connections totaled 9.1 million at the end of third-quarter 2014, 
    a 1.7 percent year-over-year increase. Net broadband connections increased 
    by 69,000 in third-quarter 2014, as FiOS Internet net additions more than 
    offset declines in DSL-based High Speed Internet connections. 
  * Verizon has been replacing high-maintenance portions of its residential 
    copper network with fiber optics to provide customers with more resilient 
    infrastructure and reduce repairs, which improves customer satisfaction and 
    reduces costs. In third-quarter 2014, Verizon migrated an additional 55,000 
    customers to fiber, bringing the year-to-date total to around 200,000. 
  * In the third quarter, Verizon Enterprise Solutions began deploying 
    innovative enterprise-grade network, cloud, security, mobility and other 
    technology solutions for some of the world's strongest brands: healthcare 
    clients CVS Health, Carestream Health and Atlantic Health System; public 
    sector customers such as the Australian Taxation Office, Australian 
    Department of Foreign Affairs, California Department of Transportation 
    (Caltrans) and Corporation for Education Initiatives in California (CENIC); 
    and industry leaders such as Avianet, Dun & Bradstreet, Property Exchange 
    Australia (PEXA), Telerx, TruGreen and Vanguard Logistics Services (USA), 
    Inc. 
 
NOTE: See the accompanying schedules and www.verizon.com/about/investors for 
reconciliations to generally accepted accounting principles (GAAP) for non-GAAP 
financial measures cited in this document. 
 
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a 
global leader in delivering broadband and other wireless and wireline 
communications services to consumer, business, government and wholesale 
customers. Verizon Wireless operates America's most reliable wireless network, 
with more than 106 million retail connections nationwide. Verizon also provides 
converged communications, information and entertainment services over America's 
most advanced fiber-optic network, and delivers integrated business solutions 
to customers in more than 150 countries. A Dow 30 company with more than $120 
billion in 2013 revenues, Verizon employs a diverse workforce of 178,500. For 
more information, visit www.verizon.com/news/. 
 
VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and 
biographies, media contacts and other information are available at Verizon's 
online News Center at www.verizon.com/news/. The news releases are available 
through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/. 
 
Forward-Looking Statements 
 
In this communication we have made forward-looking statements. These statements 
are based on our estimates and assumptions and are subject to risks and 
uncertainties. Forward-looking statements include the information concerning 
our possible or assumed future results of operations. Forward-looking 
statements also include those preceded or followed by the words "anticipates," 
"believes," "estimates," "hopes" or similar expressions. For those statements, 
we claim the protection of the safe harbor for forward-looking statements 
contained in the Private Securities Litigation Reform Act of 1995. The 
following important factors, along with those discussed in our filings with the 
Securities and Exchange Commission (the "SEC"), could affect future results and 
could cause those results to differ materially from those expressed in the 
forward-looking statements: the ability to realize the expected benefits of our 
transaction with Vodafone in the timeframe expected or at all; an adverse 
change in the ratings afforded our debt securities by nationally accredited 
ratings organizations or adverse conditions in the credit markets affecting the 
cost, including interest rates, and/or availability of further financing; 
significantly increased levels of indebtedness as a result of the Vodafone 
transaction; changes in tax laws or treaties, or in their interpretation; 
adverse conditions in the U.S. and international economies; material adverse 
changes in labor matters, including labor negotiations, and any resulting 
financial and/or operational impact; material changes in technology or 
technology substitution; disruption of our key suppliers' provisioning of 
products or services; changes in the regulatory environment in which we 
operate, including any increase in restrictions on our ability to operate our 
networks; breaches of network or information technology security, natural 
disasters, terrorist attacks or acts of war or significant litigation and any 
resulting financial impact not covered by insurance; the effects of competition 
in the markets in which we operate; changes in accounting assumptions that 
regulatory agencies, including the SEC, may require or that result from changes 
in the accounting rules or their application, which could result in an impact 
on earnings; significant increases in benefit plan costs or lower investment 
returns on plan assets; and the inability to implement our business strategies. 
 
Verizon Communications Inc. 
Condensed Consolidated Statements of Income 
 
                               (dollars in millions, except per share amounts) 
 
                                      3 Mos. Ended   3 Mos. Ended 
Unaudited                                  9/30/14        9/30/13    % Change 
 
 
Operating Revenues                       $  31,586     $   30,279         4.3 
 
 
Operating Expenses 
 
Cost of services and sales                  12,252         10,960        11.8 
 
Selling, general and 
 administrative expense                      8,277          8,037         3.0 
 
Depreciation and amortization expense        4,167          4,154         0.3 
 
Total Operating Expenses                    24,696         23,151         6.7 
 
 
Operating Income                             6,890          7,128       (3.3) 
 
Equity in earnings (losses) 
 of unconsolidated businesses                 (48)             19           * 
 
Other income and (expense), net                 71             20           * 
 
Interest expense                           (1,255)          (555)           * 
 
Income Before Provision 
 for Income Taxes                            5,658          6,612      (14.4) 
 
Provision for income taxes                 (1,864)        (1,034)        80.3 
 
Net Income                               $   3,794     $    5,578      (32.0) 
 
 
Net income attributable to 
 noncontrolling interests                $      99     $    3,346      (97.0) 
 
Net income attributable to Verizon           3,695          2,232        65.5 
 
Net Income                               $   3,794     $    5,578      (32.0) 
 
 
Basic Earnings per Common Share 
 
Net income attributable to Verizon       $     .89     $      .78        14.1 
 
 
Weighted average number of 
 common shares (in millions)                 4,152          2,866 
 
 
Diluted Earnings per Common Share (1) 
 
Net income attributable to Verizon       $     .89     $      .78        14.1 
 
 
Weighted average number of common 
   shares-assuming dilution 
   (in millions)                             4,159          2,874 
 
 
 
Footnotes: 
 
(1)   Diluted Earnings per Common Share includes the dilutive effect of shares 
      issuable under our stock-based compensation plans, which 
      represents the only potential dilution. 
 
      Certain reclassifications have been made, where appropriate, to reflect 
      comparable operating results. 
 
*     Not meaningful 
 
 
 
Verizon Communications Inc. 
Condensed Consolidated Statements of Income 
 
                               (dollars in millions, except per share amounts) 
 
                                      9 Mos. Ended   9 Mos. Ended 
Unaudited                                  9/30/14        9/30/13    % Change 
 
 
Operating Revenues                       $  93,887     $   89,485         4.9 
 
 
Operating Expenses 
 
Cost of services and sales                  35,528         32,925         7.9 
 
Selling, general and 
 administrative expense                     24,159         24,232       (0.3) 
 
Depreciation and amortization expense       12,465         12,423         0.3 
 
Total Operating Expenses                    72,152         69,580         3.7 
 
 
Operating Income                            21,735         19,905         9.2 
 
Equity in earnings (losses) 
 of unconsolidated businesses                1,811            134           * 
 
Other income and (expense), net              (757)             84           * 
 
Interest expense                           (3,633)        (1,606)           * 
 
Income Before Provision 
 for Income Taxes                           19,156         18,517         3.5 
 
Provision for income taxes                 (5,052)        (2,886)        75.1 
 
Net Income                               $  14,104     $   15,631       (9.8) 
 
 
Net income attributable to 
 noncontrolling interests                $   2,248     $    9,201      (75.6) 
 
Net income attributable to Verizon          11,856          6,430        84.4 
 
Net Income                               $  14,104     $   15,631       (9.8) 
 
 
Basic Earnings per Common Share 
 
Net income attributable to Verizon       $    3.03     $     2.24        35.3 
 
 
Weighted average number of 
 common shares (in millions)                 3,912          2,866 
 
 
Diluted Earnings per Common Share (1) 
 
Net income attributable to Verizon       $    3.03     $     2.24        35.3 
 
 
Weighted average number of common 
   shares-assuming dilution 
    (in millions)                            3,919          2,874 
 
 
Footnotes: 
 
(1)   Diluted Earnings per Common Share includes the dilutive effect of shares 
      issuable under our stock-based compensation plans, which 
      represents the only potential dilution. 
 
      Certain reclassifications have been made, where appropriate, to reflect 
      comparable operating results. 
 
*     Not meaningful 
 
 
 
Verizon Communications Inc. 
Condensed Consolidated Balance Sheets 
 
                                                        (dollars in  millions) 
 
Unaudited                                     9/30/14    12/31/13     $ Change 
 
 
Assets 
 
Current assets 
 
 
    Cash and cash equivalents                 $ 7,218    $ 53,528   $ (46,310) 
 
    Short-term investments                        635         601           34 
 
    Accounts receivable, net                   13,283      12,439          844 
 
    Inventories                                 1,206       1,020          186 
 
    Prepaid expenses and other                  2,431       3,406        (975) 
 
Total current assets                           24,773      70,994     (46,221) 
 
Plant, property and equipment                 230,452     220,865        9,587 
 
    Less accumulated depreciation             140,520     131,909        8,611 
 
                                               89,932      88,956          976 
 
Investments in unconsolidated businesses          818       3,432      (2,614) 
 
Wireless licenses                              75,303      75,747        (444) 
 
Goodwill                                       24,617      24,634         (17) 
 
Other intangible assets, net                    5,738       5,800         (62) 
 
Other assets                                    5,112       4,535         577 
 
Total Assets                                $ 226,293   $ 274,098   $ (47,805) 
 
 
Liabilities and Equity 
 
Current liabilities 
 
    Debt maturing within one year             $ 1,603     $ 3,933    $ (2,330) 
 
    Accounts payable and accrued liabilities   17,055      16,453          602 
 
    Other                                       8,231       6,664        1,567 
 
Total current liabilities                      26,889      27,050        (161) 
 
Long-term debt                                107,627      89,658       17,969 
 
Employee benefit obligations                   25,770      27,682      (1,912) 
 
Deferred income taxes                          42,289      28,639       13,650 
 
Other liabilities                               5,750       5,653           97 
 
 
Equity 
 
    Common stock                                  424         297          127 
 
    Contributed capital                        11,089      37,939     (26,850) 
 
    Reinvested earnings                         6,964       1,782        5,182 
 
    Accumulated other comprehensive income      1,175       2,358      (1,183) 
 
    Common stock in treasury, at cost         (3,465)     (3,961)          496 
 
    Deferred compensation - employee 
 
    stock ownership plans and other               390         421         (31) 
 
    Noncontrolling interests                    1,391      56,580     (55,189) 
 
Total equity                                   17,968      95,416     (77,448) 
 
Total Liabilities and Equity                $ 226,293   $ 274,098   $ (47,805) 
 
 
 
Verizon - Selected Financial and Operating Statistics 
 
 
Unaudited                                     9/30/14    12/31/13 
 
 
Total debt (in millions)                    $ 109,230    $ 93,591 
 
Net debt (in millions)                      $ 102,012    $ 40,063 
 
Net debt / Adjusted EBITDA(1)                    2.3x        1.0x 
 
Common shares outstanding 
 end of period (in millions)                    4,150       2,862 
 
Total employees                               178,500     176,800 
 
Quarterly cash dividends 
 declared per common share                    $ 0.550     $ 0.530 
 
 
Footnotes: 
 
(1) Adjusted EBITDA excludes the effects of non-operational items. 
 
  The unaudited condensed consolidated balance sheets are based on preliminary 
  information. 
 
 
 
Verizon Communications Inc. 
Condensed Consolidated Statements of Cash Flows 
 
 
                                                         (dollars in millions) 
 
                                        9 Mos. Ended  9 Mos. Ended 
Unaudited                                    9/30/14       9/30/13    $ Change 
 
 
Cash Flows from Operating Activities 
 
Net Income                               $    14,104   $    15,631   $ (1,527) 
 
Adjustments to reconcile net income 
to net cash provided by 
operating activities: 
 
 Depreciation and amortization expense        12,465        12,423          42 
 
 Employee retirement benefits                    843           649         194 
 
 Deferred income taxes                           914         3,011     (2,097) 
 
 Provision for uncollectible accounts            684           746        (62) 
 
 Equity in earnings of unconsolidated 
  businesses, net of dividends received      (1,785)         (100)     (1,685) 
 
 Changes in current assets and liabilities, 
  net of effects from 
  acquisition/disposition of businesses        (816)       (1,078)         262 
 
 Other, net                                  (3,252)       (2,895)       (357) 
 
Net cash provided by operating activities     23,157        28,387     (5,230) 
 
 
Cash Flows from Investing Activities 
 
Capital expenditures 
 (including capitalized software)           (12,624)      (11,807)       (817) 
 
Acquisitions of investments and businesses, 
 net of cash acquired                          (180)          (81)        (99) 
 
Acquisitions of wireless licenses              (343)         (430)          87 
 
Proceeds from dispositions of 
 wireless licenses                             2,367         2,111         256 
 
Proceeds from dispositions of businesses         120             -         120 
 
Other, net                                       230           184          46 
 
Net cash used in investing activities       (10,430)      (10,023)       (407) 
 
 
Cash Flows from Financing Activities 
 
Proceeds from long-term borrowings            21,575        49,166    (27,591) 
 
Repayments of long-term borrowings 
 and capital lease obligations              (12,594)       (2,392)    (10,202) 
 
Decrease in short-term obligations, 
 excluding current maturities                  (426)         (324)       (102) 
 
Dividends paid                               (5,653)       (4,420)     (1,233) 
 
Proceeds from sale of common stock                34            76        (42) 
 
Purchase of common stock for treasury              -         (153)         153 
 
Special distribution to 
 noncontrolling interest                           -       (3,150)       3,150 
 
Acquisition of noncontrolling interest      (58,886)            -     (58,886) 
 
Other, net                                   (3,087)       (3,550)         463 
 
Net cash provided by (used in) 
 financing activities                       (59,037)        35,253    (94,290) 
 
 
Increase (decrease) in 
 cash and cash equivalents                  (46,310)        53,617    (99,927) 
 
Cash and cash equivalents, 
 beginning of period                          53,528         3,093      50,435 
 
Cash and cash equivalents, end of period   $   7,218     $  56,710   $(49,492) 
 
 
Footnotes: 
 
 Certain reclassifications of prior period amounts have been made, where 
 appropriate, to reflect comparable operating results. 
 
 
 
 
Verizon Communications Inc. 
Wireless - Selected Financial Results 
 
                                                        (dollars in millions) 
 
                                       3 Mos. Ended   3 Mos. Ended 
Unaudited                                   9/30/14        9/30/13   % Change 
 
 
Operating Revenues 
 
 Retail service                        $     17,556    $    16,776        4.6 
 
 Other service                                  800            740        8.1 
 
Service                                      18,356         17,516        4.8 
 
 
Equipment                                     2,480          1,924       28.9 
 
Other                                           999            959        4.2 
 
Total Operating Revenues                     21,835         20,399        7.0 
 
 
Operating Expenses 
 
Cost of services and sales                    7,043          5,652       24.6 
 
Selling, general and administrative expense   5,698          5,801      (1.8) 
 
Depreciation and amortization expense         2,139          2,060        3.8 
 
Total Operating Expenses                     14,880         13,513       10.1 
 
 
Operating Income                       $      6,955    $     6,886        1.0 
 
Operating Income Margin                       31.9%          33.8% 
 
 
Segment EBITDA                         $      9,094    $     8,946        1.7 
 
Segment EBITDA Service Margin                 49.5%          51.1% 
 
 
Footnotes: 
 
 The segment financial results and metrics above are adjusted to exclude the 
 effects of non-operational items, as the Company's chief operating decision 
 maker excludes these items in assessing business unit performance. 
 Intersegment transactions have not been eliminated. 
 
 Certain reclassifications have been made, where appropriate, to reflect 
 comparable operating results. 
 
 
 
 
Verizon Communications Inc. 
Wireless - Selected Financial Results 
 
                                                        (dollars in millions) 
 
                                       9 Mos. Ended   9 Mos. Ended 
Unaudited                                   9/30/14         9/30/1   % Change 
 
 
Operating Revenues 
 
 Retail service                        $     52,090   $     49,367        5.5 
 
 Other service                                2,331          1,955       19.2 
 
Service                                      54,421         51,322        6.0 
 
 
Equipment                                     6,737          5,690       18.4 
 
Other                                         3,039          2,886        5.3 
 
Total Operating Revenues                     64,197         59,898        7.2 
 
 
Operating Expenses 
 
Cost of services and sales                   19,641         17,102       14.8 
 
Selling, general and 
 administrative expense                      16,991         16,915        0.4 
 
Depreciation and amortization expense         6,307          6,113        3.2 
 
Total Operating Expenses                     42,939         40,130        7.0 
 
 
Operating Income                       $     21,258   $     19,768        7.5 
 
Operating Income Margin                       33.1%          33.0% 
 
 
Segment EBITDA                         $     27,565   $     25,881        6.5 
 
Segment EBITDA Service Margin                 50.7%          50.4% 
 
 
Footnotes: 
 
 The segment financial results and metrics above are adjusted to exclude the 
 effects of non-operational items, as the Company's chief operating decision 
 maker excludes these items in assessing business unit performance. 
 
 Intersegment transactions have not been eliminated. 
 
 Certain reclassifications have been made, where appropriate, to reflect 
 comparable operating results. 
 
 
 
Verizon Communications Inc. 
Wireless - Selected Operating Statistics 
 
 
Unaudited                                  9/30/14        9/30/13     % Change 
 
 
Connections ('000) 
 
    Retail postpaid                        100,103         95,185          5.2 
 
    Retail prepaid                           6,053          5,965          1.5 
 
Retail                                     106,156        101,150          4.9 
 
 
 
 
 
 
                                        3 Mos. Ended   3 Mos. Ended 
Unaudited                                    9/30/14        9/30/13   % Change 
 
 
Net Add Detail ('000) (1) 
 
    Retail postpaid                            1,516            927       63.5 
 
    Retail prepaid                                 9            134     (93.3) 
 
Retail                                         1,525          1,061       43.7 
 
 
 
Account Statistics 
 
Retail Postpaid Accounts ('000) (2) 
 
Retail postpaid ARPA                       $  161.24   $     155.74        3.5 
 
Retail postpaid connections per 
 account (2) 
 
 
Churn Detail 
 
Retail postpaid                                1.00%          0.97% 
 
Retail                                         1.29%          1.28% 
 
 
Retail Postpaid Connection Statistics 
 
Total Smartphone postpaid % of 
 phones activated                              91.0%          84.9% 
 
Total Smartphone postpaid phone base (2) 
 
Total Internet postpaid base (2) 
 
 
Other Operating Statistics 
 
Capital expenditures (in millions)          $  2,483       $  2,450        1.3 
 
 
 
Footnotes: 
 
(1) Connection net additions exclude acquisitions and adjustments. 
 
(2) Statistics presented as of end of period. 
 
   The segment financial results and metrics above are adjusted to exclude the 
   effects of non-operational items, as the Company's chief operating decision 
   maker excludes these items in assessing business unit performance. 
 
   Intersegment transactions have not been eliminated. 
 
   Certain reclassifications have been made, where appropriate, to reflect 
   comparable operating results. 
 
 
 
 
                                      9 Mos. Ended   9 Mos. Ended 
Unaudited                                  9/30/14        9/30/13     % Change 
 
 
Net Add Detail ('000) (1) 
 
    Retail postpaid                          3,496          2,545         37.4 
 
    Retail prepaid                               5            274       (98.2) 
 
Retail                                       3,501          2,819         24.2 
 
 
 
Account Statistics 
 
Retail Postpaid Accounts ('000) (2)         35,435         34,972          1.3 
 
Retail postpaid ARPA                     $  160.21   $     152.84          4.8 
 
Retail postpaid connections 
 per account (2)                              2.82           2.72          3.7 
 
 
Churn Detail 
 
Retail postpaid                              1.00%          0.97% 
 
Retail                                       1.30%          1.27% 
 
 
Retail Postpaid Connection Statistics 
 
Total Smartphone postpaid % of 
 phones activated                            90.6%          84.5% 
 
Total Smartphone postpaid phone base (2)     76.5%          67.2% 
 
Total Internet postpaid base (2)             13.1%          10.2% 
 
 
Other Operating Statistics 
 
Capital expenditures (in millions)        $  7,808  $       6,720         16.2 
 
 
 
Footnotes: 
 
(1) Connection net additions exclude acquisitions and adjustments. 
 
 
(2) Statistics presented as of end of period. 
 
   The segment financial results and metrics above are adjusted to exclude the 
   effects of non-operational items, as the Company's chief operating decision 
   maker excludes these items in assessing business unit performance. 
 
   Intersegment transactions have not been eliminated. 
 
   Certain reclassifications have been made, where appropriate, to reflect 
   comparable operating results. 
 
 
 
 
Verizon Communications Inc. 
Wireline - Selected Financial Results 
 
 
 
 
                                                         (dollars in millions) 
 
                                  3 Mos. Ended   3 Mos. Ended 
Unaudited                              9/30/14        9/30/13         % Change 
 
 
Operating Revenues 
 
  Consumer retail                     $  3,902       $  3,735              4.5 
 
  Small business                           613            639            (4.1) 
 
Mass Markets                             4,515          4,374              3.2 
 
 
  Strategic services                     2,068          2,048              1.0 
 
  Core                                   1,316          1,491           (11.7) 
 
Global Enterprise                        3,384          3,539            (4.4) 
 
 
Global Wholesale                         1,552          1,631            (4.8) 
 
Other                                      125            113             10.6 
 
Total Operating Revenues                 9,576          9,657            (0.8) 
 
 
Operating Expenses 
 
Cost of services and sales               5,325          5,342            (0.3) 
 
Selling, general and 
 administrative expense                  2,048          2,094            (2.2) 
 
Depreciation and amortization expense    1,978          2,074            (4.6) 
 
Total Operating Expenses                 9,351          9,510            (1.7) 
 
 
Operating Income                       $   225      $     147             53.1 
 
Operating Income Margin                   2.3%           1.5% 
 
 
Segment EBITDA                         $ 2,203      $   2,221            (0.8) 
 
Segment EBITDA Margin                    23.0%          23.0% 
 
 
 
Footnotes: 
 
  The segment financial results and metrics above are adjusted to exclude the 
  effects of non-operational items,  as the Company's chief operating decision 
  maker excludes these items in assessing business unit performance. 
 
  Intersegment transactions have not been eliminated. 
 
  Certain reclassifications have been made, where appropriate, to reflect 
  comparable operating results. 
 
* Not meaningful 
 
 
 
 
Verizon Communications Inc. 
Wireline - Selected Financial Results 
 
 
 
                                                         (dollars in millions) 
 
 
                                  9 Mos. Ended   9 Mos. Ended 
Unaudited                              9/30/14        9/30/13         % Change 
 
 
Operating Revenues 
 
  Consumer retail                   $   11,606     $   11,020              5.3 
 
  Small business                         1,858          1,912            (2.8) 
 
Mass Markets                            13,464         12,932              4.1 
 
 
  Strategic services                     6,214          6,059              2.6 
 
  Core                                   4,099          4,590           (10.7) 
 
Global Enterprise                       10,313         10,649            (3.2) 
 
 
Global Wholesale                         4,713          4,992            (5.6) 
 
Other                                      379            339             11.8 
 
Total Operating Revenues                28,869         28,912            (0.1) 
 
 
Operating Expenses 
 
Cost of services and sales              16,006         15,925              0.5 
 
Selling, general and 
 administrative expense                  6,228          6,517            (4.4) 
 
Depreciation and amortization expense    6,016          6,254            (3.8) 
 
Total Operating Expenses                28,250         28,696            (1.6) 
 
 
Operating Income                       $   619       $    216                * 
 
Operating Income Margin                   2.1%           0.7% 
 
 
Segment EBITDA                        $  6,635      $   6,470              2.6 
 
Segment EBITDA Margin                    23.0%          22.4% 
 
 
 
Footnotes: 
 
  The segment financial results and metrics above are adjusted to exclude the 
  effects of non-operational items,  as the Company's chief operating decision 
  maker excludes these items in assessing business unit performance. 
 
  Intersegment transactions have not been eliminated. 
 
  Certain reclassifications have been made, where appropriate, to reflect 
  comparable operating results. 
 
* Not meaningful 
 
 
 
Verizon Communications Inc. 
Wireline - Selected Operating Statistics 
 
 
Unaudited                                   9/30/14       9/30/13    % Change 
 
 
Connections ('000) 
 
 FiOS Video Subscribers                       5,533         5,170         7.0 
 
 FiOS Internet Subscribers                    6,471         5,946         8.8 
 
 FiOS Digital Voice residence connections     4,514         4,069        10.9 
 
FiOS Digital connections                     16,518        15,185         8.8 
 
 
 HSI                                          2,675         3,049      (12.3) 
 
Total Broadband connections                   9,146         8,995         1.7 
 
 Primary residence switched access 
  connections                                 5,794         6,821      (15.1) 
 
Primary residence connections                10,308        10,890       (5.3) 
 
 
Total retail residence voice connections     10,743        11,421       (5.9) 
 
Total voice connections                      20,089        21,457       (6.4) 
 
 
 
                                      3 Mos. Ended   3 Mos. Ended 
Unaudited                                  9/30/14        9/30/13    % Change 
 
 
Net Add Detail ('000) 
 
 FiOS Video Subscribers                        114            135      (15.6) 
 
 FiOS Internet Subscribers                     162            173       (6.4) 
 
 FiOS Digital Voice residence 
  connections                                   74            252      (70.6) 
 
FiOS Digital connections                       350            560      (37.5) 
 
 
 HSI                                          (93)          (117)      (20.5) 
 
Total Broadband connections                     69             56        23.2 
 
 Primary residence switched access 
  connections                                (213)          (379)      (43.8) 
 
Primary residence connections                (139)          (127)         9.4 
 
 
Total retail residence voice 
 connections                                 (160)          (162)       (1.2) 
 
Total voice connections                      (302)          (371)      (18.6) 
 
 
Revenue and ARPU Statistics 
 
Consumer ARPU                         $     125.32   $     113.65        10.3 
 
FiOS revenues (in millions)           $      3,200   $      2,823        13.4 
 
Strategic services as a 
 % of total Enterprise revenues              61.1%          57.9% 
 
 
Other Operating Statistics 
 
Capital expenditures (in millions)     $     1,464   $      1,518       (3.6) 
 
 
Footnotes: 
 
 The segment financial results and metrics above are adjusted to exclude the 
 effects of non-operational items, as the Company's chief operating decision 
 maker excludes these items in assessing business unit performance. 
 
 Intersegment transactions have not been eliminated. 
 
 Certain reclassifications have been made, where appropriate, to reflect 
 comparable operating results. 
 
 
 
                                        9 Mos Ended   9 Mos Ended 
Unaudited                                   9/30/14       9/30/13    % Change 
 
 
Net Add Detail ('000) 
 
 FiOS Video Subscribers                         271           444      (39.0) 
 
 FiOS Internet Subscribers                      399           522      (23.6) 
 
 FiOS Digital Voice residence 
  connections                                   266           842      (68.4) 
 
FiOS Digital connections                        936         1,808      (48.2) 
 
 
 HSI                                          (268)         (322)      (16.8) 
 
Total Broadband connections                     131           200      (34.5) 
 
 Primary residence switched 
  access connections                          (687)       (1,161)      (40.8) 
 
Primary residence connections                 (421)         (319)        32.0 
 
 
Total retail residence voice connections      (486)         (428)        13.6 
 
Total voice connections                       (996)       (1,046)       (4.8) 
 
 
Revenue and ARPU Statistics 
 
Consumer ARPU                           $    122.60     $  110.81        10.6 
 
FiOS revenues (in millions)             $     9,366  $      8,187        14.4 
 
Strategic services as a 
 % of total Enterprise revenues               60.3%         56.9% 
 
 
Other Operating Statistics 
 
Capital expenditures (in millions)       $    4,194  $      4,467       (6.1) 
 
 
Wireline employees ('000)                      79.4          83.6 
 
FiOS Video Open for Sale ('000)              15,602        14,824 
 
FiOS Video penetration                        35.5%         34.9% 
 
FiOS Internet Open for Sale ('000)           15,945        15,167 
 
FiOS Internet penetration                     40.6%         39.2% 
 
 
Footnotes: 
 
 The segment financial results and metrics above are adjusted to exclude the 
 effects of non-operational items, as the Company's chief operating decision 
 maker excludes these items in assessing business unit performance. 
 
 Intersegment transactions have not been eliminated. 
 
 Certain reclassifications have been made, where appropriate, to reflect 
 comparable operating results. 
 
 
SOURCE  Verizon Communications Inc. 
 
CONTACT: Bob Varettoni, +1-908-559-6388, robert.a.varettoni@verizon.com, or Ray 
McConville, +1-908-559-3504, raymond.mcconville@verizon.com 
 
 
 
END 
 

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