UPDATE: Microsoft, With Retail Push, Emulates Rival Apple
13 Februar 2009 - 4:05AM
Dow Jones News
Microsoft Corp's (MSFT) decision to launch a retail push for the
first time suggests the company is hoping the success of smaller
rival, Apple Inc. (AAPL), in reaching consumers, may rub off on the
larger company.
On Thursday, Microsoft confirmed long-rumored plans to launch
retail stores, a move underscoring the challenges the Redmond,
Wash.-based software giant faces in the way it reaches
consumers.
While Microsoft owns the world's largest and most profitable
software franchises in Windows and Office and has a successful
consumer electronics product in the Xbox console, it has stumbled
in recent years with consumer-facing products like the Zune music
player, which have failed to make significant traction against
Apple's iPod.
Meanwhile Apple's operating system has recently made gains in
the core desktop computer market, which Microsoft, through its
Windows operating system, dominates. In 2008, Apple's share of the
U.S. personal computer market rose to 7.7%, according to IDC, from
6.4% in 2007.
"They are taking a leaf out of the Apple playbook," said
Katherine Egbert, a software analyst with Jefferies & Co.
Microsoft said it had hired David Porter, most recently head of
worldwide product distribution at DreamWorks Animation SKG (DWA),
and a veteran of Wal-Mart Stores Inc. (WMT), the world's largest
retailer.
"We're working hard to transform the PC and Microsoft buying
experience at retail by improving the articulation and
demonstration of the Microsoft innovation and value proposition so
that it's clear, simple and straightforward for consumers
everywhere," Microsoft Chief Operating Officer Kevin Turner said in
a press statement.
There are multiple reasons Microsoft wants to improve its
relationship with consumers. It is gearing up to launch the next
version of its flagship operating system, Windows 7, at some point
in the next year. The company hasn't confirmed the exact launch
date, but it is expected to be late 2009 or early 2010. The current
version of the operating system, Windows Vista, hasn't been
considered an overall critical success, and many corporate
customers have held back from deploying it. Driving consumer
adoption will help Microsoft persuade all-important corporate
buyers to deploy the operating system.
Microsoft is also increasingly seeking to persuade customers of
the interconnectedness of its consumer products which span home PC
software, Internet search tools and online portals and mobile phone
operating system software, as well as the core desktop Windows and
Office tools.
Jefferies' Egbert noted that Apple's very successful turnaround
of its own business, spearheaded when Chief Executive Steve Jobs
returned for a second tenure at the helm of the company, roughly
coincided with its decision to open its own chain of retail stores,
in the late 1990s. More than one-fifth of Apple's fourth quarter
2008 revenue came from its retail stores.
Microsoft didn't immediately disclose the value of the
investment it was making in the stores, the number of stores it
would open or the store rollout.
"Retail will help Microsoft in telling a broader story it wants
to get across about products from Windows Live to Windows Mobile,"
Matt Rosoff, an analyst with Directions on Microsoft, said.
But some reactions on technology blogs were less
complimentary.
"What will they sell?" Sam Diaz, at ZDNet.com, wrote in an
online commentary. "Boxed software? Xbox? Zune? The stuff that
Microsoft wants you to know more about - Windows 7, Windows Mobile
and Windows Live - aren't products that you would buy at a
Microsoft store."
Microsoft has recently been trying to reach out more directly to
consumers through advertising. In 2008 it launched a marketing
campaign at a reported cost of $300 million, kicked off by a
whimsical TV spot featuring its founder, Bill Gates, and the
comedian Jerry Seinfeld. The spot, which showed the two men talking
about buying shoes, tried to stress Microsoft's relevance in a
world where traditional computer operating systems were becoming
outdated. It was also seen as a riposte to Apple's long-running
campaign which pitches its own computers as simpler and more
consumer friendly to Microsoft's Windows.
As part of this, Microsoft initially flagged a retail push
involving chains, which was scheduled to involve Best Buy Co. (BBY)
and Circuit City Stores. Circuit City in January said it would go
into liquidation after failing to reach an agreement with creditors
or find a buyer.
Rosoff said the beleaguered current state of the electronics
retailing industry likely prompted Microsoft into the decision to
launch its own chain. He noted that retail outlets drive
footfall.
But Apple's retail stores have themselves felt the impact of the
recession. The average revenue per store in the fourth quarter was
$7 million, compared with $8.5 million in the year-earlier
quarter.
Microsoft shares closed Thursday up 0.26% at $19.26.
-By Jessica Hodgson, Dow Jones Newswires; 415-439-6455;
jessica.hodgson@dowjones.com